Saba Cloud Security
[Pages:6]Saba Cloud Security
The Saba Cloud Platform
The Saba Cloud platform is highly scalable and meets and/or exceeds industry security and compliance standards and industryaccepted practices. Its powerful, standards-based architecture can address the common and distinct needs of large customers in a global implementation, as well as those of mid-sized enterprises in a cloud environment. This document is designed to answer most of the questions you may have about Saba's security infrastructure and standard operating procedures, as well as the support that ensures reliable and secure delivery of your Saba Cloud services.
This commitment to security is carried throughout the application design process. Saba's Information Security Program implements a comprehensive review process that focuses on meeting and/or exceeding industry-accepted practices.
In addition to embedding security throughout the System Development Life Cycle (SDLC), Saba adheres to privacy requirements that provide controls to address secure handling, retention/deletion, and transference of personally identifiable information in accordance with customer privacy requirements.
Security Design Principles
Cloud Security Governance and Management
Systems Hardening
System and Data Access Control
Application and Data
Network Security
Cloud Security Governance and Management
Security Steering Committee: The IT Security & Privacy Steering Committee provides governance to ensure recognition of Saba's top security risks and compliance gaps with applicable policies, procedures, laws and regulations. It also provides a consensusbased forum to support the Chief Information Security Officer (CISO) and collaborate on: 1. Identifying and aligning on high-priority
initiatives, and 2. Developing recommendations for policies, procedures and standards to address those initiatives that enhance the
security posture and protection afforded to Saba and its customer networks, information and information systems.
Cloud Management: Saba has deployed a layered data protection and security framework. Saba's defense in depth approach involves the use of appropriate physical, administrative and technical controls. Saba controls are designed to assure the confidentiality, integrity and availability of client data and services. Saba's cloud governance framework is supported by policies, standards and procedures and standards which are reviewed annually. Cloud security controls and operations management practices ? which comprise Saba's Information Security Management System (ISMS) ? are based on internationally accepted practices and draw upon delivery frameworks such as the ISO/IEC 27000 family of standards.
Systems Hardening
Saba systems are security hardened to reduce vulnerabilities consistent with industry best practices. Hardening standards draw upon benchmarks defined by the Center for Internet Security (CIS) and National Institute of Standards and Technology (NIST), with additional guidance from Computer Emergency Response Team (CERT) and vendor-recommended best practices.
System and Data Access Control
Saba's security model restricts access to both systems and data according to defined Segregation of Duties (SoD), operational roles and responsibilities (RACI), and "need to know." Logical access to Saba Cloud systems is restricted by security policies and procedures, two-factor authentication with unique usernames and passwords, and restrictive local host permissions. Direct access to system administrative accounts (e.g. root) is prohibited, and these can only be accessed using predefined "alias" accounts. Data classification standards require that client data may only be accessed using Saba-authorized systems.
Application and Data
All client data is logically segregated. Logical segregation is achieved via the use of unique usernames, complex passwords, database connection strings, and dedicated database schemas. Client access requests are restricted to Transport Layer Security (TLS) communication and at least AES 256-bit encryption. End-user and administrator access to the application requires authentication and is restricted according to preconfigured, role-based access controls (RBAC). All data flowing in and out of the environment is subjected to deep-packet stateful inspection by Saba firewalls and Intrusion Prevention Systems (IPS).
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Network Security
Network security is achieved through the use of layered firewalls, advanced network design, and network segmentation. High-availability firewalls are used to filter traffic between the web, application, and data tiers. Firewalls support deep-packet stateful inspection, dropping of anomalous packets, denial of service protection, spoofing monitoring and anti-virus filtering. Saba networks have been designed to support VLAN and subnet segmentation, port restrictions, access control lists, and address and port translation. All physical data connections are configured in a high-availability mesh topology, with each system and service having no less than two routes for communications. Saba's network communications mesh assures integrity and uninterrupted flow of data across our networks. Saba firewalls are configured consistent with National Institute of Standards and Technology (NIST) standards, and connections to all end-points reinforce our "least permissive" policy. All security devices and firewalls are monitored 24/7/365. Monitors are defined to trigger alerts when predefined thresholds are exceeded.
