4 - Sprint



2.3 Toll Free Services (C.2.2.3)

The Government is in the business of providing services to wide varieties of user communities. In most cases, its best method for reaching its citizen base is through the use of toll free voice services. Government applications for toll free service are among the largest and most sophisticated in the industry and must be support by a flexible set of advanced features. The following sections provide the requirements for Toll Free Service.

Sprint has enthusiastically embraced the intelligent network concept and is aggressively developing intelligent network features.

Several factors are driving our development:

• Toll Free users today are more sophisticated. They are looking for services that can help them control capital, labor and marketing costs.

• Toll Free services are no longer considered costs, but more importantly, are a part of business strategies. Vendors will provide intelligent services that add value to customer’s strategies.

• Rapid advances in call routing technologies have led to complex applications that often involve third party software and hardware.

• Business globalization requires many companies to compete internationally, creating opportunities for intelligent routing services.

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2.3.1 Toll Free Services Access Requirements (C.2.2.3.1)

2.3.1.1 Basic Service Description (C.2.2.3.1.1)

The toll free service shall allow the caller to be connected from on-net or off-net locations to predesignated stations or locations by dialing certain toll free and message-unit-free (e.g., 800 and 888) service access code numbers.

The toll free services shall comply with all Bellcore and ANSI standards, primarily Bellcore’s BOC Notes on the LEC Networks, and ANSI ISDN and SS7 standards.

Sprint’s Toll Free service allows callers to be connected from switched on-net or off-net locations to predesignated stations or locations by dialing certain Toll Free and message-unit-free (e.g., 800, 888) service access code numbers. The Toll Free services will comply with all Bellcore and ANSI standards, primarily Bellcore’s BOC Notes on the LEC Networks, and ANSI ISDN and SS7 standards.

The caller dials a number in the format 1-8XX-NXX-XXXX and the call is routed and billed to the Government. With Sprint’s Toll Free service, interstate, intrastate and international calls can be completed on the same line. Single-line as well as single-number convenience eliminates caller confusion and saves the cost of additional lines.

Sprint’s Toll Free service allows the public to be connected from off-net locations to predesignated users and information providing systems, located at Government designated

location(s), to receive information provided by prerecorded messages and in combination with voice response systems or answering agents.

Pursuant to Section C.2.1.16, the contractor shall provide dedicated and switched access connections for the toll free service calls. Access connections shall connect the terminating POP with the toll free services on-net terminating locations.

Pursuant to Section C.2.1.16, Sprint will provide dedicated and switched access connections for the Toll Free service calls. Access connections will connect the terminating POP with the Toll Free services dedicated on-net terminating locations.

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Terminating access for toll free services shall be delivered directly to the user’s terminal equipment including but not limited to the following types: single-line telephones; multiline key telephone systems; electromechanical, analog, and digital PBXs; Centrexes; data circuit terminating equipment (9.6 kb/s using International Telegraph and Telephone Consultative Committee [CCITT] V.32 modem and 28.8 kb/s using CCITT V.34 modem); T1 multiplexer; CCITT Group I, II, and III FAX apparatus; Automated Call Distributors (ACDs); automated call-handling equipment (e.g., interactive voice response/transaction processing systems) for providing opinion polling; and database access, and any other equipment typically found or proposed for use on user premises for connection to public and private switched voice networks. The interfaces to these equipment types are defined in Section C.2.2.3.1.4.1.

Sprint will deliver terminating access for toll free services directly to the user’s terminal equipment including but not limited to the following types:

• Single-line telephones

• Multiline key telephone systems

• Electromechanical, analog, and digital PBXs

• Centrexes

• Data circuit terminating equipment (9.6 kb/s using International Telegraph and Telephone Consultative Committee [CCITT] V.32 modem and 28.8 kb/s using CCITT V.34 modem)

• T1 multiplexer

• CCITT Group I, II, and III FAX apparatus

• Automated Call Distributors (ACDs)

• Automated call-handling equipment (e.g., voice response/transaction processing systems) for providing opinion polling

• Database access via modem pool, and any other equipment typically found or proposed for use on user premises for connection to public and private switched voice networks.

The Toll Free services shall permit bundling, at the Government’s discretion, of multiple Toll Free trunk groups; of Toll Free and 900 service specific trunk groups; and of Toll Free and/or 900 service specific trunk groups with SVS trunk groups into a single trunk group to be shared between Toll Free, 900 and/or SVS incoming calls.

Sprint will provide with Toll-Free services bundling, at the Government's discretion, of multiple Toll-Free trunk groups; of Toll-Free and 900 service specific trunk groups, and of Toll-Free and/or 900 service specific trunk groups with SVS trunk groups into a single trunk to be shared between Toll-Free, 900 and SVS incoming calls XXXXXXXXXXXXX

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The contractor shall provide network intercept to recorded announcements as an inherent network capability when a call cannot be completed. At a minimum, such announcements shall be provided for the following conditions: time out during dialing, network congestion, denial of access to non-domestic calls, denial of access to features, and other related conditions. As a default, the contractor shall provide a busy signal for all calls encountering network congestion and/or terminating egress congestion.

Sprint will provide network intercept messages, which alert the calling party if there is a problem. At a minimum, the caller will be alerted via a fast busy signal if there is network congestion, or a slow pulse busy if the egress circuit is full or in failure. Sprint will also provide voice intercept messages which alert the end user that their call is encountering difficulty, and automatically identifies the location of the call (ie., “Your call cannot be completed as dialed, please hang up and try again later, Switch 230.”)

The contractor may exceed the basic requirements by providing the ability to have customized network intercept recorded announcements. The contractor would be responsible for recording the network announcements after obtaining Government approval of proposed scripts. The contractor would have the capability of implementing scripts customized for the Government.

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