Allstate Agency Support Line
Quick Reference
Billing ? 5, 1, 2 EZ Pay ? 5, 1, 1 Drivewise ? 5, 2, 3 Policy Support ? 5, 2, 4 Claims ? 5, 3 Motor Club ? 5, 2, 2 Alliance ? 2, 2
Main Menu
1. RMBC 2. Technology Support 3. Commercial 4. Financial Products 5. Help with
Something Else
Financial Products on the other side
Allstate Agency Support Line ? 800-336-9400
Updated call paths effective Oct. 14, 2013
Countrywide (excluding ANJ and NY)
1 - RMBC 1. Property/Inspections 2. Auto/Motorcycle/Motor
Home 3. North Light
2 ? Technology Support 1. Password Reset 2. Alliance 3. Connexus 4. Voice Mail 5. Alstar 6. Gateway/Other
Supported Systems
3 - Commercial
1. Agency Support 2. Technical Support 3. Eligibility, Classification,
Underwriting 4. General Market Direction 5. Claims 6. Know Party's Extension
4 ? Financial Products See Page 2
5 ? Help with Something Else 1. Billing/Payments 2. Policy Support 3. Claims 4. Extra Hands Concierge Line 5. Anything Else
1 ? Property Inspections 1. Inspection Scheduling 2. Anything Else
2 - Auto
1. Within-State Policy 2. Out-of-State Policy
2 ? Anything Else
1. Within-State Policy 2. Out-of-State Policy
4 ? Voice Mail
1. Retrieve Voice Mail 2. Reset Password 3. Call Forwarding/Help
1 ? Agency Support
1. Alstar Quotes and Alstar Policies
2. Connexus Quotes and Connexus Policies
3. BIC Leads and Serviced Policies
2 ? Technology Support
1. Alstar 2. Connexus
1 ? Alstar
1. -2. Billing - Copies of
Policies 3. Auto 4. Customizer 5. All Other
2 ? Connexus 1. Auto 2. All Other
3 ? BIC Leads and Serviced Polices
1. BIC Sales 2. BIC Service
1 ? Billing Payments 1. EZ Pay 2. Anything Else
2 ? Policy Support
1. Flood 2. Motor Club 3. Drivewise 4. All Other
3 - Claims 1. Auto/Personal Lines 2. CAT 3. Glass
3 ?Eligibility, Classification, Underwriting
1. Nonfleet Auto Business Owners Policy Customizer
2. Commercial Package Policy, Fleet Auto, Any Other Line
3. Profitability Team
2 ? CAT Claims
1. New Claim 2. Existing Claim
v.1 ? Sept. 27,2013 Proprietary and confidential ? 2013 Allstate Insurance Company
Allstate Agency Support Line ? 800-336-9400
Updated call paths effective Oct. 14, 2013
Countrywide (excluding ANJ and NY)
4 ? Financial Products
1. Technology Support 2. Life Products 3. Annuities 4. Anything Else
1 ? Technology Support
1. Password Reset 2. Gateway 3. Voice Mail 4. Other Supported
Application List
3 ? Voice Mail
1. Retrieve Voice Mail 2. Reset Password 3. Call Forwarding/Help
4 ? Other Supported Application List
1. Alliance 2. Connexus 3. Eclipse 4. Profiles Plus/Forecaster 5. Alstar 6. All Other
2 ? Life Products 1. New Business 2. In-Force Business
3 - Annuities 1. RightFit 2. Sales Support 3. Annuity Claims 4. Anything Else
1 ? New Business
1. Inquiries 2. Sales Support 3. Term Conversions 4. Good For Life
2 ? In-Force Business
1. Lincoln Benefit Products
2. Allstate Products 3. Good For Life
1 ? Lincoln Benefit Products
1. Change, Reinstatement, Lapse
2. Term Conversions 3. Fixed Life Products 4. Variable Life Products 5. Claim Questions
2 ? Allstate Products
1. Change, Reinstatement, Lapse
2. Term Conversions 3. Claim Questions 4. Anything Else
4 ? Anything Else
1. Allstate Benefits 2. Broker Dealer 3. Claims
1 ? Allstate Benefits
1. Claims 2. Anything Else
3 - Claims 1. Life Claims 2. Annuities Claims 3. Benefits
Page 2
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