PRO Supplier Handbook Revised Novartis 7-2014 Page 1 of 58

[Pages:58]PRO Supplier Handbook Revised Novartis 7-2014

Page 1 of 58

Table of Contents

1 Program Overview PRO Unlimited Perspective Role of PRO and the Supplier

2 Supplier Forms Assignment of Responsibility Form Supplier Training Sign Off Sheet

3 Supplier Updates Supplier Contact updates WAND Usernames and Passwords Contract updates

4 The Requisition Process WAND Overview and Process Map PRO Account Team Support Sample Emails for Suppliers End of Assignment Procedure

5 Reporting Incidents, Injuries or Illness Incident Reporting Personal Injury Reporting

6 TQM ? Scorecard TQM Overview TQM Points Supplier Program Guidelines Supplier Site Audit

7 Onsite Information & Required Client Onboarding Procedures

8 WAND Supplier Manual

PRO Supplier Handbook Revised Novartis 7-2014

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Section 1: Program Overview

PRO Perspective Role of PRO and the Supplier

PRO Supplier Handbook Revised Novartis 7-2014

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PRO Perspective

In the late 80's, while many companies addressed the need to recruit and place contingent workers, the ever-increasing need to manage the overall process was not being addressed as aggressively. For large corporations, the contingent workforce was quickly becoming one of the most critical and costly elements of their operation. An element that would increasingly present challenges from a management, tax and benefit liability perspective.

PRO Unlimited was founded in 1991 to meet this void in the marketplace. We firmly believe our tremendous success throughout the years has been due in no small part to this commitment to working with our customers and supplier partners to achieve innovation. We also believe that our success would not have been possible without a commitment to a very basic principle of customer service that has been a part of our corporate philosophy since its inception. That simple principle is to always deliver more than our customer expects, and to deliver our services with an eye toward exceptional Integrity, Competence and Execution.

We are very proud of our company's track record in partnering with our customers and suppliers to solve contingent workforce challenges. Our continuing effort to exceed expectations is a commitment our clients can count on, a commitment that comes from the very top of our organization.

Traditional "Vendor-on-Premise" staffing models focus on having one primary vendor fill the majority of a company's staffing requisitions. In our onsite model, PRO acts as an unbiased facilitator of the process. This allows companies that are best able to recruit quality candidates in a short period of time to succeed. The need to constantly sell to hiring managers is also eliminated in our model, saving staffing companies both time and money.

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PRO Supplier Handbook Revised Novartis 7-2014

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Role of PRO and the Supplier

Staffing Vendor Pool

All Staffing suppliers get

equal access to the

client's Staffing labor

T-1

needs due to PrO' non-

competitive position.

CLIENT

PRO

Staffing suppliers are

more willing to work with

PRO due to our "neutral

position" as Staffing

T-2

Desk Manager. This

means more information

flow to the client and a

greater control over the

Staffing labor pool.

T-3

Requisitions will be filled

more quickly, as all

suppliers are competing

to fill the requisition first.

Key Strengths Equitable distribution of staffing opportunities means...

Increased savings due to markup rate bargaining ability, and Consolidate staffing supplier information from all vendors

PRO Unlimited's role is to coordinate and manage all temporary requisition activity for the client. Additionally, PRO will facilitate the communication of issues and concerns on behalf of the Suppliers and client management. PRO is not a temporary staffing service; we do not recruit nor will we fill any temporary requisition.

Your role, as a Supplier, is to actively recruit and maintain a solid pool of "best in class" administrative, technical and professional employees. PRO is dedicated to superior customer service and quality; together we can elevate our own level of service, and forge a long lasting, successful and mutually beneficial partnership.

PRO Supplier Handbook Revised Novartis 7-2014

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Section 2: Supplier Forms

Assignment of Responsibility Form Supplier Training Sign Off Sheet

Assignment of Responsibility Form

Instructions: The intent of this form is to assign a person or persons with maintaining this handbook. In the likely event of updates or modifications to the PRO Unlimited program this person or persons will be responsible for ensuring that the supplier handbook is kept current and well documented. Please keep this signed form in your files to show the onsite team in the event of a Supplier Audit.

The undersigned representative of

agrees to be

responsible for all updates to the PRO Supplier Handbook for Temporary Services and

for keeping it in good standing. In the event of contract expiration and/or discontinuance

from the program, it shall be the responsibility of the undersigned to return the book to PRO

Unlimited.

It is the responsibility of the Supplier to inform PRO if the undersigned representative will no longer assume responsibility for the handbook, or if the handbook is misplaced or lost.

Name:

Title:

Client:

NOVARTIS

_____

Signature:

Date:

________________

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Supplier Account Service Training Sign Off Sheet

Instructions: The intent of this form is to ensure that any and all employees of the contracted supplier are trained in the requirements and expectations of providing service set forth by this handbook. This completed form is to be kept in your files to show the onsite team in the event of a Supplier Audit.

It is the responsibility of the contracted supplier __________________________ at (Novartis) to insure that all supplier employees who are engaged in providing service through the PRO Onsite program are trained on the service requirements as outlined in this supplier handbook.

All supplier employees assigned to work with the PRO team will need to fully understand the contents of this handbook. Specifically, when the supplier changes or replaces the key account manager, contacts, and recruiters of this account, it is the Supplier's responsibility to ensure the replacement(s) are trained.

Name

Date

Trainer

PRO Supplier Handbook Revised Novartis 7-2014

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Section 3: Supplier Updates

Supplier Contacts Updates WAND Usernames and Passwords Contract Updates

PRO Supplier Handbook Revised Novartis 7-2014

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