ADVENTIST HEALTH PATIENT PORTAL Patient Registration …
ADVENTIST HEALTH PATIENT PORTAL
Patient Registration
Date: Jul 2013 Page: 1 of 2
SUBJECT: Patient Registration for Patient Portal.
MyAdventistHealth is a secure connection with the healthcare team. The system will allow patients to view their health records through a secure data system which exceeds HIPAA standards.
Patients will have access to various tools through the My Adventist Health website including view current health record anywhere in the world, download their health information for another provider, communicate securely with their healthcare team, request new appointments, view existing appointments, and view education materials.
Inviting patients to MyAdventistHealth is a goal for all patients.
Adventist Health
MY ADVENTIST HEALTH: STANDARD PROCEDURE AND SCRIPTS
Introduction
It is important that this information is presented to the patient in a positive light. The patients must feel confident in the security of the system and know the benefits of online access to their health records 24 hours a day.
STEP 1
2
PROCEDURE
SCRIPT
During the registration process, ask the patient if they would like to join the patient portal.
"Would you like to sign up to receive your health information from today and future visits online through our secure messaging system called MyAdventistHealth?'
If the patient has questions on what can be viewed through the portal.
"You will have access to view medications, allergies, lab results, immunizations, and office visit summaries. To learn more you can log onto our secure website." [Hand patient a rack card.]
3 If the patient agrees to sign up, the "May I have your private email address to send required email should be entered in an invitation?" the Cerner portal application. Emphasis on security is suggested.
The patient or staff can select the challenge question to verify the authenticity. If the social security number is present, the default question will appear.
"Your health information security is very important to us. I will need you to answer a challenge question when you receive the email." [Select challenge question if social security number is not available.]
4 After the registration is complete "You will receive an invitation in your email
explain the next process to the
from Adventist Health. Please access the link in
patient. Patients should be made the email within the next few days. It will walk
aware that the email is time
you through the process of establishing your
sensitive.
account."
5 If the patient declines, the staff
"This is information on our patient portal. Please
member will give the patient a
let us know if you change your mind. You can
hand out and point out a benefit to also use this portal to communicate directly with
using the portal.
your healthcare team or request appointments at
your convenience."
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