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Question 1 The tendency to perceive individuals differently based on their position or job is called the __________ effect.Answersimilar-to-mesocial statussalienceombudsmanproactive4 points Question 2 A manager prefers to work with subordinates who think like that manager under the belief that "Birds of a feather flock together." This is an example of __________.Answerthe social status effectthe salience effectthe similar-to-me effectthe glass ceilingquid pro quo harassment4 points Question 3 Which of the following is NOT mentioned in the textbook as a firm that adopts the proactive approach to social responsibility?AnswerMcDonald'sBen and Jerry'sTargetWal-MartGreen Mountain Coffee4 points Question 4 Title VII of the Civil Rights Act prohibits discrimination on the basis of all of the following EXCEPT:Answersex.religion.gender.national origin.disability.4 points Question 5 The __________ rule states that an ethical decision is one that produces the greatest good for the greatest number of people.AnswerJusticeMoral RightsUtilitarianPractical4 points Question 6 Ford Motor Co. assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car. This is an example of __________.Answerbiasstereotypingmanaging diversitythe ombudsman effectquid pro quo4 points Question 7 Under the __________ rule, an ethical decision is the one that best maintains people's fundamental privileges.AnswerJusticeMoral RightsUtilitarianPractical4 points Question 8 Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the __________ approach.Answeraccommodativeproactivedefensiveobstructionistoffensive4 points Question 9 People or groups who supply a company with its productive resources are called __________.Answersupplierstop managementshareholdersstockholdersstakeholders4 points Question 10 A female subordinate is offended by posters in her supervisor's office that she feels are degrading to women. This supervisor has exhibited __________.Answerthe similar-to-me effectthe glass ceilingthe salience effectquid pro quo sexual harassmenta hostile work environment4 points Question 1 When selecting a business-level strategy plan the "Stuck in the Middle" approach:Answeris no longer bines the two approaches of "low cost & differentiation."usually forces a choice between "low cost & differentiation."means a decision cannot be made until more information is obtained.is biased toward prior information.4 points Question 2 Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers. This is an example of:Answerforward vertical integration.a global strategy.a focused-differentiation strategy.a multidomestic strategy.backward vertical integration.4 points Question 3 Managers in biotechnology know that new drugs have a 10% chance of passing advanced clinical trials. This is an example of __________.Answerriskuncertaintybounded rationalityincomplete informationsatisficing4 points Question 4 When an organization enters a new type of industry that is not similar in any way to the current businesses of the organization, this is known as a(n) ____________ strategy.Answerconcentration on a single businessunrelated diversificationinternational expansionrelated diversificationvertical integration4 points Question 5 An organization creates a list of possible future forecasts of business situations and creates a plan to respond to each of these forecasts. This is known as __________ planning.Answersynergyad hocdivisional-levelscenariofunctional4 points Question 6 After hearing one member describe a problem to be addressed, all members of a group first write down ideas and solutions. After this, everyone shares those suggestions without criticism. The group, one by one, clarifies, critiques, and discusses the alternatives. Finally, each member ranks all the alternatives, and the highest-ranking alternative is chosen. This process is called __________.AnswerDelphi techniquedialectical inquirybrainstormingnominal group techniqueprogrammed decision making4 points Question 7 When managers cannot assign probabilities of future occurrence to possible alternatives to a decision, this is known as __________.Answercertaintyriskbounded rationalityuncertaintydialectical inquiry4 points Question 8 According to the administrative model of decision making, if managers cannot possibly specify all of the possible alternatives to a decision, this is the result of:Answerincomplete information.bounded rationality.an optimum decision.brainstorming.4 points Question 9 In the classical model of decision-making, the most appropriate decision given the likely future consequences to the organization is known as the ______________ decision.Answerintuitivecreativeheuristicobviousoptimum4 points Question 10 When an organization updates its five-year plan annually in order to take into account changing conditions within the organization and in the organization's external environment, this is known as which type of plan?AnswerInflexibleFunctionalRollingScenarioSWOTQuestion 1 In which type of organizational design are employees correctly referred to as "two-boss employees?"AnswerProduct structureMatrix structureGeographic structureFunctional structureDivisional structure4 points Question 2 In general, the more stable the organization's environment, the __________ complex its strategy; the