CONNECTICUT
2–13 Effective Customer Service . 2–14 Communication. 2–15 Strategies. 2–16 Self–Talk. 2–17 Benefits of Effective Customer Service. 2–18 Group Activity. 2–19 Summary & Conclusions Concepts of high-quality customer service. Time: 3 hours 15 minutes Training Notes. What you need to say/do. ................
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