CS-214 Position Description Form
|CS-214 | | Position Code |
|Rev 11/2013 | | |
| |State of Michigan | |
| |Civil Service Commission | |
| |Capitol Commons Center, P.O. Box 30002 | |
| |Lansing, MI 48909 | |
| |POSITION DESCRIPTION | |
|This position description serves as the official classification document of record for this position. Please complete this form as accurately as you can as |
|the position description is used to determine the proper classification of the position. |
| 2.Employee’s Name (Last, First, M.I.) |8. Department/Agency |
|Composite |Treasury |
| 3.Employee Identification Number |9. Bureau (Institution, Board, or Commission) |
| |Student Financial Services |
| 4.Civil Service Position Code Description |10. Division |
|Departmental Analyst 9-P11 |Student Loan Repayment Division/Michigan Guaranty Agency (MGA) |
| 5.Working Title (What the agency calls the position) |11. Section |
|Collections Analyst |Collections |
| 6.Name and Position Code Description of Direct Supervisor |12. Unit |
|Rickymon Mathews | |
|Departmental Manager 14 | |
| 7.Name and Position Code Description of Second Level Supervisor |13. Work Location (City and Address)/Hours of Work |
|Michelle Spitzley |430 W. Allegan St., Lansing, MI 48922 |
|State Administrative Manager 15 |8:00 a.m. - 5:00 p.m., or as needed |
| 14. General Summary of Function/Purpose of Position |
|Interpret and explain student loan laws, rules, and regulations, and review and analyze newly enacted federal laws, rules, and regulations. Analyze ongoing |
|program operations and recommend modification of policies and procedures for the Collections Section. Assist in liaison activities with the U.S. Department of|
|Education (USDOE) and other agencies to pursue implementation of joint collection efforts. Test and assess the effectiveness of internal collections |
|processes. Assist the agency's recognized resource expert on laws and regulations for: subrogation of defaulted loans, IRS certification, student loan |
|discharge/forgiveness, judgments, and Administrative Wage Garnishment (A WG). Administer the Rehabilitation program according to federal regulations. Analyze |
|and process borrower's Monthly Income and Expenditure Statements to determine Reasonable and Affordable Payment (RAP) amounts for qualified borrowers. |
|Research, respond to, and/or prepare responses to oral and written inquiries regarding student loan accounts. Perform other assignments as needed for the |
|Student Loan Repayment Division - MGA and other areas within the Student Financial Services Bureau. |
| 15. Please describe the assigned duties, percent of time spent performing each duty, and what is done to complete each duty. |
|List the duties from most important to least important. The total percentage of all duties performed must equal 100 percent. |
|Duty 1 |
|General Summary of Duty 1 % of Time 20 |
|Interpret and explain student loan laws, rules, and regulations, and review and analyze newly enacted federal laws, rules, and regulations. Analyze ongoing |
|program operations and recommend modification of policies and procedures for the Collections Section. |
|Individual tasks related to the duty. |
|• Review and analyze current and newly enacted federal laws, rules, and regulations. Develop policies and procedures to be used by Collections staff based on |
|interpretation of federal laws, rules, and regulations, and submit |
|recommendations for change. |
|• Evaluate proposed changes suggested by agency guarantor servicer and/or outside collection agencies to determine |
|compliance with laws, rules, and regulations. |
|• Analyze data and prepare reports to support recommendations to accept, reject, or require modification to ensure compliance with applicable laws, rules, and|
|regulations. |
|• Develop and recommend alternative proposals, as appropriate. |
|• Analyze individual borrower accounts to determine and recommend action to be taken by the Deputy Director and/or the |
|Division Director. For example, regarding compromising accounts, the Deputy Director can waive collection costs. |
|• Develop and modify internal procedures as regulations change. |
|Duty 2 |
|General Summary of Duty 2 % of Time 25 |
|Assist in liaison activities with the USDOE and other agencies to pursue implementation of joint collection efforts. Test and assess the effectiveness of |
|internal claims and collections processes. |
|Individual tasks related to the duty. |
|• Conduct studies and analyze methods used to collect on defaulted loans. |
|• Make recommendations to improve the collection process; initiate training practices of Collections staff. |
|• Coordinate the development and implementation of joint collection efforts. |
