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Policies & InformationContentsAvailable Services -------------------------------------Page 1Benefits of Our Facility -------------------------------Page 2-3Hours of Operation ------------------------------------Page 4Payment & Cancellation Information ---------------Page 5-7Training -------------------------------------------------Page 8What to Bring to the Beach ------------------------- Page 9Health & Sickness ------------------------------------ Page 10-11 Services Available at BeachesDay Socialization: Also called daycare, but smaller group play in a structured environment, with our highly trained staff. Boarding: Overnight stay, all-inclusive care including all Day Socialization, most medications, one-on-one love & attention.**You can also customize your dogs stay with a purchase from our lobby with a tasty treat or bone, or add on one of or Pawsitive Enrichment Training Packages Training: Evening Classes, Beginner, Advanced Beginner & CGC (Canine Good Citizen) or try a Pawsitive Enrichment program.One-on-One In-Home Training: Behavior & obedience training for all your needs, from starting you off on the right paw with a new puppy or rescue to any & all behavior problems.Grooming: Everything from a basic bath or nail trim to full service groom and clipping.**All of our services are by appointment, please contact us to Check for availability and schedule your appointment.In-Home Pet Sitting by A Pets PalA bonded & insured sitter will come to your home for a walk while you are away for the day, or extended care with multiple visits a day if you are gone on vacation. Care includes all pets in the home as well as home care such as mail, lights and blinds, plant watering inside and out, etc. Schedule your Free In Home Consultation today!Chiropractic CareChiropractic Services by Advanced Animal ChiropracticDr. Christina Cole Beaches Pet Resort & Training CenterWelcome to Beaches Pet Resort & Training Center, we are very happy you have chosen us for your pet care needs. Our mission is to provide you with the highest quality service, with the safety and emotional well-being of your pet being our top priority. We have a small intimate boutique type atmosphere where your pet is treated as an individual, and their stay can be customized for their specific needs.This packet of information will help answer your questions regarding your pet’s stay with us, whether it is just for the day or an extended stay.All clients need to fill out the Client Information Sheet, Service Contract, Grooming Form and any other forms needed. We require a copy of your updated vaccination records and to set up a welcome consultation, before your pet can enter the facility. Forms can be found on our Website or picked up in our office. Vaccinations required to enter our facility are Bordetella, Rabies, Distemper, and a yearly fecal check; we ask that all pets be on Flea preventative. We will also accept titer tests, or a waiver from your Vet for Distemper for serious health reasons. We are happy to answer your questions or customize your pet’s stay. Let us know what we can do to make this a great experience for you and your pet.Included in Your Stay at Beaches:Small Intimate EnvironmentOvernight Staff on the Premises 365 Days a YearSetting & Exceeding Industry StandardsStructured & Safe Play (Encouraging Good Canine Behavior)Small Group Play & Learn (Never More than 15 in a Group)Clean Sanitary FacilityAir Purifiers on all H-Vac Systems and Ozone MachinesEssential Oils DiffusedOne-On-One Love & AttentionEach Pet is Treated as an Individual Highly Trained Staff & Certified Dog TrainersNo Breed Restrictions Ongoing Evaluation of All Dogs in Play GroupsMedications Administered (Oral, Injections, Fluids)25 Years’ Experience in the Pet Care IndustryExperts in their Fields of Training, Grooming, Spa Services, & Chiropractic CarePolicies & ServicesTimes and prices are subject to change without notice.Hours of OperationLobby Hours: 6:30 am - 6:30 pm Monday – Friday / 8:00 am – 6:00 pm Saturday 9:00 am-6:00 pm Sunday & Holidays / Lobby is Closed Easter Thanksgiving, Christmas & New Year’s Day. We are fully staffed for our Boarding Clients. Training & Seminars 7 pm - 9 pm Monday – SundayDrop off & Pick up HoursDay SocializationDrop off: Opening -11:00 am (Evaluation: 9:00 am, Monday - Thursday)*Dogs MUST be in the facility by 11:00 am*Pick-up by close (6:30 pm Monday – Friday & 6:00 pm Saturday – Sunday)Full day is 6 hours or more, Half day is under 6 hours*Late pick-ups after closing MUST be confirmed in advance. Clients will be charged an additional $5 for pick-ups between closing- 7 pm, and $10 for pick-ups between 7-8 pm. There are no pick-ups after 8 pm and no late pick-ups on the night of training classes. Doors are locked at 8:00 p.m. and the client will have to pick up the following day and pay for services rendered* BoardingDROP OFF AT LEAST HALF AN HOUR BEFORE CLOSE. Our charge for the day will depend on time dropped off and picked up. *No additional charge if Pick-up before noon. There will be an additional $20 charge for pick-ups after noon.Initial: _______________Policies & Services ContinuedHolidaysMemorial Day, 4th of July, & Labor Day we are available for Boarding & Day Socialization. Drop off & Pick-up times are as follows: 9:00 am – 5:30 pm.We are closed on Easter, Thanksgiving, Christmas Day and New Years Day for drop off or Pick-up. *Holiday Charge will apply*Payment PoliciesPayment Methods for All ServicesCash, check, & credit Cards (exception: In-Home Training: cash or check only)*There will be a $20 returned check fee applied for all returned checks.