PDF Youth Services Survey for Youth / Families Report - Spring ...

[Pages:6]Youth Services Survey for Youth / Families Report - Spring 2014 BVHP Children's Behavioral Health Program

This report covers surveys returned for program codes (RUs): 38516. The number of youth receiving face-to-face services during the survey period was 39 and surveys were returned for 10 youth (25.6%). Number of surveys matched to service data: 10 (25.6%). Number missing client ID: 0. The YSS score (items 1-7, 9-15) for this program, was 4.46 out of five, the mean for all other programs was 4.24. The mean YSS-F satisfaction score (items 1-7, 9-15) for this program was 4.34, the mean of all other programs was 4.33.

Global Satisfaction 100.0%

Satisfaction by Program / CYF

Satisfaction

BVHP Children's Behavioral Health

Program

Total

CYF

Not Satisfied

0

0 %

86

86

8.7 % 8.6 %

Satisfied

11 100 %

900

911

91.3 % 91.4 %

Total

11 100.0 %

986

997

100.0 % 100.0 %

Fisher's p=0.613 ? df=1 ? =0.032

Completion

Refused

Impaired

Language

Other

Missing w/o Reason Completed Survey Total

Survey Compliance

Survey Completion by

Program / CYF

BVHP Children's

Behavioral Health

CYF

Program

Total

0

203

203

0 %

10.1 % 10 %

0

11

11

0 %

0.5 % 0.5 %

0

7

7

0 %

0.3 % 0.3 %

0

773

773

0 %

38.4 % 38.2 %

0

48

48

0 %

2.4 % 2.4 %

11 100 %

969

980

48.2 % 48.4 %

11 100.0 %

2011 2022 100.0 % 100.0 %

Fisher's p=0.022 ? df=5 ? c=0.076

Completion

Refused

Impaired

Language

Other

Missing w/o Reason Completed Survey Total

BVHP Children's Behavioral Health

Program Completion by Respondent Type

Family

Youth

0

0

0 %

0 %

0

0

0 %

0 %

0

0

0 %

0 %

0

0

0 %

0 %

0

0

0 %

0 %

5 100 %

6 100 %

5 100.0 %

6 100.0 %

Total

0 0 %

0 0 %

0 0 %

0 0 %

0 0 % 11 100 % 11 100.0 %

Page 1 of 6

Youth Services Survey - Scale Means and 95% Confidence Intervals

5

4

Mean Score

3

2

N 6 497 Mean 4.56 4.25

1 Satisfaction

BVHP Children's Behavioral Health Program

Other programs

6 494 4.22 4.03

6 468 4.17 4.15

6 491 4.58 4.40

6 490 4.14 3.94

Participation

Access

Culture

YSS Scales

Outcomes

6 483 4.54 4.14

Social

Youth Services Survey for Families - Scale Means and 95% Confidence Intervals

5

4

Mean Score

3

2

N 5 487 Mean 4.30 4.30

1 Satisfaction

BVHP Children's Behavioral Health Program

Other programs

5 482 3.97 4.23

5 484 4.30 4.28

5 483 4.65 4.49

5 480 3.94 3.90

Participation

Access

Culture

YSS-F Scales

Outcomes

5 476 4.55 4.25

Social

Page 2 of 6

Overall, I am satisfied with the service I received

I helped to choose my services

I helped to choose my treatment goals

The people helping me stuck with me no matter what

I felt I had someone to talk to when I was troubled

I participated in my own treatment

The services I received were right for me

The location of services was convenient for me

Services were available at times that were convenient for me

I got the help I wanted

I got as much help as I needed

Staff treated me with respect

Staff respected my religious/spiritual beliefs

Staff spoke with me in a way that I understood

Staff were sensitive to my cultural/ethnic background

As a result of the services I received, I am better at handling daily life

As a result of the services I received, I get along better with family members

As a result of the services I received, I get along better with friends and other people

As a result of the services I received, I am doing better in school and or work

As a result of the services I received, I am better able to cope when things go wrong

