Absolute User Guide

[Pages:253]Absolute User Guide



April 2022

Absolute User Guide

Absolute User Guide, Absolute 7.x--Document Revision 17

This document, as well as the software described in it, is confidential and contains proprietary information protected by non-disclosure agreements. No part of this document may be reproduced in any form or disclosed to any party not bound by a non-disclosure agreement without the express written consent of Absolute? Software Corporation.

Absolute Software Corporation reserves the right to revise this document and to periodically make changes in the content hereof without obligation of such revisions or changes unless required to do so by prior agreement.

Information contained herein is believed to be correct, but is provided solely for guidance in product application and not as a warranty of any kind. Absolute Software Corporation assumes no responsibility for use of this information, nor for any infringements of patents or other rights of third parties resulting from the use of this information.

Absolute Software Corporation Suite 1400 Four Bentall Centre 1055 Dunsmuir Street PO Box 49211 Vancouver, British Columbia Canada V7X 1K8

?2017-2022 Absolute Software Corporation. All rights reserved. Reproduction or transmission in whole or in part, in any form, or by any means (electronic, mechanical, or otherwise) is prohibited without the prior written consent of the copyright owner. ABSOLUTE, the ABSOLUTE logo, and PERSISTENCE are registered trademarks of Absolute Software Corporation. Other names or logos mentioned herein may be the trademarks of Absolute or their respective owners.

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Contents

Absolute User Guide

Chapter 1: Introduction

10

About this Guide

10

Audience

10

User Roles

10

Other User Roles

11

Using this Guide

11

Conventions Used in this Guide

12

Chapter 2: Setting Up Your Work Environment

13

Alerts

13

About Predefined Alerts

14

Creating New Custom Alerts

16

Examples of Alert Conditions

19

Creating a Geofence Alert

19

Creating a Security Action Alert

19

Managing Alerts

20

Viewing Alerts

20

Searching for a Specific Alert

21

Activating Alerts

22

Editing Alerts

22

Reactivating Suspended Alerts

22

Resetting Alerts

22

Suspending Alerts

23

Deleting Alerts

24

Managing Triggered Alert Events

24

Viewing Triggered Alert Events

24

Downloading Alert Events

25

End User Messaging

26

Creating End User Messages

27

Creating Custom End User Messages

27

Creating URL End User Messages

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Previewing End User Messages

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Editing End User Messages

30

Editing a Custom End User Message

30

Editing a URL End User Message

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Activating an End User Message

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Suspending an End User Message

34

Viewing End User Message Acknowledgements

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Resending End User Messages

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Deleting End User Messages

36

Device Groups

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Creating a New Device Group

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Viewing a Device Group

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Editing a Device Group

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Managing Devices in a Device Group

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Associating Devices with Device Groups

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Adding Devices to a Device Group

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Adding Devices to a Device Group Automatically Based on Local IP Addresses

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Using Bulk Uploads to Change Device Group Associations Viewing Devices in a Device Group Removing Devices from a Device Group Deleting Device Groups

Software Policies Viewing the List of Software Policies Viewing Device Groups Without a Software Policy Creating a Software Policy Copying a Software Policy Viewing a Software Policy Editing a Software Policy and its Device Group Associations Deleting a Software Policy

Managing Account Settings Editing Classic Account Settings Managing Service Guarantee Licenses Manually Editing Service Guarantee License Assignment Managing Event Calling for Your Account Events That Can Trigger an Event Call Understanding the Minimum Event Call Period Turning on Event Calling for Your Account Editing Event Calling Settings Turning Off Event Calling Viewing the List of Devices with Event Calling Turned On Managing SCCM Status Reporting and Repair for your Account Managing SCCM Status Reporting for Your Account Managing SCCM Repair for Your Account Viewing the List of Devices with SCCM Status Reporting Turned On

Downloading the Absolute Agent for Android Devices Upgrading to the Latest Version of the Agent

Managing System Notifications Updating the System Notifications Page Devices With the Service Guarantee Not Calling Resolving a Recovery Flag Disparity

Managing the Investigation Report Contact List Accessing the Investigation Report Contact List Adding Contacts to the Investigation Report Contact List Editing Contact Information Viewing and Printing the Investigation Report Contact List Disabling Contacts Activating Disabled Contacts

Chapter 3: Generating Reports

Running Reports

Navigating Reports Expanding and Collapsing the Search Criteria Information Using the Choose Feature Viewing an Entire Row in a Report Record Moving Between the Pages of a Report Changing the Number of Records That Show in a Report Changing the Sort Order

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Absolute User Guide

Editing Asset Information

73

Device Information on the Device Summary Page

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Hardware Summary Tab

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Software Summary Tab

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Call Tracking Tab

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SCCM Status History Tab

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Managing Event Calling for a Device

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Configuring Event Calling for a Device