Data Center Overview
Saba's cloud solutions are hosted in highly secure, SSAE?18 (AT-C 205) SOC 2 Type 2 audited data centers that meet and/or exceed the highest standards for cloud infrastructure security worldwide. Our data centers are hardened using multiple layers of physical and logical security. Access is controlled by two-factor authentication using biometric and key/token access.
All data centers are supported 24/7/365 with security personnel and technical support engineers. Environmental controls such as fire, cooling and power systems are fully redundant and scaled to accommodate component failure. Internet connectivity is assured with no less than three Tier 1 backbone carriers per data center.
Global Locations
North America Boston, Massachusetts, United States Toronto, Ontario, Canada Sacramento, California, United States
EMEA Amsterdam, The Netherlands London, United Kingdom Frankfurt, Germany
Asia Pacific Sydney, Australia
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Environmental Safeguards
Redundant Power Supply: All data centers are equipped with redundant and high-density power systems, as well as automated and monitored facility controls. Power generators at all data centers are tested regularly and supported by multiple fuel suppliers to ensure continuous operations in the event of a disaster. Temperature Control and Fire Suppression: Each data center is equipped with carrier-diverse fiber connections to ensure redundant connectivity with at least 100 Mbps ? 1 Gbps of available bandwidth capacity. Each customer system is provided with burstable bandwidth to accommodate peak usage.
Physical Security
Physical access to Saba data centers is tightly controlled, with access restricted to pre-authorized personnel and layered identity management systems. Individual access to the facilities, interior vault, and cage areas is managed by card-key and biometric identification systems, with mandatory pre-approved customer lists and sign-in/sign-out procedures enforced. All servers and infrastructures are protected within locked racks. Only authorized personnel have access to Saba's dedicated cage.
Professional Certifications
Saba's Information Security team members maintain professional certifications that demonstrate their knowledge and acumen in their related field. Certifications include Certified Systems Engineers, Cisco Certified Network Associates (CCNA), Certified Information Systems Security Professionals (CISSP), Certified Information System Auditors (CISA), Certified Information Security Managers (CISM), GIAC Web Application Penetration Testers (GWAPT) and Certified Information Privacy Professionals (CIPP). In addition, our technicians are certified and/or trained on various infrastructure and operating system software products.
Certifications and Assessments
Data Centers
Saba Cloud data centers are SSAE 18 (AT-C 205) SOC 2 Type 2 audited and ISO 270001 certified. Additional capabilities are available to meet strict regulatory requirements.
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Application
As part of Saba System Development Lifecycle, Saba incorporates Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), and third-party web application security penetration testing against known security vulnerabilities such as OWASP Top Ten. The Saba Cloud platform is tested, at a minimum, for the following categories of application vulnerabilities: Authentication Authorization Parameter tampering Hidden field manipulation Cross-site scripting Cookie manipulation Permissions escalation Session management
Validated Environment
Saba Validated Environment Managed Services (VEMS) combines the power and efficiency of Saba Cloud (SC) with services toward Validated Application Environment sustenance efforts for our regulated customers. VEMS is designed to facilitate our customers' regulatory compliance requirements with 21 CFR Part 11.
Third-Party Penetration Test
As part of our commitment to security, Saba engages with third-party security experts to conduct exhaustive reviews and perform rigorous testing to continually monitor and validate the security of Saba services. Saba engages with a different third party at least annually to perform a gray-box security penetration test of our application and associated host.
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The penetration test is typically conducted against the Saba Cloud web application and network with the following primary objectives:
? Identification of vulnerabilities so that they can be remediated prior to being exploited by an attacker ? Direct observation of restricted services or data in the absence of expected access controls ? Compromise of an intermediary device used by privileged users to access secure network zones ? Compromise of the domain used by privileged users ? Sensitive data leakage or exfiltration ? Verification of application logic, session handling, and API security for web application using supplied
credentials ? Verification that only authorized services are exposed to the network perimeter ? Verification of network segmentation of non-privileged and privileged networks
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? 2020 Saba Software Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners.
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02/20
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