less skilled its workforce, the __________ likely that the organization will use a formal organizational structure.Answermore; moremore; lessless; moreless; less4 points Question 3 __________ technologies are characterized by __________ task variety and __________ task analyzability.AnswerRoutine; low; highRoutine; high; lowNonroutine; high; highNonroutine; low; low4 points Question 4 Which is NOT an integrating mechanism that organizations can use to increase coordination?AnswerDirect contactLiaisonsTask forcesOmbudsmenCross-functional teams4 points Question 5 A counselor who works with the families of teenagers who are drug-dependent has ________________ than a worker who washes the left side of automobiles as they come through a car wash service.Answerlower task significanceless autonomyless skill varietyless task identityhigher task significance4 points Question 6 In the TQM process, once a measure has been set for comparison, the next step is to:Answerbegin production.focus on the customer.design a marketing strategy.set a challenging quality goal and create incentives for reaching that goal.4 points Question 7 In a ___________ layout, workstations are not organized in a fixed sequence, rather, each workstation is relatively self-contained and a product goes to whichever workstation is needed.Answerprocesspermanent-positionfacilitiesproductflexible manufacturing4 points Question 8 One way organizations can keep their hierarchy flat is to:Answerdecrease the span of control.increase the number of levels of management.decentralize authority.enlarge jobs.decrease autonomy.4 points Question 9 The way in which machines, robots, and people are grouped together affects how ___________ they can be.Answerfuturisticproductivecomplexhigh-tech4 points Question 10 The number of new problems that a manager experiences in performing his or her job is known as:Answertask analyzability.task variety.continuous-process technology.job design.small-batch technology.Question 1 A division manager is told to "maximize the sales of the division" and is then evaluated on the basis of the net sales generated by the division. This is an example of a(n) __________ budget approach.Answerprofitrevenueexpensecash flowcapital4 points Question 2 An HR specialist gives a personality test to applicants for a factory-worker position. This is an example of _______________.Answertrait appraisalability testingsituational testinginterviewingrole-playing4 points Question 3 The final step in the control process is to:Answerinitiate corrective action.measure actual performance.establish the standards of pare actual performance to the standards.4 points Question 4 A job applicant calls a professor who taught him in college and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of __________.Answerbackground-checkingrecruitingtrainingdevelopmenta request for a reference4 points Question 5 At the __________ stage of the process of transforming raw materials into finished goods, managers typically use __________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.Answerconversion; concurrentinput; feedbackoutput; feedforwardinput; concurrentoutput; concurrent4 points Question 6 When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in _______________.Answerdevelopmentexternal recruitingwalk-in recruitingoutsourcinginternal recruiting4 points Question 7 Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers need training and what types of skills and knowledge these managers need to develop. This process is known as __________.Answerjob validationRJP validationrecruitmentneeds assessment4 points Question 8 Recruiting outside of an organization to find workers who have not worked for the organization previously is known as __________.Answerinternal recruitingwalk-in recruitingexternal recruitingselectiondevelopment4 points Question 9 The component of an HRM system that focuses on helping managers to develop the skills and abilities that will enable them to perform their jobs successfully is ___________________.Answertraining and developmentrecruitmentselectionperformance appraisalfeedback4 points Question 10 An organization sets up a management information system (MIS) that gives managers information about changes in the task environment that may impact the organization later on. This is an example of _____________ control.AnswerfeedforwardconcurrentfeedbackbureaucraticMBOQuestion 1 The ability of a leader to get others to act in certain ways is known as that leader's __________.Answerpowerinitiating structureconsiderationtask-orientationtask structure4 points Question 2 The power of a leader that comes from the respect and loyalty of subordinates is known as __________ power.Answerrewardlegitimatecoercivereferentposition4 points Question 3 Leadership that makes subordinates aware of their jobs' importance to the organization is called __________.Answerconsiderationempowermenttransformationaltransactionalpath-goal leadership4 points Question 4 Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as __________ models.Answertraitcontingencyempowermentpath-goalleadership substitute4 points Question 5 Andrew Grove, CEO of Intel, holds a Ph.D. in chemical engineering and is very knowledgeable about the microprocessors that Intel produces. He advises an R&D scientist about a possible new product