As a result of the services I received, I am satisfied with my family life right now

As a result of the services I received, I am better able to do things I want to do

As a result of the services I received, I know people who will listen and understand me when I need to talk

As a result of the services I received, I have people that I am comfortable talking with about my problem

As a result of the services I received, in a crisis, I would have the support I need from family or friends

As a result of the services I received, I have people with whom I can do enjoyable things

0%

Youth Services Survey for Youth

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

20%

40%

60%

80%

100%

Page 3 of 6

Youth Services Survey for Youth N = 6

Strongly Disagree

Overall, I am satisfied with the service I received

0 0 %

I helped to choose my services

0 0 %

I helped to choose my treatment goals

0 0 %

The people helping me stuck with me no matter what

0 0 %

I felt I had someone to talk to when I was troubled

0

0 %

I participated in my own treatment

0 0 %

The services I received were right for me

0 0 %

The location of services was convenient for me

0 0 %

Services were available at times that were convenient for me

0 0 %

I got the help I wanted

0 0 %

I got as much help as I needed

0 0 %

Staff treated me with respect

0 0 %

Staff respected my religious/spiritual beliefs

0 0 %

Staff spoke with me in a way that I understood

0 0 %

Staff were sensitive to my cultural/ethnic background

0 0 %

As a result of the services I received, I am better at handling daily 0

life

0 %

As a result of the services I received, I get along better with family 0

members

0 %

As a result of the services I received, I get along better with 0

friends and other people

0 %

As a result of the services I received, I am doing better in school 0

and or work

0 %

As a result of the services I received, I am better able to cope when 0

things go wrong

0 %

As a result of the services I received, I am satisfied with my family 0

life right now

0 %

As a result of the services I received, I am better able to do things 0

I want to do

0 %

As a result of the services I received, I know people who will listen 0

and understand me when I need to talk

0 %

As a result of the services I received, I have people that I am 0

comfortable talking with about my problem

0 %

As a result of the services I received, in a crisis, I would have the 0

support I need from family or friends

0 %

As a result of the services I received, I have people with whom I can 0

do enjoyable things

0 %

Disagree

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

1 17 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

1 17 %

1 17 %

0 0 %

0 0 %

0 0 %

0 0 %

Neutral

0 0 %

0 0 %

0 0 %

1 17 %

0 0 %

0 0 %

0 0 %

1 17 %

0 0 %

1 17 %

1 17 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

1 17 %

1 17 %

1 17 %

0 0 %

2 33 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

Agree

Strongly Agree

2

4

33 % 67 %

2

4

33 % 67 %

2

4

33 % 67 %

1

4

17 % 67 %

3

3

50 % 50 %

4

2

67 % 33 %

3

2

50 % 33 %

3

2

50 % 33 %

3

3

50 % 50 %

3

2

50 % 33 %

3

2

50 % 33 %

2

4

33 % 67 %

3

3

50 % 50 %

2

4

33 % 67 %

3

3

50 % 50 %

3

3

50 % 50 %

5

0

83 % 0 %

2

3

33 % 50 %

2

3

33 % 50 %

3

3

50 % 50 %

2

1

33 % 17 %

3

2

50 % 33 %

3

3

50 % 50 %

3

3

50 % 50 %

2

4

33 % 67 %

3

3

50 % 50 %

Missing

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

Page 4 of 6

Youth Services Survey for Families

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Overall, I am satisfied with the service my child received

I helped to choose my child's services

I helped to choose my child's treatment goals

The people helping my child stuck with us no matter what

I felt my child had someone to talk to when he/she was troubled

I participated in my child's treatment

The services my child and/or family received were right for us

The location of services was convenient for us

Services were available at times that were convenient for us

My family I got the help we wanted for my child

My family got as much help as we needed for my child

Staff treated me with respect

Staff respected my family's religious/spiritual beliefs

Staff spoke with me in a way that I understood

Staff were sensitive to my cultural/ethnic background

As a result of the services my child and or family received, my child is better at handling daily life

