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EVEVE RESERVATIONSHOW TO?Standard users for Grid interface R7Contents TOC \o "1-3" \h \z \u Start Up PAGEREF _Toc409210967 \h 2(GRID) Overview: What is what? PAGEREF _Toc409210968 \h 31.Clock, Total covers for the day PAGEREF _Toc409210969 \h 32.Show Tables PAGEREF _Toc409210970 \h 33.Calendar PAGEREF _Toc409210971 \h 34.Standby PAGEREF _Toc409210972 \h 35.Reserved PAGEREF _Toc409210973 \h 36.Notes and Reminders PAGEREF _Toc409210974 \h 47.Book PAGEREF _Toc409210975 \h 48.Switch to Plan View (best for service) PAGEREF _Toc409210976 \h 59.Access to settings, restrictions and other advanced functionality PAGEREF _Toc409210977 \h 510.Timeline (opening hours) PAGEREF _Toc409210978 \h 511.List of Tables PAGEREF _Toc409210979 \h 512.New arrival and total cover count by slot PAGEREF _Toc409210980 \h 513.Square without a number: Automatically blocked out slots to avoid overlapping bookings PAGEREF _Toc409210981 \h 514.Bright red area: All reservations Blocked (this can be applied for the whole restaurant, specific times and tables) PAGEREF _Toc409210982 \h 515.Light pink area: Internet reservations blocked PAGEREF _Toc409210983 \h 5How to … PAGEREF _Toc409210984 \h 616.Change the date of the reservation: PAGEREF _Toc409210985 \h 617.Change the number of people: PAGEREF _Toc409210986 \h 618.To change time: PAGEREF _Toc409210987 \h 619.To view everything related to the booking PAGEREF _Toc409210988 \h 620.To deal with loss of Internet Connection/Server outage PAGEREF _Toc409210989 \h 7Start Up Load TMSWhat if it doesn’t load?Check internet connection (load a random website), reboot routerRed letters in the console: call supportSystem start loading, but console closes after “connect to on 3011”: call supportLog on/offSelect user: Press F2 or Click on your name from the drop down. If you were advised of a password, enter it and hit ok, otherwise hit Ok after selecting user name (leave password blank)Log Off: Press F2 or Click on ‘None’ from the drop down(GRID) Overview: What is what?Clock, Total covers for the dayShow TablesChose to see a list of all tables or only the ones, which are bookedCalendarClick on the calendar icon to navigate datesClick Today button to return back to today’s datesStandbyUsed to retrieve a list of Standby bookings (guests who would like a reservations in case of a cancellation)ReservedUsed to view/ export and print a list of reservations or cancellations for the day Notes and RemindersBook Make an automated reservation following all system settings and restrictions:Chose date firstEnter covers Select Available timeTime will simply not appear in the Available pop up if restrictions have been applied or the times are fully booked. Managers, however, can override this.Next available table will be allocated, however you can select anther available table from the dropdownYou can use ‘Don’t change table’ to apply indications throughout the system that this booking must not be moved. If this tick box is selected, junior user will not be able to move the booking, while managers will be warned.Switch to Plan View (best for service)This view allows you to seat reservations, add walk-ins and move booking allocation around quickly during service hours, however Grid is best for planning and optimising seating.Access to settings, restrictions and other advanced functionality Timeline (opening hours)List of TablesThe number in parenthesis represents the optimal covers for that table, but the system also knows the variations (min / max people allowed on this table)There are also possible combinations set up in the system. If a reservation is made on a ‘combined table’, each of those tables will be blocked offNotice, there is a scroll bar on the right of the screen to see remaining tablesNew arrival and total cover count by slot Shows how many people are booked in per slot and the total expected to be ‘in house’ per slotSquare without a number: Automatically blocked out slots to avoid overlapping bookingsThis will not be available via Book button nor online as there is not enough dining time till next reservation (managers can override this)There can be different turn time set up for time of day or according to the size of the party.Bright red area: All reservations Blocked (this can be applied for the whole restaurant, specific times and tables)Not available online or via Book buttonLight pink area: Internet reservations blockedNote: There are tables that are not available online even if they don’t appear pink. These are pre-defined when system is first set up, but can be changed if necessary. (Arrivals) Indicates how many people are scheduled to arrive per slot (Total) Indicates the total number of people planned to be seated per slotHow to …Change the date of the reservation:Right click on reservation/Double click a reservationClick RebookClick in Date field and click on the new date in the calendarMake sure time and table selection has changed according to the availability (if time is blank, there is no availability for the same time slot as original). In this case, you can click to open a drop down for available times and advise the guest the nearest available time.Click RebookChange the number of people:Right click on reservationClick RebookChange coversTab (re-select time) to ensure table is updated (if time is blank, there is no availability for the same time slot as original)Click RebookTo change time:Right click on reservationClick RebookTab (re-select time) to ensure table is updated (if time is blank, there is no availability for the same time slot as original)Click RebookTo view everything related to the bookingDouble Click on the reservationTIPS: You can edit notes from hereYou can navigate to customer’s profile by clicking Detail next to customer’s namePress Clear if you wish to change Customer details for that specific booking or hit Replace if you wish to replace with another CustomerTo deal with loss of Internet Connection/Server outageCall Support number to confirm loss of connectivityYou will need to access you back up file with list of reservations:Locate Eveve folder on your desktopFind the .html file (this will look like a website) TIPS:While your system is disconnected, people will still be able to make reservations online, which will not be loaded in the .html back up file once you have lost connectivity. It is best if you advise one of the Eveve representatives to block off reservations for the same day until your connection is re-established. ................
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