79

Viewing the Call History for a Device

80

Managing SCCM Status Reporting for a Windows Device

80

Managing SCCM Repair for a Windows Device

81

Using the Assigned Username Field

82

Using the Dormant Devices Field

82

Printing Reports

82

Saving Report Filters

83

Editing Saved Report Filters

83

Downloading Reports

84

Multi-level Security

84

Chapter 4: Working with Reports

85

Hardware Assets Reports

85

Opening the Hardware Assets Page

85

Asset Report

86

Printer Report

86

Monitor Report

87

Hardware Configuration and OS Change Report

88

Hard Disk Space Report

89

Device Readiness Report

90

Mobile Broadband Adapter Report

92

Mobile Device Report

94

Software Assets Reports

94

Security Reports

94

Opening the Security Page

94

Operating System Updates Report

95

Internet Browsing Configuration Report

95

Unauthorized Software Report

96

Anti-Malware Report

97

Missing Anti-Malware Report

97

Modem Addition Report

97

Suspicious Devices Report

98

Scenarios

98

Absolute Secure Drive Authentication Failures Report

100

Full-Disk Encryption Status Report

102

SCCM Status Reports

102

About Collecting SCCM Status From Windows Devices

102

About Repairing SCCM Clients

103

Working with the SCCM Status Report

103

Viewing the SCCM Status Report

104

Managing SCCM Status Reporting and Repair in the SCCM Status Report

106

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Working with the SCCM Status History Report Viewing the Details of a SCCM Status Change

Troubleshooting Failed SCCM Repairs Security Posture Report

Call History and Loss Control Reports Opening the Call History and Loss Control Page About Extended IP Call Information Call History Report Missing Devices Report Device Drift by Device Name Report Device Drift by Username Report Activation Report Geolocation Tracking Reports Geolocation System Requirements Understanding Location Technologies Types of Location Technologies Limitations of Global Positioning Systems (GPS) Limitations of Wi-Fi Positioning Collecting Location Data Device Location Report Device Location History Report

Lease and Inventory Management Reports Lease Completion Report

User-Entered Data Generating a User-Entered Data Report Selecting the Data Points You Want to See

Account Management Reports Opening the Account Management Page License Usage Summary Report Calling Profiles Report User Audit Report User Event Report Security Audit Logs Report

My Content My Reports My Filters Editing Saved Report Filters

Chapter 5: Using Real-Time Technology

What is Real-Time Technology?

Minimum System Requirements

Working with RTT Viewing Mobile Broadband Adapter Information Editing the Phone Number Override Viewing the Forced Call Log Initiating a Forced Call

Chapter 6: Using Real-Time Technology over IP

Minimum System Requirements

Understanding How RTT-IP Works

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Prerequisites of RTT-IP Accelerating Operations With RTT-IP

Viewing RTT-IP Status for a Device Enabling RTT-IP

Enabling RTT-IP for All Devices in Your Account Enabling RTT-IP for an Individual Device Requesting a full agent call using RTT-IP Editing the RTT-IP Ping Period Editing the RTT-IP Ping Period for All Devices in Your Account Editing the RTT-IP Ping Period for a Device Viewing RTT-IP Status for All Devices Disabling RTT-IP Disabling RTT-IP for All Devices in Your Account Disabling RTT-IP for an Individual Device

Chapter 7: Securing Your Data and Devices Authorizing Security Services Requesting a Security Authorization Code Changing E-mail Addresses for Authorized Security Personnel Disabling Security Access Disabling Security Access for All Authorized Security Users Suspending Security Access for an Individual User Managing Custom Action Fields Creating Custom Action Fields Editing Custom Action Fields Deleting Custom Action Fields

Chapter 8: Using Data Delete Tracking Data Delete Status Viewing Data Delete Status Data Delete Details Page Viewing or Printing an End of Life Data Delete Certificate Removing Details of a Data Delete Operation Forcing a Data Delete Operation to Complete Clearing Perpetual Data Delete Deleting or Cancelling a Data Delete Request Deleting a Draft Data Delete Request Cancelling a Data Delete Request for a Single Device Cancelling Data Delete Requests for Multiple Devices Deletion Log Files Viewing the Deletion Log File Viewing the Deletion Log for a Single Device Viewing the Deletion Logs for Multiple Devices Viewing the Deletion Log on a Mobile Device

Chapter 9: Using Device Freeze Minimum System Requirements Working with Device Freeze Requests Requesting a Device Freeze

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Cancelling a Device Freeze Request Cancelling a Device Freeze Request For a Single Device Cancelling Device Freeze Requests For Multiple Devices

Removing Device Freeze Request Details Removing Details of a Single Device Freeze Request Removing Details of Multiple Device Freeze Requests

Managing Device Freeze Offline Policies Creating a Device Freeze Offline Policy Working with Existing Offline Policies Searching for a Device Freeze Offline Policy Editing a Device Freeze Offline Policy Designating a Default Offline Policy Managing Devices Associated with a Device Freeze Offline Policy Viewing Devices Associated With an Offline Policy Adding Devices to an Offline Policy Removing Devices from an Offline Policy Deleting a Device Freeze Offline Policy

Tracking Device Freeze Status Viewing Device Freeze Status Viewing Device Freeze Requests Viewing Details about a Device Freeze Request Viewing Devices Frozen by an Offline Policy

Unfreezing a Frozen Device Unfreezing a Device on Agent Call Unfreezing a Single Device on Agent Call Unfreezing Multiple Devices on Agent Call Using an Unfreeze Passcode on the Targeted Device Viewing the Unfreeze Passcode Unfreezing a Device With a Passcode

Managing Custom Device Freeze Messages Creating a Custom Device Freeze Message Including Phone Numbers in Custom Device Freeze Messages Editing Existing Custom Device Freeze Messages Deleting Existing Custom Device Freeze Messages

Chapter 10: Managing Geofences

Using Geofence Technology

Understanding Geolocation Maps Map Navigation Tools Geofence Tools

Creating Geofences

Viewing Geofences

Editing Geofences

Deleting Geofences

Chapter 11: Using Remote File Retrieval

Minimum System Requirements

Before You Begin

Requesting a Remote File Retrieval

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