PDF Appendix G Customer Satisfaction Data

[Pages:20]Appendix G

Customer Satisfaction Data

339

340

341

Strongly agree Agree Disagree Strongly disagree Not applicable Missing Total

Strongly agree Agree Disagree Strongly disagree Not applicable Missing Total

Exhibit G.1 Butte/Glenn/Tehama County Customer Survey: Overall Satisfaction

Understand My Situation Better

%

N

88%

63

13%

9

0%

0

0%

0

0%

0

0%

0

100%

72

Less Worried About Less Confused About

My Situation

How Court Works

%

N

%

N

58%

42

53%

38

35%

25

44%

32

7%

5

1%

1

0%

0

0%

0

0%

0

0%

0

0%

0

1%

1

Know More About How Laws Work

%

N

50%

36

43%

31

4%

3

1%

1

0%

0

1%

1

Know What I Need to Do Next

%

N

63%

45

35%

25

1%

1

0%

0

0%

0

1%

1

100%

72

100%

72

100%

72

100%

72

Staff Seemed Knowledgeable

%

N

79%

57

19%

14

0%

0

0%

0

0%

0

1%

1

100%

72

Staff Explained Things Clearly

%

N

81%

58

18%

13

0%

0

0%

0

0%

0

1%

1

100%

72

Staff Treated Me With Would Recommend

Respect

to Friends

%

N

%

N

81%

58

88%

63

17%

12

11%

8

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

3%

2

1%

1

100%

72

100%

72

342

Exhibit G.2 Butte/Glenn/Tehama County Customer Survey: Satisfaction With Specific Services

Very helpful Somewhat helpful Not very helpful Not at all helpful Not applicable Missing

Total

Help With forms

%

N

94%

68

3%

2

0%

0

0%

0

0%

0

3%

2

100%

72

Written Instructions for Forms

%

N

64%

46

4%

3

0%

0

0%

0

17%

12

15%

11

100.0%

72

Staff to Answer Questions

%

N

94%

68

4%

3

0%

0

0%

0

0%

0

1%

1

100%

72

Interpretation/ Translation Assistance

%

N

50%

36

3%

2

0%

0

0%

0

33%

24

14%

10

100%

72

Help to Prepare for a Court Hearing

%

N

49%

35

8%

6

0%

0

0%

0

29%

21

14%

10

100%

72

Very helpful Somewhat helpful Not very helpful Not at all helpful Not applicable Missing

Total

Help Following Up With Court Orders

%

N

40%

29

13%

9

0%

0

0%

0

32%

23

15%

11

Information on Where Educational Materials to Get More Help

%

N

%

N

35%

25

47%

34

7%

5

11%

8

0%

0

0%

0

0%

0

0%

0

43%

31

26%

19

15%

11

15%

11

100%

72

100%

72

100%

72

Exhibit G.3 Contra Costa County Customer Survey: Overall Satisfaction

Strongly agree Agree Disagree Strongly disagree Not applicable Missing Total

Strongly agree Agree Disagree Strongly disagree Not applicable Missing Total

Understand My Situation Better

%

N

N/A

2

N/A

6

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Less Worried About Less Confused About

My Situation

How Court Works

%

N

%

N

N/A

2

N/A

1

N/A

6

N/A

7

N/A

0

N/A

0

N/A

0

N/A

0

N/A

1

N/A

1

N/A

0

N/A

0

N/A

9

N/A

9

Know More About How Laws Work

%

N

N/A

1

N/A

7

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Know What I Need to Do Next

%

N

N/A

2

N/A

6

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Helpful to Talk to Others

%

N

N/A

3

N/A

5

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Staff Seemed Knowledgeable

%

N

N/A

4

N/A

4

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Staff Explained Things Clearly

%

N

N/A

5

N/A

3

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Staff Treated Me With Got Into Workshop in

