Allied Finance Adjusters
SAMPLE DISASTER RECOVERY PLANYour Company Name123 Anystreet AvenueSmallsville, US 12345Main phone:Main email:President:President’s cell phone:MMM Recovery, Inc. is a professional repossession company that recovers collateral for banks and other lenders. We are licensed, bonded, and insured. We are members of Allied Finance Adjusters. We provide your company with honest and accurate recovery for all of your collateral recovery needs. [Note: this is simply a summary of your company—and can be a copy of the summary you have on your webpage.]RECOVERY INFORMATIONWHEREEvacuation Assembly:Address of place your employees will meet up in the event of an evacuation of your main location.Alternate Assembly Location:Address of a secondary place you will go in case your evacuation assembly location is also involved in the disaster.Recovery Location:Address of place your business will be conducted during recovery from a disaster. Alternate Recovery Location:Address of a secondary place your business will be conducted in case your recovery location is involved in the disaster. [Note: this location should be at least 100 miles from your main business location.]WHORecovery Manager:The person in charge of coordinating all efforts to recover the business and re-start operations, along with her phone number.Alternate Recovery Manager:The person in charge of recovery if the Recovery Manager is unable to function in that capacity, along with his phone number.Emergency Representative:The person designated to deal with first responders at the main business location and at the recovery location, along with his phone number.Alternate Emergency Representative:The person designated to deal with first responders in case the Emergency Representative is unable to function in that capacity, along with her phone number.CRITICAL DEPENDENCIES[Note: This is a list of all vendors, suppliers and contracted parties that this business must have operational in order for this business to recover and re-start operations. This list does NOT include vendors, suppliers or contracted parties that are not mandatory for recovered operations, even if they are important.]Internet Service Provider:AT&TCustomer Service Phone NumberEmailAddressLocal Phone NumberInternet Security Provider:Panda Internet SecurityCustomer Service Phone NumberEmailAddressLocal Phone NumberInsurance Providers:Truck Insurance AgencyNationwide Insurance, Local AgencyCustomer Service Phone NumberEmailAddressLocal Phone NumberLiability/Operations Insurance AgencyRSIGCustomer Service Phone NumberEmailAddressLocal Phone NumberProperty/Casualty Insurance Agency Customer Service Phone NumberEmailAddressLocal Phone NumberState License Authority:State Department of TransportationCustomer Service Phone NumberEmailAddressLocal Phone NumberBUSINESS FUNCTIONSApproximately ninety-percent (90%) of the business undertaken by MMM Recovery, Inc., comes into the company via the internet. The tow trucks owned and operated by MMM Recovery, Inc. are the primary vehicles by which work, once received, is completed. Therefore, recovery from a disaster is dependent upon recovery of internet operations and recovery of tow truck operations.Paper copies of the files, while kept in the normal course of business operations, are not critical during recovery to re-start operations as electronic files can be accessed off-site and from tow trucks if necessary.Within zero to four hours from the time a disaster is declared by an authorized company representative, internet access can be set up and made operational at the recovery location; and purchased, leased or borrowed tow truck(s) can be accessed and made operational.Within four hours to 24 hours tow truck(s) can be temporarily/permanently licensed by the State licensing authority for emergency/continued operations. During that same time, paper files can be recovered or re-generated from the electronic files accessed earlier, if necessary.Within 24 to 48 hours account information received from any means not involving the internet can be re-acquired from the client, or re-generated from back-up documentation or memory. This should allow for ninety-nine percent (99%) recovery of business operations.DECLARATION AUTHORIZATIONThe AUTHORIZED PERSON is the person authorized to declare a disaster for MMM Recovery, Inc.The following is the calling order of persons authorized to act as the AUTHORIZED PERSON. If the first person is not available, call the next person on the list. Continue calling, in the order listed, until an AUTHORIZED PERSON is contacted and available to make a decision regarding the declaration of a disaster.No.AUTHORIZED PERSONHome PhoneCell Phone1.Jane Doe, Owner2.John Ross, General Manager3.Jim Jones, Field Manager4.Betty Chin, Office ManagerOnce a disaster is declared, the AUTHORIZED PERSON must call the Recovery Location (or Alternate Recovery Location) and notify the person in charge at the Location that a disaster has been declared for MMM Recovery, Inc., and