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CLIENT INFORMATION__________________________________________FULL NAME (Primary Client - Required)__________________________________________________FULL NAME (Authorized Secondary Client – Optional)____________________________________________________ADDRESS____________________________________________ _______ _________ CITY STATE ZIP CODE________________________PRIMARY PHONE NUMBER___________________________SECONDARY PHONE NUMBER_____________________________________________________________E-MAIL ADDRESS (Required)*Reference Number: _______________________________________________________* Why do you need my e-mail address?Your e-mail address is required as part of our automated systems only for the purposes of providing you status updates through the completion of your service request and for communication of any service-related information, issues or inquiries. S&R Services will never utilize your e-mail address for marketing purposes, nor will it share, sell or make your personal e-mail address available to any third-party marketing services. (Reference our Privacy Policy for more information.)Who are we serving for you?Individual / Business Information__________________________________________Name__________________________________________AddressPhysical Information: FORMCHECKBOX Male FORMCHECKBOX Female Age: ______________________________________________ _____ _____________City State Zip CodeHair Color: _________ Eye Color: _________Height: _________ Weight: _________Race: ____________________________Special Instructions / Information (Optional):Additional / Alternate Service Address(Service Fees apply on a per address basis.)_____________________________________________________Address:Special Instructions / Information (Optional):________________________________ _____ __________City: State Zip CodePayment Information FORMCHECKBOX CASH FORMCHECKBOX CHECK FORMCHECKBOX CREDIT CARD (Complete Below)Credit Card Number: _________________________________ Expires: _____________ CVC1: ______________ Month / Year Card Verification Code1CVC or Security Code is located on the reverse side of your Discover, Visa, or MasterCard and is three digits. If you’re using an Amex (American Express), your CVC or Security Code is located on the front of your card and is four digits.__________________________________ _____________ Signature DateSERVICE FEE SCHEDULE (Please Check One)(Applies to Routine Service within the following local counties: SAN FRANCISCO, SAN MATEO, ALAMEDA, SANTA CLARA)Please be advised: The following service fee schedule is on a per single address basis and provided as an initial service quote and may not reflect the final pricing. Additional factors may increase the required fees for your service, including, but not limited to, document type, road access (rural / remote areas), requested rush service, requested stakeout or appointment serve, required fee advancement for appearance or records, required document copies, filing of your Proof of Service by request, alternate (secondary) service address is provided. If you’re serving more than one entity or individual, you must a complete a separate Service Request Order Form for each service request. FORMCHECKBOX Local Residential ($70.00) FORMCHECKBOX Temporary Restraining Order ($150.00 & Up) FORMCHECKBOX Local Business ($60.00) FORMCHECKBOX Family Law Cases ($75.00 & Up)All other cities and counties start at $75.00 & Up.Additional Services (Optional) FORMCHECKBOX Add 24-Hour RUSH ($25.00)Would you like to have S&R Services file your proof of service? FORMCHECKBOX YES ($40.00 & Up) FORMCHECKBOX Add Do Today RUSH ($50.00) FORMCHECKBOX Appointment Serve ($25.00 & Up) FORMCHECKBOX NO FORMCHECKBOX Stakeout ($90.00 Per Hour, 2/Hr. Min.)Standard Terms of ServiceDisclaimer - S&R Services does not generate, prepare or complete any legal documents and will not offer, suggest, imply or otherwise make available any legal advice at any time. A licensed legal professional should be consulted for any assistance needed beyond only serving an individual or entity with your legal documents.Privacy Policy - All information provided to S&R Services is private, confidential and secured. Except where required by law, your personal information, payment information and service details are confidential and will never be shared with any unauthorized person or entity. S&R Services does not currently engage in marketing programs nor will it share, sell or otherwise make available your personal information with third-party marketing agencies.Unless designated in writing, no information related to your service request will be provided, shared or made available to anyone regardless of association or relationship except in cases where information has been requested through lawful, legal channels (i.e., subpoena for documents and/or records). If you wish to permit another individual access to information related to your service request, you must complete the “Authorized Secondary Client” section on the service request form at the time of your order. You may also provide, in hand-writing on a separate sheet, your written request to authorize access to information of your file to any person(s) you wish and e-mailing your request via PDF attachment to our primary service e-mail or by fax.On completion of service, a digital copy of your service documents and any related communication (e-mails) will be retained and securely stored in our electronic systems and/or database for the length of time as may be required by applicable laws or for the life of the company, whichever comes first. Copies of any requested information or documents related to your service request may be made in writing at any time and furnished upon request through digital transmission (e-mail). In the event hard copies are required, an additional service fee may be imposed for administrative processing and printing of any archived documents.Service Guarantee – Service on any entity or individual is NOT GUARANTEED. On commencement of your service, S&R Services, though its network of Independent Contractors of Registered Process Servers, will make all diligent efforts at delivering your legal documents to the intended individual or entity. However, in many instances, delivery of your