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Karen FosterKingwood, Texas 77339Phone Number: (281) 913-9845Email Address: kfosterl.1971@Professional Profile:Results-oriented, self driven professional with over twenty years of progressive experience in a diverse range of business areas including: clerical, administrative, billing, customer service and business operations. Exemplary leadership, people, and communication skills evident in team initiatives with dedication to organizational objectives. Career Objective: To obtain a position at an organization where I can utilize the educational and professional skills that I have gained. The right company for me would be one where I can use my skills and knowledge to contribute to company growth as well as be introduced to new technologies and skills that will enhance professional and organizational growth.Summary of Qualifications:Working knowledge of business operations and practicesbasic accounting practices, procedures and principles contract compliance Logistics for document processing and control in a Corporate settingAS400 Systemautomated mail equipment and familiarity with complex databases; such as Neopost mailing/folding inserter machines and Quadient postage and mailing softwarePitney Bowes and US Postal mailing rates as well as guidelines, processes and softwareOMS (Output Management Software) 500 systemsKonica Minolta and Ricoh copiers and printersADP and Insperity payroll systemsStemmons Central Enterprise SoftwareProficient withAlpha-Numeric data entry (12,000 key strokes)Microsoft word, power point and intermediate Excel skills 10 key calculatorcustomer service, interpersonal and conflict resolution skillsAccomplishments: O'Connor and AssociatesReceived the Thomas Edison Award for being innovative and saving the company $3,000.Oversaw and executed mass mailout project of over 35,000 documents two weeks before deadline for five consecutive years thereby decreasing labor and cost.Streamlined return mail process the company $1500-$2500 for 3 years Aarons Inc.Increased sales monthly to 10 sales above quota by upselling to customersIncreased Customer Satisfaction by 10%Education:Lone Star Community College, Kingwood, Texas (2012-2015)Associates of Applied Science in AccountingAmerican InterContinental University, Hoffman Estates, IL (2010-2012)Associate of Arts in Business Administration with a concentration in Medical Billing and CodingClintondale Community Continuing Education, Clinton Township, MI (1998)Medical Insurance Billing CertificationExperience:O’Connor and Associates, Houston, Texas Distribution Center/Mail Room Supervisor (Document Processing/Logistics-Corporate) (2012- 2018)Supervised 4-6 direct reports in the Distribution CenterSupervised the collection and delivery of U.S. Mail and Inter-office mail to all departments and corporate clients within the companyDeveloped staff work schedules to ensure that internal and external mail deliveries were completed daily (sorted and distributed incoming documents internally).Monitored daily work flow and adjusted schedules to avoid processing delays.Coordinated mail courier service to various remote office locations Ensured that all mailing permits were renewed annually per US postal guidelinesOversaw Property Tax Protest project for 5 years utilizing 20 plus employees to meet annual deadline for customers in over 140 Texas counties to reduce Property TaxesUtilized Post Office program Business Gateway daily to streamline outgoing mail processesEstablished techniques and procedures for proper loading, unloading and dispatching of mail, departmental supplies and materials.Established and created procedures to resolve problems and enhance operational efficiency.Made decisions and recommendations regarding hiring, discipline, and promotion of direct reports; authorized leave and overtime; evaluated and rated employee performance.Responsible for entering Seasonal and full time employee(s) working hours and time off into the ADP system. Oversaw the reprographics unit ensuring that production of mass print jobs were scheduled, processed and completed accurately before the deadlineEnsured that adequate supplies were maintained, accounted for, ordered and distributed Processed all mail and logistic facilities requests for shipping Responsible for ensuring that all equipment maintenance schedules were coordinated and completedCommunicated with vendors (Thomas Print Words, FastClampitt, Waste Management, Neopost, Pitney Bowes, Konica Minolta, FedEx and UPS) via phone, email, fax and/or in person to establish positive relationships and ensure proper service and competitive pricing for equipment or productsEnsured outgoing mail and packages were delivered via USPS or FedEx to meet company and client deadlinesTrained and operated Neopost and Pitney Bowes meter postage machines, folder inserter machines and letter opening machinesQA/QC OMS 500 document processing software to ensure automated and centralized creation and production of business communicationOperated OMS 500 software to process bulk mailings (500 more pieces) to ensure Post Office discount rates were applied