|• Develop contacts with other state agencies to recover monies in a cooperative effort with other state agencies that have |
|licensing powers or enforcement authority such as the Michigan Department of State to implement measures of penalties for failure to repay student |
|loans. |
|• Use and maintain computer databases to record and analyze data on collections. |
|• Develop performance standards to evaluate the effectiveness of collections staff; establish training protocols to address identified weaknesses. |
|• Review current and draft new letters to be sent to borrowers as needed. |
|• Design new forms as needed. |
|Duty 3 |
|General Summary of Duty 3 % of Time 25 |
|Assist the agency's recognized resource expert on laws and regulations for: subrogation of defaulted loans, IRS certification, student loan |
|discharge/forgiveness, judgments, and AWG. Administer the Rehabilitation program according to federal regulations. |
|Individual tasks related to the duty. |
|• Assist in preparing individual defaulted student loan accounts to be assigned (subrogated) to USDOE. |
|• Assist with IRS certification of defaulted student loan accounts. |
|• Assist as necessary with judgments and AWG, including notices of hearings, assembly of information packets that are sent to the Administrative Law Judge. |
|• Accompany the agency's recognized resource expert when the expert is representing MGA at a hearing. |
|• Analyze borrower accounts and approve eligibility for Rehabilitation program. |
|• Evaluate borrower accounts and rehabilitation enrollment forms for federal compliance standards. |
|• Collect and summarize Rehabilitation and AWG program account data for completion of federal reporting requirements. |
|• Consult with borrowers and employers on due diligence procedures according to federal regulations. |
|• Develop and implement communication process with program participants to support program operations. |
|• Prepare reports to assist in the administration of the Rehabilitation and AWG process. |
|• Maintain efficiencies in AWG process, including affidavits sent to the Attorney General office for non-compliant employers, selection of accounts eligible |
|for garnishment, issuance of garnishment and garnishment release. |
|Duty 4 |
|General Summary of Duty 4 % of Time 25 |
|Analyze and process borrower's Monthly Income and Expenditure Statements to determine RAP amounts for qualified borrowers. Research, respond to, and/or prepare|
|responses to oral and written inquiries regarding student loan accounts. |
|Individual tasks related to the duty. |
|• Assist the Collections unit in determining borrower qualification for RAP payment amounts based on the Monthly Income and Expenditure Statements received, |
|and borrower supporting documentation. |
|• Research problem student loan accounts and draft responses for the Director's, the Bureau Director’s, the State Treasurer's, and the Governor's signatures. |
|This requires analysis of the circumstances, and providing written explanation of pertinent laws, rules, regulations, policies, and procedures. |
|• Resolve the more complex issues for delinquent and/or defaulted student loan borrowers which may involve telephone contact with those borrowers as well as |
|the attorneys, lenders, and schools. This also includes borrowers who are experiencing problems that agency collectors cannot resolve. |
|• Research and respond to legislative inquiries. |
|Duty 5 |
|General Summary of Duty 5 % of Time 5 |
|Perform other assignments as needed for the Student Loan Repayment Division -MGA and other areas within the Student Financial Services Bureau. |
|Individual tasks related to the duty. |
|• Participate in activities that contribute to the achievement of the mission, goals and operational objectives of the Student Financial Services Bureau. |
|• Prepare special reports as requested. |
|• Serve on special projects as assigned. |
|• Other duties as assigned. |
|Duty 6 |
|General Summary of Duty 6 % of Time |
|Individual tasks related to the duty. |
| 16. Describe the types of decisions made independently in this position and tell who or what is affected by those decisions. |
|Determining whether a new procedure is needed. Determine if a change in the computer system needs to be made. |
|Verifying that federal laws, rules, and regulations are followed in collecting defaulted student loans. |
| 17. Describe the types of decisions that require the supervisor’s review. |
|Final approval of the wording of collection letters. Recommendations for compromise of account balances. Policy issues when drafting letters for the |
|Director's, the Bureau Director's, the State Treasurer's, and the Governor's signatures. Issues that are political or sensitive in nature. |