idea. Which type of power do we say Grove has?AnswerExpert powerEmpowerment powerConsideration powerRelationship-oriented power4 points Question 6 A supermarket manager schedules the workers in the supermarket to ensure that enough cash register clerks are available at different times during the day depending on the expected demand from customers. This manager has engaged in which type of behavior?AnswerRelationship-orientedConsiderationInitiating structureEmpowermentReferent power4 points Question 7 People experiencing overpayment inequity are most likely to:Answerraise their perceptions of their own inputs.ask for a raise.work slower.be absent more.raise their perceptions of others' outcomes.4 points Question 8 According to a recent study, about what percentage of medium- or large-size organizations use profit-sharing plans with their employees?Answer3 percent7 percent10 percent16 percent25 percent4 points Question 9 According to path-goal theory, when leading creative workers, a manager should be __________.Answersupportive and criticalsupportive and uncriticalhands-off and criticalhands-off and uncriticaldirective4 points Question 10 A subordinate changes his behavior from a dysfunctional to a functional behavior, and his manager then removes an undesired outcome. This is known as __________.Answerpositive reinforcementextinctionnegative reinforcementinequityinstrumentalityQuestion 1 In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.Answercompetitionintegrative bargainingdistributive negotiationflipping a coinadversarial language4 points Question 2 A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender's perspective. We say that this manager is attempting to __________.Answerbe empatheticreduce information richnesscreate a rumoruse jargonuse information distortion4 points Question 3 Linguistic style includes all of the following EXCEPT:Answervoice.speed.jokes.eye contact.use of pauses.4 points Question 4 Which of the following is NOT a factor in deciding what communication medium a manager should use?AnswerInformation richness of a mediumThe manager's personalityTime needed for communicationNeed for a paper trail4 points Question 5 The paths along which information flows within the organization are called __________.Answernoisecommunication networksfiltering pathsinformation richnessjargon4 points Question 6 Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?AnswerInformal teamsAd hoc teamsVirtual teamsTask forcesInterest groups4 points Question 7 Managers who ____________ are likely to see their ___________.Answerdecrease uncertainty; power decreasedecrease uncertainty; power increaseincrease uncertainty; power increasedecrease their power; uncertainty increaseincrease their power; uncertainty increase.4 points Question 8 An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:Answerpooled task interdependence.a virtual team format.synergy.reciprocal task interdependence.sequential task interdependence.4 points Question 9 A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting __________.Answeran interest group rolesynergya virtual team rolea role-making rolesocial loafing4 points Question 10 Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.Answerinformal groupsinterest groupsvirtual groupssequential task interdependence groupsself-managed work teamsQuestion 1 In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.Answercompetitionintegrative bargainingdistributive negotiationflipping a coinadversarial language4 points Question 2 A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender's perspective. We say that this manager is attempting to __________.Answerbe empatheticreduce information richnesscreate a rumoruse jargonuse information distortion4 points Question 3 Linguistic style includes all of the following EXCEPT:Answervoice.speed.jokes.eye contact.use of pauses.4 points Question 4 Which of the following is NOT a factor in deciding what communication medium a manager should use?AnswerInformation richness of a mediumThe manager's personalityTime needed for communicationNeed for a paper trail4 points Question 5 The paths along which information flows within the organization are called __________.Answernoisecommunication networksfiltering pathsinformation richnessjargon4 points Question 6 Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?AnswerInformal teamsAd hoc teamsVirtual teamsTask forcesInterest groups4 points Question 7 Managers who ____________ are likely to see their ___________.Answerdecrease uncertainty; power decreasedecrease uncertainty; power increaseincrease uncertainty; power increasedecrease their power; uncertainty increaseincrease their power; uncertainty increase.4 points Question 8 An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:Answerpooled task interdependence.a virtual team format.synergy.reciprocal task interdependence.sequential task interdependence.4 points Question 9 A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting __________.Answeran interest group rolesynergya virtual team rolea role-making rolesocial loafing4 points Question 10 Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.Answerinformal groupsinterest groupsvirtual groupssequential task interdependence groupsself-managed work teams ................
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