CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
If you ordered the Videos for Customer Service: Skills for Success, 4th Edition, locate the Video 3 for Chapter 3 to show the class. This scenario takes place in a restaurant and highlights a breakdown in verbal communication. The server does not hear about an elderly customer’s allergy and ends up with a sick, angry customer. The server, Jane, is distracted by the busboy, does not pay ... ................
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