the business must move to a Recovery Location. Disaster Declaration A Disaster Declaration is a formal notification to the Recovery Location that this business is experiencing a disaster and must move to the Recovery Location.Sample Declaration Statement: “This call is your formal notification that MMM Recovery, Inc. has declared a disaster, initiated its Disaster Recovery Plan, and will begin relocating its critical functions to your Location.”NOTIFICATIONSThe following list should be used as a guide during the initial response to disaster. The tasks may be performed concurrently and are not necessarily in order. Not every task will be appropriate for every disaster situation. All disaster notifications should be based upon the specific situation.No.TaskResponsible PersonDone: Date/Time1.Call local first responders/authorities911; 2.Notify main office security companyVivint-555-555-55553.Notify business manager(s):General Manager-444-444-4444;Office Manager-333-333-3333;Field Manager-222-222-22224.Notify key employees5.Initiate evacuation procedures6.Account for all employees after evacuation7.Assess severity of situation:Catastrophic-send non-essential employees home8.Assess feasibility to use Recovery Location9.Escalate to disaster status10.Notify critical dependency contacts and begin transfer to Recovery Location11.Make travel arrangements if necessary12.Notify contractors and other vendors of temporary location, contact information, any necessary actions by them13.Notify clients of status and any change in procedureSample notification: “Due to ____, MMM Recovery has declared a disaster on _____ date. We have activated our disaster recovery plan. We may be unavailable to you for up to four hours. If you need information from us during that time, please call management at _________.”14.Handle response to mediaRECOVERY ROLES AND RESPONSIBILITIESManagementPlanningAppoint a Recovery Manager to oversee development, maintenance and testing of the Disaster Recovery Plan.Review and approve which functions are essential to ongoing operation during a disaster, and determine how much down time can be tolerated.Review Disaster Recovery Plan annually for compliance with corporate and customer goals and priorities.Set annual test objectives. Review annual test parameters to meet essential testing requirements.Review test results and oversee any necessary corrective measures.RecoveryAssess the level of disaster.Activate Disaster Recovery Plan.Approve decisions for relocating to Recovery Location.Monitor recovery process.Provide regular status reports to appropriate groups (i.e. clients, media, insurance, law enforcement).Approve expenditures for recovery process.Recovery ManagerPlanningOversees development, maintenance and testing of the Disaster Recovery Plan.Oversees disaster recovery, including provision of equipment at Recovery Location. Creates analysis of which functions are essential to ongoing operation during a disaster and how down time affects operations and client relations.Insures that all back-up records and resources stored off-site of the main business location, and available to the Recovery Location.Initiates recovery plan testing and any needed corrective measures.Initiates updates to recovery plan and distribution of updated plan.RecoveryOversees recovery activity including travel, meals, shipping, communications, etc.Oversees Recovery Location set up.RECOVERY LOCATION CHECKLISTThe following list should be used as a guide during set-up of the Recovery Location. Items may be performed or verified concurrently and are not necessarily in order. Not every item will be appropriate for every disaster situation.No.Task/ItemCompleted/Verified1.Recovery Location is prepared for move-in2.Transportation and Lodging is arranged3.Furniture is on-site4.Non-electronic equipment is on-site5.Electronic equipment is on-site6.Security for site is confirmed7.Staffing arrangements are made8.Voice telephone redirected/functioning9.Data lines redirected/functioning10.Printer(s) functioning11.Copier(s) functioning12.Internet functioning at capable speed13.Email puter(s) functioning15.Records stored off-site accessed/available16.Vital records obtained/available16a.Motor vehicle titles16b.Software licenses16c.Corporate book/minutes17.Sufficient office supplies on-handALTERNATE PROCESSING PROCEDURESIf all public internet access is unavailable because of the disaster (or for other reasons), all accounts will be worked using satellite communications over electronic equipment. If satellite service is unavailable, telephone and fax communication will be used where available. If no other means are available paper processing of accounts through the mails will be used. DOCUMENTATION NEEDED DURING A DISASTERThe following pages are document templates designed to be copied and used as forms during disaster recovery when regular or non-disaster related forms are not immediately available. ................
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