St



Saint Michael’s College

Job Description

Job Title: Student Financial Services Operations Specialist

Department: Student Financial Services

Supervisor or Manager: Director of Student Financial Services

Date Created: 02/28/2018 Last Revised: 03/22/2018

Our Mission: It is the mission of Saint Michael’s College to contribute through higher education to the enhancement of the human person and to the advancement of human culture in the light of the Catholic faith.

Major Objectives:

• Daily financial aid and billing operations, including ISIR imports, payment imports, loan and grant certifications, student health insurance imports, student account invoicing, aid disbursement and student account refunds are managed and executed to ensure timely processing of financial aid and student billing

• Federal loan and grant origination and reconciliation are completed in a timely and accurate manner, loan and grant rejects are investigated and resolved

• Award and billing reconciliation and error reports are reviewed and processed including over-award reports, award processing and award adjustment/cancellation reports

• Reports are generated to facilitate office processes such as verification/ready to review files, appeal processes

Essential Duties and Responsibilities:

• Downloads ISIR files from Department of Education and manages ISIR import and Student Information System update processes. Resolves any resulting edits and errors

• Monitors ISIR correction, Direct Loan and Pell grant transmissions to the Department of Education. Investigates and resolves edits and rejects

• Reviews and processes Direct Parent PLUS Loan requests and certifies private student loan requests

• Completes Direct Loan and Pell Grant reconciliation and collaborates with the Finance department to resolve variances as needed

• Coordinates financial aid disbursement processing with the Finance department, reviews, investigates and resolves disbursement errors

• Generates reports to facilitate financial aid and student accounts receivable processing including federal verification file review, appeals for review, financial hold reports

• Completes state grant certification rosters and coordinates state grant disbursements with Finance

• Posts charges to students’ accounts by running batch billing processes and in response to specific requests from other campus offices. Reviews billing error reports and resolves edits and errors

• Processes payment plan payments and reconciles payment plan accounts

• Imports payment file from electronic payment provider and assists with processing of check payments

• Updates student records based on exception reports (e.g. financial hold release report, verification exception reports)

• Generates student account refunds upon request and to ensure compliance with Title IV refund regulations

• Monitors and reconciles Perkins Loan repayment and collection accounts

• Generates loan exit counseling notifications

• Provides guidance to the Assistant Director about how best to leverage student employee resources for office operational support

• Develops and maintains documentation of office procedures and identifies opportunities to leverage technology to streamline processes

• Develops and demonstrates a multicultural awareness and contributes to cultivating an inclusive, diverse, and respectful college community. Demonstrates fair and inclusive behavior when interacting with staff, faculty, students, and visitors to the college. Promotes a flexible, collaborative, and inclusive work environment and engages in educational opportunities to increase awareness and understanding of diversity and inclusion

• Sees the value of cultural, ethnic, gender, and other individual differences in people. Helps to create an environment of learning about, valuing, encouraging, and supporting differences

Secondary Responsibilities:

• In the absence of student employees, images financial aid and student account documents and indexes to students’ files

• Provides operational support to financial aid awarding functions (posting aid awards, generating packaging lists, etc.)

• Provides operational support to office communications efforts (edit and update office communications, run daily communication job processes)

• Assists in annual 1098-T preparation

• Assists prospective and current students and families managing the financial aspects of their Saint Michael’s education. Contacts students and families to collect necessary information to complete financial aid files, resolves conflicting information and resolves ISIR and loan/grant origination rejects

• Provides general office administrative support as needed

• Participates in training sessions and stays current on federal regulations and guidelines

• Attends meetings to stay current on administrative software and related issues on campus

• Performs other miscellaneous job-related duties as assigned

Positions Supervised:

• None

Major Contacts:

• Student Financial Services staff members

• Staff in other campus offices including the Registrar’s Office, Admissions, Library, Public Safety, Finance, Applied Linguistics

• Federal Student Aid representatives (e.g. COD)

• Vermont Higher Education Agencies

• Various other personnel on campus

• Current and prospective students and families

Demonstrates Excellence:

• Able to manage time, tasks and projects with a high degree of independence

• Has a keen attention to detail; tasks are completed accurately and on deadline

• Understands federal Title IV regulations and institutional policies and demonstrates a commitment to compliance by ensuring that required processing and reconciliation are completed in a timely manner. Identifies operational opportunities to reduce risk

• Demonstrates strong technical aptitude. Adeptly navigates various systems, including Colleague® by Ellucian, COD, NSLDS, FAA Access, ELM as well as payment plan and online payment vendor systems

• Identifies opportunities to better leverage existing systems to improve efficiency and/or compliance

• Changes pace quickly and adapts to new regulations, systems and/or system changes

• Is well organized, self-motivated, and a problem solver

• Able to work both independently and collaboratively. Maintains a positive and cooperative working relationship with members of the office and the campus community and frequently engages with colleagues to solve problems and improve operations

• Respects the confidentiality of information provided by students, families and other constituencies. Understands FERPA, GLB and other applicable privacy and data security regulations.

• Actively participates in and contributes to the larger Saint Michael’s community

Education and Work Experience:

• Bachelor’s degree or equivalent combination of education and experience

• Financial aid or student accounts receivable experience preferred

Analytic Skills:

• The ability to recognize several likely causes of events, analyze relationships among several parts of a problem or situation, and then formulate a multi-step response.

Language and Literacy Skills:

• Reads and interprets documents such as operating instructions, procedure manuals, and College policies to guide own behavior. May need to spend substantial time on the telephone or in meetings to gather necessary information and plan projects.

• Exhibits strong communication skills including the ability to explain complex financial matters to students and families; strong verbal and written communication skills.

• Has the demonstrated ability to prepare or revise written reports or other documents.

Computer/Technology Skills:

• Highly proficient in Microsoft Office products, especially Word, Excel and Outlook.

• Able to adapt to changes in systems and software.

• Familiarity with Federal Aid Systems.

Licenses, Certifications and Other Requirements:

• None required

Physical Demands:

Work is often performed in a typical office environment requiring:

• Sitting in a normal seated position for extended periods of time

• Reaching by extending hand(s) or arm(s) in any direction

• Dexterity sufficient to manipulate objects with fingers, for example operating a computer keyboard

• Communication skills using the spoken word

• Vision sufficient to see within normal parameters

• Hearing sufficient to hear within normal range

• No or very limited physical effort

• No or very limited exposure to physical risk

While performing the duties of Student Financial Services Operations Specialist, the employee is occasionally required to lift and/or move 10-25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

Additional Requirements for the Job:

• Ability to do some occasional travel as needed

The above job description in no way states or implies that these duties are the only duties performed by this employee. The incumbent is expected to perform other related duties necessary for the effective operation of the College.

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download