Respect

Timely Manner

%

N

%

N

N/A

5

N/A

3

N/A

3

N/A

5

N/A

0

N/A

0

N/A

0

N/A

0

N/A

1

N/A

1

N/A

0

N/A

0

N/A

9

N/A

9

343

344

Exhibit G.3 (continued)

Strongly agree Agree Disagree Strongly disagree Not applicable Missing

Total

Would Recommend to Friends

%

N

N/A

5

N/A

3

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Exhibit G.4

Contra Costa County Customer Survey: Ratings of Videoconferencing Equipment and Facilities

1 (poor) 2 3 4 5 (excellent) Missing Total Average

Sound Quality

%

N

N/A

0

N/A

0

N/A

3

N/A

4

N/A

2

N/A

0

N/A

9

3.9

Picture Quality

%

N

N/A

0

N/A

2

N/A

1

N/A

4

N/A

2

N/A

0

N/A

9

3.7

Room Size

%

N

N/A

0

N/A

0

N/A

3

N/A

2

N/A

4

N/A

0

N/A

9

3.0

Seating

%

N

N/A

0

N/A

0

N/A

4

N/A

1

N/A

4

N/A

0

N/A

9

2.9

Technical Assistance

%

N

N/A

0

N/A

0

N/A

0

N/A

6

N/A

3

N/A

0

N/A

9

3.8

Exhibit G.5 Contra Costa County Customer Survey: Satisfaction With Specific Services

Very helpful Somewhat helpful Not very helpful Not at all helpful Not applicable Missing

Total

Help With Forms

%

N

N/A

5

N/A

3

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Written Instructions for Forms

%

N

N/A

6

N/A

0

N/A

0

N/A

0

N/A

3

N/A

0

N/A

9

Staff to Answer Questions

%

N

N/A

6

N/A

2

N/A

0

N/A

0

N/A

1

N/A

0

N/A

9

Interpretation/ Translation Assistance

%

N

N/A

1

N/A

0

N/A

0

N/A

0

N/A

7

N/A

1

N/A

9

Very helpful Somewhat helpful Not very helpful Not at all helpful Not applicable Missing

Total

Help to Prepare for a Court Hearing

%

N

N/A

1

N/A

3

N/A

0

N/A

0

N/A

4

N/A

1

N/A

9

Help Following Up With Court Orders

%

N

N/A

1

N/A

3

N/A

0

N/A

0

N/A

4

N/A

1

Information on Where Educational Materials to Get More Help

%

N

%

N

N/A

3

N/A

1

N/A

2

N/A

7

N/A

0

N/A

0

N/A

0

N/A

0

N/A

3

N/A

1

N/A

1

N/A

0

N/A

9

N/A

9

N/A

9

345

346

Strongly agree Agree Disagree Strongly disagree Not applicable Missing

Total

Exhibit G.6 Fresno County Customer Survey: Overall Satisfaction

Understand My Situation Better

%

N

80%

35

21%

9

0%

0

0%

0

0%

0

0%

0

100%

44

Less Worried About Less Confused About Know More About

My Situation

How Court Works

How Laws Work

%

N

%

N

%

N

75%

33

71%

31

66%

29

25%

11

30%

13

32%

14

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

2%

1

100.0%

44

100%

44

100%

44

Know What I Need to Do Next

%

N

71%

31

25%

11

0%

0

0%

0

0%

0

5%

2

100%

44

Strongly agree Agree Disagree Strongly disagree Not applicable Missing

Total

Staff Seemed Knowledgeable

%

N

84%

37

14%

6

0%

0

0%

0

0%

0

2%

1

100%

44

Staff Explained Things Clearly

%

N

82%

36

18%

8

0%

0

0%

0

0%

0

0%

0

100%

44

Staff Treated Me With Would Recommend

Respect

to Friends

%

N

%

N

82%

36

82%

36

18%

8

16%

7

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

0

2%

1

100%

44

100%

44

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download