*All Day Socialization, Boarding, Grooming, and Training clients, regardless of method of payment, MUST have a credit card on file. Only one card may be kept on file at a time*Day SocializationPayment is expected when you pick your dog up, unless you have prepaid or purchased one of our packages.Full Day (over 6 hours): $30 / Half Day (under 6 hours): $20Day Socialization Packages are available for both half and full daysClients with appointments have until 8am the morning of their appointment to cancel. If the client does not call to cancel and their dog does not show up for daycare, the client will be charged for the day. If the client has a package, a package day will be used.*There is an extra $5 Holiday charge for daycare ($25/$35 total for the day) on Memorial Day, 4th of July, and Labor Day* *Clients MUST have a credit card on file for Day Socialization* Initial: ______________Payment Policies ContinuedBoardingA 50% deposit is required at time of booking, with balance due at time of pick-up.*There is an extra $10 holiday boarding charge for the night ($59 total for the night) for pets boarding on the night of Easter, Thanksgiving, Christmas Day, New Years’ Day, Memorial Day, 4th of July, and Labor Day*Discounts are available for more than one dog (first dog is regular price, any additional pets receive the discount)Extended stay discounts are also available*Clients MUST have a credit card on file to book Boarding*Boarding Cancellation PoliciesThere is a $25 cancellation charge for all cancelled boarding stays. To receive the balance of your deposit back, minus the $25 cancellation fee, we need 5 days’ notice. If less than 5 days’ notice, the deposit is not refundable unless we can rebook your spot.In addition, clients who make changes to reservations without providing us with at least 48 hours’ notice will be charged our regular daily rate for any days that the space reserved remains vacant.*A $25 cancellation fee will be charged for all boarding cancellations regardless of notice**Remember we are a smaller environment and your dogs get more specialized attention, and we do not overbook our facility, so our space is limited*Initial: _____________Grooming & Spa ServicesPayment is expected when you pick up your dog. Price quote is only an estimate and may change due to condition of coat or other unexpected grooming situations.Clients that arrive with fleas will be given a Cap Star treatment at owner’s expense.Grooming service is by appointment so your dog must be picked up when groom is complete. If your dog has to stay past groom completion time, there will be an additional charge for daycare Grooming Cancellations PoliciesRecurring appointments or any daycare appointment that is not cancelled by 8 am the morning of your appointment will be charged for that day. If you have a package you will lose a package day.*Clients MUST have a card on file to book grooming services*Clients that are more than 15 minutes late for appointment may have to rebook if time is not sufficient to complete their groom or have a partial groom that time allows.We must have a 72 Hours’ notice to cancel or reschedule a grooming appointment. If notice is less than 3 days and the appointment cannot be rebooked, there is a $25 cancellation fee for the appointment.Clients that have not shown up for a scheduled appointment without notice more than once, they will be required to place a 50% deposit for future service. Deposit will be non-refundable if there is no notification for a missed appointment.Chiropractic CareChiropractic care is offered every other Thursday morning.Payment is made directly to Dr. Christina Cole. Please contact her to discuss her payment policy.Initial: ____________Training at BeachesA 50% deposit is required to reserve your spot in class (Beginner, Advanced Beginner, and CGC classes). We keep our class size small to better serve our clients. Due to the smaller class sizes and high demand, deposits for all classes are non-refundable.Most classes require a minimum number of students. If the Trainer cancels a class, deposit may be credited to a future class.