for presorted mail Communicated internally with direct reports and company employees using Stemmons Central Enterprise softwareNegotiated equipment contracts for competitive pricing with vendorsProcessed Mileage Reimbursements for direct reportsVerified incoming invoices to ensure accurate billing charges before payment was approvedPrepared financial and accounting-related reports for the Distribution departmentManual Invoicing- track AP, review incoming invoices, record payments and non-payments in journal, follow up with accounting to verify vendors were paidSet up monthly ACH payment for equipment leasesWorked with the accounting department year end to ensure all tax identification numbers were correct for vendors and all invoices were paid and closedCoordinated all logistic needs for the company (Houston, Dallas and San Antonio locations)Aaron Incorporated, Porter, TX (2011-2012)Customer Service AssociateGreeted customers and assisted in the sales process of leasing or purchasing merchandiseAssisted customers with inquiries regarding their lease agreementAccepted and processed cash, check and credit card paymentsProcessed order forms, filing, faxing and answering phoneDemonstrated excellent interpersonal skills with customers and staffDemonstrated good communication and phone skillsProvided quotes to customers for productsDemonstrated good sales skills on the phone and showroomMaintained the appearance and the cleanliness of the showroom Contributed in insuring store sales quota was exceeded monthly (60 plus sales and/or new customers) US Specialty Indemnity Insurance Company, Houston, TX (2008-2009)Workers Compensation Claims AssistantAssisted claims adjusters with daily operation functions of the claims departmentReconciled department monthly reportProvided inbound and outbound customer service calls from medical providers, employers/patients and case managersIdentified and resolved employee and provider billing questions and complaintsProcessed checks for payment to medical providers and reimbursement checks for employeesPrepared, reviewed and issued explanation of benefits (EOB’s)Data Entry of billing invoices for vendors Multi-tasked on 2 computer monitors at once while utilizing several computer programs Processed and distributed incoming mail and mailed correspondence via UPS Processed accident reports for owner-operator truck drivers and third-party compensation claims via mail, fax and phoneZions Bancorporation, Houston, TX (2007-2008)Remittance Banking Team Lead- Operations Lockbox BankingProcessed payments received from customersResearched lost customer payments in Image Scan systemData Entry of invoices, remitters and processed incoming mailAnalyzed and corrected errors that resulted from data entry and/or processing documentsCorresponded with clients and/or bank personnel to establish plans and initiatives for new and existing customers accountsTrained and assisted direct reports with existing and new proceduresAssisted manager with interviewing new hiresProcessed, tracked and monitored work flow reportsParticipated in weekly departmental meetings with management to discuss departmental changes, objectives and goalsTitan Speciality Insurance Company, Troy, MI (1999-2007)Personal Lines Underwriter Screener/Customer Service RepresentativeProcessed 140-200 new business applications, endorsements and correspondence daily Verified rating and eligibility of policies to ensure proper premium classificationsCollected and applied credit card, cash and personal check payments from customers and agentsAssisted customers via phone with payment arrangements to prevent cancellation or lapse in coverage Provided quotes for new business and policy changesAnalyzed and corrected errors that resulted from incorrect coding, underwriting, agent, accounting or department errorsRan CLUE and MVR reports to obtain customers driving information to prevent risk and determine premiumsProvided excellent inbound and outbound customer service calls, exceeding 50 call per day minimumProcessed vehicle inspection reports when inspecting vehiclesIssued invoices, renewals, cancellations and other correspondence via mail to customers and agentsTrained and directed direct reports on new and existing proceduresPromoted other company services via phone to customersAdhered to company guidelines to minimize insuring riskProcessed first notice of loss reports from customers filing new claimsNorrell Services Troy, MI (1995-1999)Data Entry Team Lead/Retail OperationsMaintained knowledge of data entry and operations procedures to establish department standardsIdentified when program changes were needed to insure accuracy in departmental operationsTrained existing and new employees with data entry and billing processesBalancing payments Coded and input payments received from customers via cash, credit card and personal checksProvided customer service via inbound and outbound calls and face-to-face interactionOrganized the men and women fitting roomOrganized the retail sales floorAssisted supervisor/manager with inventory of clothing and shoe departments

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