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Richard Loftus

Charlotte, NC (321) 331-6859

in/richardloftus LoftusRA@

SUMMARY OF QUALIFICATIONS

Project Manager / Project Coordinator with over fifteen years of experience planning, coordinating, and implementing major impact IT solutions to business stakeholders within several Fortune 500 global outreach corporations involved in Financial Services, Tax Preparation Services, Healthcare, and DoD Support. Demonstrated development of strong, cooperative, team relationships, engaging team members in proactive involvement, streamlining tool and implementation processes. Hands on SDLC, configuration, scripting, training, documentation, installations, and root cause analysis.

PROFESSIONAL EXPERIENCE

Ettain Group 2019 – 2021

Project Manager V at Bank of America, Charlotte, NC

• Managed the Design and Planning of a system to secure and monitor access to databases containing PPI and NPI data for over 20 million customers.

• Coordinated the Design and Planning of access by multi-factor authentication to internal networks.

• Designed and managed functional testing of the MFA access to internal networks, synchronizing the configuration of connection F5 portals for seamless access for 130,000 employees and consultants.

Apex Systems Inc. 2019

Release Manager at Charter Communications, Charlotte, NC

• Executed releases of application patches on IBM Power 8 platforms.

• Evaluated and proposed release management and configuration management changes in a system that involved vendor software and internal testing.

• Developed Access database schema for planning and tracking of releases and patches from vendor to deployment.

Systems Administrator V at Bank of America, Charlotte, NC 2017 - 2019

• Developed monitoring solutions using Splunk and SiteScope for internal and customer facing systems

• Documented procedures for creating and deploying monitoring solutions for training and optimization.

• Training in AppDynamics for replacement of Introscope monitoring solutions.

• Project Planning and coordination for migration of monitoring software to AppDynamics for over 40K servers.

Ally Financial Inc., Charlotte, NC 2014 - 2016

Operations and Release Manager - Maintained availability and performance and managed hot-fix, maintenance, and middleware upgrade releases of an N-tier web-based auto loan payment and maintenance application servicing over 3 million customers.

• Created process for investigating exceptions, reporting, correcting, and implementing changes to address operational issues, increasing customer satisfaction to 95%, reducing total defects by 80%, and eliminating application failures for past two years.

• Collaborated with delivery, middleware, infrastructure, vendors, DBAs, administration, security, and change management on releases, fixes, and upgrades for consistently successful deployments.

• Investigated and recommended common infrastructure, middleware, and security changes to be performed by shared services for increased application stability and reduced program costs.

• Created daily reports emails on status and progress to stakeholders and IT management, provided daily verbal reports for full detail.

• Transitioned vendor service organization to contractor supported internal service management team.

Richard Loftus Page 2

Randstad Professionals 2010 – 2014

Operations and Release Manager at Ally Financial, Charlotte, NC

• Delivered 3 years of quarterly maintenance releases combining business requirements and usability defects employing agile processes.

• Instituted and maintained SOX security processes and changes for PII and NPI data and audits.

• Enforced configuration management best practices in code merging, server configurations, and deployment scripts, for code repositories, code migrations, and production releases.

Tata Consultancy Services 2008 – 2010

Configuration Manager at Bank of America, Charlotte, NC

• Organized processes, tools, and systems in migration of financial applications to TCS support.

• Developed and implemented automated and version labeled build and deployment process.

• Lead team of five off-shore configuration engineers in the support of development and releases.

Configuration Manager at A.C. Nielsen, Schaumburg, IL

• Researched existing processes, tools, resources and SLAs for incorporation into complete Configuration Management Plan.

• Documented development and release processes and trained on-site and off shore teams on updated tool usage and SDLC processes.

• Scripted migration of code to PVCS, maintaining trunk and branches, and trained developers on branching and merging.

EDUCATION AND TRAINING

University of Michigan, Dearborn, MI - Bachelor of Science, Mathematics

Lawrence Technological University, Southfield, MI - Mechanical Engineering Curriculum

Project Management: Time and Resource Management – one week course

Project Management: Project Costs and Budgets – one week course

Improving Project Management Skills - one week course

Microsoft ACE Threat Assessment Class – one week course

XML Fundamentals: Basic and Enterprise Java Bean Fundamentals - 4 one week courses

Java 2 Programming: The Java Language, Objects and Classes - 3 one week courses

Object Oriented Analysis and Design: Requirements Analysis, Design, UML - 3 web-based courses

Team Lead Training, one-week course

Interpersonal Communication Skills Training, one-week course

Statistical Process Control – W.E. Deming – one week course

AED/CPR Training 1 day, 2018

TECHNICAL PROFICIENCY

Microsoft Office, Excel, PowerPoint, Visio MS Project, ServiceNow, Remedy, Clarity, Marimba

Linux, SunOS, HPUX, Windows, AS400 Oracle, SQL Server, Postgres, Access

Apache Webserver, WebLogic, WebSphere, IIS Perl, C, Java, ASP, JavaScript, CSS, XML

Subversion, PVCS, Implementer, Visual Source Safe AppDynamics, Splunk, SiteScope

Award

Certificate of Appreciation for Outstanding Service and Support to Strategic Airport Security Rollout

EXTRACURRICULAR

Toastmasters, past VP of Education, CC Ballroom Dancing

NAMI Volunteer Widows and Widowers Grief Support Group Host

St. Gabriel Men’s Club Grief Support Site footprintsinthesand.life

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