*Clients MUST have a credit card on file to book training services**It is at the discretion of the Trainer to ask a client to leave due to aggressive or unruly behavior. In this case, private in-home training may be better suited to your situation, and a portion of payment may be able to be applied to a private training session*Classes are typically 6 weeks, exceptions are:Puppy class - 4 weeks (When Available) 8 weeks-16 weeks oldDrop-in puppy classes are pay as you go and come as often as you’d like until you puppy reaches approximately 4 months of age, and then a Beginner Class is recommended. The length of class will vary depending on number of puppies in the class. This class is not always available but we do have our Puppy Primer Enrichment Program that can be done during Daycare or Boarding, check with our Canine Concierge’s for more info.In-Home Private Training withDeborah Vitale, Owner and Behavior Expert*Payment is expected at time of service*(Cash or check only, check made payable to Deborah Vitale)First session is 90 minutes, any additional session are 60 minutes.Everything from staring you on the right Paw with your Puppy to any and all Obedience Training & Behavior issues.Initial: ___________What to Bring to the BeachBoarding:We will provide bedding- clients may leave all beds, blankets, and pillows at home.Toys and treats may be brought in. However, we can also provide toys and treats here at the facility.Food should be brought preferably portioned in zip-lock baggies, 1 bag for each feeding. If we need to add canned food, raw food, medication, or supplements, we must have specific feeding & medication instructions. We highly recommend that your dog stays on their normal diet so that their stay can be as consistent as possible. Changes in diet can lead to upset stomachs and lack of appetite.All of your dog’s belongings must fit in our bins. No large bags or plastic containers. If food is not portioned into single feedings, one large zip lock bag may be used.We can provide food for your pet’s stay at an additional charge.Some medications (Insulin, Fluids etc.) can be administered for an additional charge. Please have them properly labeled with instructions and your Veterinarian’s Information.Collars with proper identification and a leash may be left with your pet(s).*No retractable leashes or shock collars please. We consider them unsafe and we will not use them on your pet*Day Socialization:Please do not bring your dog’s toys, as they may not want to share, we have plenty to keep them occupied.If your dog needs a feeding, please bring each feeding in a Zip-lock baggie with your pet’s name.Collar with identification and a leash can be left with your dog.*No retractable leashes or shock collars please*Initial: _____________Health & Sickness*ALL Vaccinations required to stay at the facility*Rabies, Bordetella, Distemper (or your Veterinarian’s version of this vaccine), yearly Fecal test and Flea preventative are REQUIRED. If your pet receives a live Bordetella Vaccine they cannot come to the facility for 10 days after the vaccine. (Non-Live are available ask your Vet).A onetime Waiver is available for Bordetella and a waiver for Distemper is available (with valid medical reason from your veterinarian, such as Distemper allergy).The health and wellbeing of all the pets in our care is our top priority. Just as when children or adults are around a large number of others, such as a school or office setting, sickness, viruses, & injuries can occur. Vaccinations are a precautionary measure but will not guarantee your dog will not become sick. Bordetella, or kennel cough, is a prime example, as the vaccine only covers a small number of the many strains of the virus just like the flu vaccine for people. Just as in people, an animal can be a carrier without showing any symptoms. There may be an incubation period where the dog is not showing symptoms but may have an illness.If your pet is showing any signs of illness such as coughing, diarrhea, discharge from eyes or nose, or does not seem to be in normal health, please do not bring your dog to the facility. We would ask that you call to let us know the symptoms and treatment your dog is having so we may best protect the other pets in our facility.Health & Sickness ContinuedInjury Whenever multiple dogs are together there is always a chance of injury. We do our utmost to be sure the dogs are safe and play is appropriate. If an injury does occur you will be notified to discuss what action you would like us to take. If you are not reachable, your veterinarian on file will be contacted to discuss action needed, or if no Veterinarian is on file or is not reachable we will contact a veterinarian of our choice. We thank you for your cooperation in keeping your pet as well as others here at the facility safe and healthy.Expectations of Normal Dog PlayRemember that normal dog & puppy play does include mouthing, slobbering, using their paws, jumping, wrestling, & vocalization. Dogs or puppies with very short coats or light or pink skin are more prone to and may get scratched or nipped during normal dog play. We do our very best to monitor and keep play appropriate but these types of issues will always be a possibility during normal dog play.Initial: ____________ ................
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