5 WHY ROOT CAUSE ANALYSIS
5 WHY - ROOT CAUSE ANALYSIS
|.DEFINE THE PROBLEM: |
|Quality manual did not reflect proper training records |
Why?
|Training record were incomplete |
Why?
| Instructions were not clear. | |
Why?
| Training /Education /& experience were not evaluated |
Why?
|Improper procedures were in placed |
Why?
|Misinterpretation of IOS 9000 requirements | |
|ROOT CAUSE(S) OF PROBLEM: |
| |
|1. Inadequate personal |
| |
|RECOMMENDED CORRECTIVE ACTION PLAN: |
|pency,Awarenes, and Training procedure was implemented to the quality manual |
|2.Employee training metric was developed and implimnted. |
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