legal documents may not be completed for any number of possible reasons which are detailed in the status reports provided throughout the period your service is active. This includes, but is not limited to, Bad Addresses, Closed or vacant properties and/or Businesses (i.e., no longer in business), Evasion of Services, Exhausted Service Attempts (Maximum Attempts have been made without successfully making contact with the individual, entity or agent for service), etc. On advisement of any concluded service where all attempts have been exhausted and service was not successful, it is the client’s responsibility to provide follow-up advisement or instructions on whether to proceed with another set or “round” of service attempts or to conclude the service request, close out the service and provide a final Due Diligence Report to be filed with the court. In the event another set, or “round” of service is requested, in writing, the client must understand and agree to any additional and/or applicable service fees regardless of the outcome in munication and Instructions – S&R Services welcomes any inquiries or requests for status by telephone communication during its normal hours of operation. However, because of the delicate nature of services S&R Services provides, it is strongly encouraged all clients to provide any follow-up service instructions, information, updates, changes or cancellations in writing via e-mail. S&R Services will not accept or be responsible for any service request information updates, instructions, changes or cancellations by verbal means (i.e., phone calls). Any such communication related to your service must always be in writing . S&R Services will provide, through its systems, continuous status reports via e-mail through to the conclusion of any current or active service request. In the event of an unsuccessful service or delivery of documents to the intended entity or individual where the client has been updated and advised as such through our system status report and there is no follow-up or response provided or communicated within a minimum of one week from the conclusion of an unsuccessful service, the client’s service request will be automatically concluded and closed out. Any pending original documents required as part of your service (“proof of service” or “due diligence”) will be completed and mailed out to the client.Errors and Omissions – S&R Services is not responsible for any errors or omissions of information as provided by the client. The client is fully responsible for providing accurate, current and reliable information as it relates to their service request. S&R Services will use and follow all available information provided by the client towards attempting and completing the requested service through all best efforts. Although S&R Services will examine the service address for accuracy and pricing factors utilizing public information sources (GOOGLE? or BING? Online Maps, for example), S&R Services DOES NOT fully rely in public sources of information and DOES NOT investigate, research or otherwise skip trace any entities or individuals for the general public nor will S&R Services be held responsible for the accuracy or inaccuracy of any information as provided by the client. In the event it is discovered the service information results in a Bad Address, additional service fees are applicable should the client proceed in providing an alternate service address to continue or resume with their current service request.Pre-Payment Requirement – Prior to commencement of any requested services, S&R Services requires pre-payment in full for all requested services by means of CASH, CHECK or CREDIT CARD without exception. By signing the credit card authorization section of the order form or credit card authorization form, the client agrees to all the terms and conditions of service as detailed therein and outlined underneath the signature line. At its sole discretion, S&R SERVICES will collect payment in the full balance for services and/or charge your credit card either on the date the service is executed or concluded. S&R SERVICES will provide all clients with a copy of their charge receipt(s).All Service Charges Are Final – Execution and/or commencement of your service request where all your documents have been furnished to an assigned Registered Process Server(s) constitutes the start of our services and will render all service fees valid and due. This includes, but is not limited to, any printing and/or copy fees, associated rush fees, rural/remote fees, filing fees, and associated administrative fees where applicable.Exceptions: (1) Request for cancellation must be received immediately and PRIOR to any services having been processed or executed and assigned to a Registered Process Server. In such an event where execution, commencement and assignment of your service request has not been started, no service fees will apply with exception to any applicable printing fees for document files in excess of 20 pages which is charged at S&R SERVICES’ current print fee rate. (2) A claim for refund can be made in writing to: orders@served-. All claims for a refund of charges will be thoroughly reviewed and examined by management and responded to within three business days from the time the claim is confirmed received regardless of the outcome. S&R SERVICES appreciates all its clients and the business it receives on a day to day basis and promises to provide a fair and balanced assessment of any refund claims it receives.Service Time Frames – S&R SERVICES offers three types of service time frames to fit either the client’s time constraints and/or urgency of service. (Please refer to the SERVICE RESTRICTIONS section for additional and important Service Time Frame information.)ROUTINE SERVICE (also referred to as “Standard” service.) All routine service requests, both commercial and residential, are received and processed in the order they are received. All routine service requests are processed within 24-hours from the time the request has been confirmed to the client as having been received. On processing of your service request and assigning the service to a Registered Process Server, the Process Server will have three business days to make the first of five total attempts within a 7-to-10-day