As a result of the services my child and or family received, my child gets along better with family members

As a result of the services my child and or family received, my child gets along better with friends and other people

As a result of the services my child and or family received, my child is doing better in school and or work

As a result of the services my child and or family received, my child is better able to cope when things go wrong

As a result of the services my child and or family received, I am satisfied with our family life right now

As a result of the services my child and or family received, my child is better able to do things he or she wants to do

As a result of the services my child and or family received, I know people who will listen and understand me when I need to talk

As a result of the services my child and or family received, I have people that I am comfortable talking with about my child's problem(s)

As a result of the services my child and or family received, in a crisis, I would have the support I need from family or friends

As a result of the services my child and or family received, I have people with whom I can do enjoyable things

0%

20%

40%

60%

80%

100%

Page 5 of 6

Youth Services Survey for Families N = 5

Strongly Disagree

Overall, I am satisfied with the service my child received

0 0 %

I helped to choose my child's services

0 0 %

I helped to choose my child's treatment goals

0 0 %

The people helping my child stuck with us no matter what

0 0 %

I felt my child had someone to talk to when he/she was troubled

0

0 %

I participated in my child's treatment

0 0 %

The services my child and/or family received were right for us

0 0 %

The location of services was convenient for us

0 0 %

Services were available at times that were convenient for us

0 0 %

My family I got the help we wanted for my child

0 0 %

My family got as much help as we needed for my child

0 0 %

Staff treated me with respect

0 0 %

Staff respected my family's religious/spiritual beliefs

0 0 %

Staff spoke with me in a way that I understood

0 0 %

Staff were sensitive to my cultural/ethnic background

0 0 %

As a result of the services my child and or family received, my child 0

is better at handling daily life

0 %

As a result of the services my child and or family received, my child 0

gets along better with family members

0 %

As a result of the services my child and or family received, my child 0

gets along better with friends and other people

0 %

As a result of the services my child and or family received, my child 0

is doing better in school and or work

0 %

As a result of the services my child and or family received, my child 0

is better able to cope when things go wrong

0 %

As a result of the services my child and or family received, I am 0

satisfied with our family life right now

0 %

As a result of the services my child and or family received, my child 0

is better able to do things he or she wants to do

0 %

As a result of the services my child and or family received, I know 0

people who will listen and understand me when I need to talk

0 %

As a result of the services my child and or family received, I have 0 people that I am comfortable talking with about my child's problem(s) 0 %

As a result of the services my child and or family received, in a 0

crisis, I would have the support I need from family or friends

0 %

As a result of the services my child and or family received, I have 0

people with whom I can do enjoyable things

0 %

Disagree

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

1 20 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

Neutral

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

1 20 %

1 20 %

0 0 %

1 20 %

1 20 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

1 20 %

2 40 %

1 20 %

0 0 %

0 0 %

1 20 %

0 0 %

0 0 %

0 0 %

0 0 %

Agree

Strongly Agree

2

3

40 % 60 %

3

2

60 % 40 %

4

0

80 % 0 %

3

2

60 % 40 %

3

2

60 % 40 %

3

1

60 % 20 %

2

2

40 % 40 %

3

0

60 % 0 %

3

1

60 % 20 %

2

2

40 % 40 %

3

2

60 % 40 %

2

3

40 % 60 %

1

4

20 % 80 %

2

3

40 % 60 %

2

3

40 % 60 %

4

1

80 % 20 %

4

0

80 % 0 %

3

0

60 % 0 %

3

0

60 % 0 %

4

1

80 % 20 %

5

0

100 % 0 %

3

1

60 % 20 %

1

4

20 % 80 %

2

3

40 % 60 %

3

2

60 % 40 %

3

2

60 % 40 %

Missing

0 0 %

0 0 %

1 20 %

0 0 %

0 0 %

0 0 %

0 0 %

1 20 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

1 20 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

0 0 %

Page 6 of 6

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