ACCESS Questionnaire - Florida Department of Economic ...
ACCESS Questionnaire
RWB Number: ______________ RWB Name: _____________________________
Number of Career Centers in the region: ______
|1. |What was the level of services the RWB originally agreed to provide to public assistance applicants and recipients in the ACCESS|
| |agreement established with DCF? |
|2. |What services are the career centers in the region offering for individuals applying for benefits through ACCESS? |
| | |
| |Use of computers in the resource room |
| | |
| |Use of phones, facsimile machines, copy machines and other office products |
| | |
| |Staff assistance |
| | |
| |Collecting documentation |
| | |
| |Other, briefly describe: |
|3. |Please indicate the level of satisfaction with the ACCESS agreement. |
| | |
| |1-Completely Dissatisfied |
| | |
| |2-Dissatisfied |
| | |
| |3-Somewhat Satisfied |
| | |
| |4-Satisfied |
| | |
| |5-Completely Satisfied |
| | |
| |Comments: |
|4. |Please describe any benefits of the ACCESS agreements: |
|5. |Please describe any issues or concerns resulting from the ACCESS agreements: |
|6. |Has the RWB received the amount of funding agreed to with DCF? yes no |
|7. |Has the funding amount been adequate to implement the ACCESS agreement level? yes no |
| | |
| |Please explain: |
|8. |Would the RWB consider increasing the level of services in the ACCESS agreement? yes no |
| | |
| |Please explain your response: |
|9. |Would the RWB consider renewing the agreement? yes no |
| | |
| |Please explain your response: |
|10. |What issues have applicants reported to front-line staff during the application process as a result of ACCESS implementation? |
| | |
|11. |What issues has staff reported as a result of ACCESS implementation? |
|12. |Has the RWB, in conjunction with the local DCF office, created a seamless application process for individuals applying for |
| |benefits through ACCESS? yes no |
| | |
| |If yes, please describe the process: |
|13. |How are applicants informed of work registration requirements? |
|14. |Are applicants of cash assistance being informed of participation requirements during the application process by the DCF? |
| | |
| |Comments: |
|15. |During monitoring visits and training sessions, regional staff members reported issues related to contacting the call centers, |
| |change centers and other offices to update cases. Have staff members or customers reported concerns about contacting call or |
| |change centers regarding case changes? |
| | |
| |Please describe: |
|16. |How long, on average, does it take for reported changes to be updated? |
|17. |During monitoring visits and training sessions, staff provided promising practices. Promising practices included developing |
| |relationships locally to update cases, enter sanctions, and review cases to improve both customer service and performance. |
| |Please indicate any promising practices the RWB has developed to improve the relationship with DCF. |
|18. |Please provide additional comments, concerns and suggestions not addressed as a part of this survey: |
Additional comments and suggestions are encouraged. Use the space provided above for any additional comments.
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.
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