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Troubleshooting Questionnaire
Please copy the questions and your corresponding answers into your case note.
|√ |QUESTION |ANSWER with as much detail as possible |
| |AMS 360 Version | |
| | | |
| |Has this worked before? | |
| | | |
| |What were the steps used to re-create the problem or error? | |
| | | |
| |Can the error be duplicated consistently? | |
| | | |
| |Has anything changed? | |
| | | |
| |Is this on one workstation or all workstations? | |
| | | |
| |Does the issue occur when another user logs into the network | |
| |from your workstation (Profile Issue)? | |
| | | |
| | Do you have a workaround? Is it acceptable? | |
| | | |
| |Does the issue follow one specific user or all users? | |
| | | |
| | Capture the exact error message that pops-up and the AMS 360| |
| |event log message when the error appeared. | |
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