Chapter 10
Chapter 10
interpersonal skills
Section 10.1 Personal Interactions
Section 10.2 Leadership and Teamwork
Section 10.1
Personal Interactions
CONNECT Describe how your interpersonal skills have helped you form relationships.
Copyright ? by McGraw-Hill Education. All rights reserved.
Section 10.1
Personal Interactions
? Identify the personal traits necessary for ethical action in the workplace. ? List important interpersonal skills. ? Perform effectively in diverse environments. ? Manage conflicts by using appropriate negotiation skills.
Copyright ? by McGraw-Hill Education. All rights reserved.
Section 10.1
Personal Interactions
Self-development and interpersonal skills are essential to handling work situations effectively among diverse people.
Copyright ? by McGraw-Hill Education. All rights reserved.
Section 10.1
Personal Interactions
? self-esteem ? initiative ? time management ? assertiveness ? flexibility
? ethics ? equity ? negotiation ? empathy
Copyright ? by McGraw-Hill Education. All rights reserved.
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