SESSION 1 – CONCEPTS OF QMS
a. activity analysis b. total quality management c. cost of quality d. all of the above ANS: A DIF: Easy OBJ: 16-1. 5. Which of the following are undesirable from a consumer perspective but are frequently needed? a. value-neutral activities b. value-added activities c. non-value-added activities d. none of the above ANS: C DIF: Easy OBJ: 16-1. 6. ................
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