SECTION



|INSTRUCTIONS AND INFORMATION TO THE LEARNER | | |

|1. |This project must be done in a group of FOUR members. The educator shall assess your progress at regular intervals to | | |

| |ensure good quality work is delivered at the correct time. | | |

|2. |Indicate the names of the group members and the due date on the cover page. | | |

|3. |You must follow ALL the educator's instructions and work hard so that you enjoy the project, and at the same time find it a| | |

| |worthwhile learning experience. | | |

|4. |You may be asked to report to the larger group. | | |

| | | |

|QUESTION 1 | | |

|Read the following background information and answer the questions: | | |

|Knowing that one can progress in a career within a sector is also an important consideration when individuals are choosing training or the | | |

|sector they want to be in. Of all employees working in the wholesale/retail sector, approximately 25% work in the following sub-sectors: | | |

|franchise, merchandising, large chain and independent small, medium and micro outlets. Categories in this sub-sector include: hardware, | | |

|music, food, clothing, furniture and general/speciality merchandise. | | |

| | | |

|The majority of people working in the industry are employed as cashiers, clerks, sales representatives and supervisors. | | |

|Attached herewith is the summary of different job profiles in the wholesale and retail sector and the career path to get you there. Use the| | |

|above-mentioned information as well as the ADDENDUM to answer the questions. | | |

|1.1 |Identify and name ONE large franchise sub-sector in your area. | | (1) |

|1.2 |Name TWO different departments and their roles within the organisation of the franchise store identified in QUESTION 1.1. | | |

| | | |(4) |

|1.3 |Mention TWO positions found at the entry level as well as TWO minimum skills and knowledge required for these positions, in | | |

| |the identified franchise store. | | |

| |(2 + 2) | |(4) |

|1.4 |Read the attached ADDENDUM and answer the following questions: | | |

| |1.4.1 |Identify THREE career opportunities providing support to the outlet. | | (3) |

| |1.4.2 |Identify FOUR career opportunities at the operational level in the outlet. | | |

| | | | |(4) |

|1.5 |Consider each job title, job description, tasks performed by that person, required qualifications, required skills, knowledge | | |

| |and experience and: | | |

| |1.5.1 |Identify ONE job profile at the operational level, which you would pursue as your preferred career. | | |

| | | | |(1) |

| |1.5.2 |Give ONE reason why you think your selected job profile is at the operational level. | | |

| | | | |(1) |

| |1.5.3 |Describe THREE skills and knowledge required for the identified job profile. | | |

| | | | |(3) |

|1.6 |Use the addendum to identify the NQF level of your chosen career. | | (1) |

|1.7 |1.7.1 |Identify within the franchise outlet, THREE people that will help you obtain the required knowledge and | | |

| | |skills. | |(3) |

| |1.7.2 |Identify and explain FOUR external learning programmes (options) you will use to acquire skills to achieve | | |

| | |your preferred career. | |(8) |

|1.8 |Use the following table of characteristics required from people in the retail industry to assess how your personal ambitions | | |

| |and desires FIT or DO NOT FIT your selected job profile. | | |

| |PERSONALITY TRAIT | | |

| |DESCRIPTION | | |

| |DO YOU HAVE THIS TRAIT? | | |

| |Yes or No | | |

| |MOTIVATE | | |

| | | | |

| |Being a good communicator | | |

| |Selling products and services to customers requires good communication skills. This determines how competitive the industry | | |

| |will be. | | |

| | | | |

| | | | |

| | | | |

| |Being creative | | |

| |Customer demands and tastes change over time. A good retailer needs to be innovative and be able to think and adapt to these | | |

| |changes. Staffs that are creative and contribute valuable ideas to a business are highly valued. | | |

| | | | |

| | | | |

| | | | |

| |Being efficient | | |

| |Efficient people cut down on wastage within a company and save money as they are able to get a job done quickly and easily. | | |

| | | | |

| | | | |

| | | | |

| |Coping with stress and being able to work under pressure | | |

| |Retailing can be a highly pressurized and rapidly changing environment. Retailers need to be aware of changing trends and able | | |

| |to easily adapt to these. Staff also needs to know who to deal with customers who have complaints. There are deadlines to | | |

| |deliver goods and services to customers. Coping with the stress of the job and being able to work under pressure is therefore a| | |

| |requirement for any job within the retail sector. | | |

| | | | |

| | | | |

| | | | |

| |Good negotiation skills | | |

| |Good negotiations skills are very useful within the retail industry. Firstly, companies or small shops need to source the | | |

| |goods they are selling to customers. This requires a negotiation process. Those that are selling are also required to be able | | |

| |to negotiate with the customer and get the best deal possible. | | |

| | | | |

| | | | |

| | | | |

| |Being trustworthy | | |

| |Retail involves the buying and selling of goods and is reliant on a trustworthy person. It is also important that this person | | |

| |be reliable and dependable. | | |

| | | | |

| | | | |

| | | | |

| |A cheerful and friendly disposition | | |

| |Many retail jobs involve interactions with customers. This requires people skills and a person with an outgoing and pleasant | | |

| |personality. | | |

| | | | |

| | | | |

| | | | |

| |[Source: W&R SETA Career guide for learners, 2010] | | (7) |

Draw the following extract from the table in your answer book and complete the table.

|PERSONALITY TRAIT |Do you have this |MOTIVATE |

| |trait? Yes/No | |

| | | |

| | | | |

|1.9 |Use the format below to develop an action plan with timelines which you will use to access the required skills, knowledge and | | |

| |experience in pursuing your preferred career. | | |

| |ACTION PLAN | | |

| |My THREE goals are: | | | |

| |My Action Plans: | | | |

| |Step 1: | | | |

| | |Target Date: | | | |

| |Step 2: | | | |

| | |Target Date: | | | |

| |Step 3: | | | |

| | |Target Date: | | |(10) |

| | | |[50] |

| |TOTAL: | | 50 |

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GENERAL EDUCATION AND TRAINING CERTIFICATE

NQF LEVEL 1

ABET LEVEL 4 SITE-BASED ASSESSMENT

|LEARNING AREA |: |WHOLESALE AND RETAIL |

|CODE |: |WHRT4 |

|TASK |: |PROJECT |

|DURATION |: |3 WEEKS |

|MARKS |: |50 |

This assessment task consists of 4 pages and 1 addendum of 4 pages.

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