| 18. What kind of physical effort is used to perform this job? What environmental conditions is this position physically exposed to on the job? Indicate the |
|amount of time and intensity of each activity and condition. Refer to instructions. |
|Normal office environment setting. Occasional contact with upset/irate defaulted borrowers regarding collection activities, discharge of their student loan |
|debts, Title IV eligibility, or offset of their IRS or state tax refunds. Prolonged periods of focusing and sitting at a computer terminal. |
| 19. List the names and position code descriptions of each classified employee whom this position immediately supervises or oversees on a full-time, on-going |
|basis. (If more than 10, list only classification titles and the number of employees in each classification.) |
|NAME |CLASS TITLE |NAME |CLASS TITLE |
| | | | |
| | | | |
| | | | |
| | | | |
| | | | |
| 20. This position’s responsibilities for the above-listed employees includes the following (check as many as apply): |
|Complete and sign service ratings. Assign work. |
|Provide formal written counseling. Approve work. |
|Approve leave requests. Review work. |
|Approve time and attendance. Provide guidance on work methods. |
|Orally reprimand. Train employees in the work. |
|22. Do you agree with the responses for Items 1 through 20? If not, which items do you disagree with and why? |
|Yes. |
| 23. What are the essential functions of this position? |
|Interpret and explain student loan laws, rules, and regulations, and review and analyze newly enacted federal laws, rules, and regulations. Analyze ongoing |
|program operations and recommend modification of policies and procedures for the Collections Section. Assist in liaison activities with USDOE and other |
|agencies to pursue implementation of joint |
|collection efforts. Test and assess the effectiveness of internal claims and collections processes. Assist the agency's |
|recognized resource expert on laws and regulations for: subrogation of defaulted loans, IRS certification, student loan |
|discharge/forgiveness, judgments, and AWG. Administer the Rehabilitation program according to federal regulations. |
|Analyze and process borrower's Monthly Income and Expenditure Statements to determine RAP amounts for qualified |
|borrowers. Research, respond to, and/or prepare responses to oral and written inquiries regarding student loan accounts. |
|Perform other assignments as needed for the Student Loan Repayment Division- MGA and other areas within the Student Financial Services Bureau. Includes all the|
|requirements of Section 18 of the PD. |
| 24. Indicate specifically how the position’s duties and responsibilities have changed since the position was last reviewed. |
|Position updated to reflect new organizational structure of the Student Financial Services Bureau. Responsibilities remain the same. |
| 25. What is the function of the work area and how does this position fit into that function? |
|The function of the Collections Section is to collect on defaulted student loans. This position will ensure that all of the policies and procedures used by |
|staff are in compliance with federal laws, rules, and regulations. |
| 26. What are the minimum education and experience qualifications needed to perform the essential functions of this position? |
|EDUCATION: |
|Possession of a bachelor's degree in any major. |
|EXPERIENCE: |
|Dept. Analyst 9: No Specific type or amount is required. |
|Dept. Analyst 10: One year of professional experience. |
|Dept. Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service. |
|KNOWLEDGE, SKILLS, AND ABILITIES: |
|Knowledge of the federal student loan programs is desirable. Knowledge of the National Student Loan Data System is helpful. Ability to analyze laws, rules, and|
|regulations and apply to policies and procedures is very beneficial. Must be able to communicate clearly both verbally and in writing. |
|CERTIFICATES, LICENSES, REGISTRATIONS: |
|NOTE: Civil Service approval of this position does not constitute agreement with or acceptance of the desirable qualifications for this position. |
|I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned to|
|this position. |
| |
|Supervisor’s Signature Date |
|TO BE FILLED OUT BY APPOINTING AUTHORITY |
| Indicate any exceptions or additions to statements of the employee(s) or supervisors. |
| I certify that the entries on these pages are accurate and complete. |
| |
|Appointing Authority Signature Date |
|TO BE FILLED OUT BY EMPLOYEE |
| I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned |
|to this position. |
| |
|Employee’s Signature Date |
NOTE: Make a copy of this form for your records.
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