period, including weekends when applicable. After the initial or first attempt is made, all subsequent attempts are made within 48-to-72 hours thereafter through the completion of the service or until all five attempts have been exhausted. Status reports are entered as they are received from the Process Server and submitted to the client via the e-mail address provided to S&R SERVICES.24-HOUR RUSH SERVICE – All 24-HOUR Rush service requests are processed and executed the same day they are received. The first or initial attempt is made within 24-hours from the time the service is executed with the subsequent attempts made once daily through the completion of service or until all five attempts have been exhausted. Status reports are entered as they are received from the Process Server and submitted to the client via the e-mail address provided to S&R SERVICES.DO TODAY SERVICE (also referred to as “Same Day” service.) All DO TODAY service requests are processed and executed immediately upon confirmation of receipt. The first or initial attempt is made on the same day the service is immediately assigned to the Process Server. Status reports are entered as they are received from the Process Server and submitted to the client via the e-mail address provided to S&R SERVICES.SERVICE RESTRICTIONS – All ROUTINE service requests received after 4PM on Friday’s will be processed the following business day.All 24-HOUR and DO TODAY serves not received before 3:00 PM (PST) are processed and executed the following business day and may be subject to availability of a Registered Process Server within the specified service area. Immediate notification or advisement will be immediately communicated in the event your 24-HOUR or DO TODAY service request cannot be executed in the manor requested.All commercial or business serves are attempted Monday through Friday between 8:00AM and 5:00PM (PST) unless the client advises otherwise in writing or Court Specific Times or Diligence is required.(continued)All residential serves are attempted seven days a week between 6:00AM and 9:59PM (PST) unless the client advises otherwise in writing or Court Specific Times or Diligence is required.Service of Process may not be performed on certain NATIONAL and/or FEDERAL Holidays. Furthermore, depending on the state and/or jurisdiction, service of process may also not be performed on SUNDAYS or RELIGIOUS holidays.S&R SERVICES will make all efforts in executing any “special” or “specific” service instructions as provided by the client in writing in keeping within legal and reasonable means. Under no circumstances will S&R SERVICES suggest, permit or cooperate with any deceptive practices in attempting to complete any service of process. This includes, but is not limited to, disguising the service of process as a “Delivery Service”. For example, a Process Server will not disguise himself as a delivery agent (FedEx, UPS, USPS, Amazon, etc.) in order to deceptively gain entry into any facility or property – commercial or residential – as this is both unethical and forbidden by law. Process Servers will also not misrepresent or use deception in communicating the service of process in order to accomplish delivery of any legal documents to its intended recipient(s).S&R SERVICES utilizes a network of REGISTERED and INDEPENDENT PROCESS SERVERS, which are not direct employees of S&R SERVICES. While an appointment serve can be executed for an applicable fee, S&R SERVICES cannot and does not oversee or control the Independent Process Servers’ overall schedule, route, or manor in which service is executed beyond informational or general instructions as well as court required diligence for proper service. If service specific instructions must be made, a service quote will be provided of all applicable fees necessary to execute any such instructions or requirements made by the client.By completing, signing and submitting your service request to S&R SERVICES, you agree to be bound by the Standard Terms of Service as outlined herein.FREQUENTLY ASKED QUESTIONS (FAQ)Q: Why does it take the process server three business days to make a first attempt on my routine service request?A: The network of process server utilized by S&R SERVICES are Independent Contractors, which means they independently work for many other similar companies within the industry. With a high volume of work assigned to any individual process server, they are provided with a three-day period within which to make their initial attempt to serve the assigned documents.Q: Why is it more expensive to serve FAMILY LAW and TEMPORARY RESTRAINING ORDERS (TRO)?A: Due to the volatile nature of the documents, these types of serves are regarded as HIGH RISK and can – at times – become difficult to execute.Q: Why are business serves less expensive than residential serves?A: Legal documents being delivered to commercial or business entities/agents are generally less complicated to deliver and can often be completed on the first attempt.Q: When can I expect status of my service request?A: For routine service, status can generally be expected by the fourth or fifth day from the day service is processed and assigned to the server. Servers generally submit status information the day after an attempt is made. This information is entered and submitted to the client via e-mail as it is received from the server. For 24-HOUR and DO TODAY serves, status is generally provided the following business day contingent from the time the service was received and assigned to the server.Q: It has been five days since my service was confirmed received, but I haven’t been e-mailed status. How do I get status for my service request?A: You can e-mail for status to: orders@served-, ensure that you included your full name and contact phone number as well as the name of the entity or individual being served. You may also call the corporate office direct at (650) 794-1923. Ensure that you have the necessary information ready when calling.Q: There’s a blank proof of service included with my documents. Do I need to include this as part of my service request?A: No. S&R Services will generate and provide you with a Proof of Service and/or Diligence upon completion of service.Q: How will my proof of service be provided to me?A: Unless requested in writing to e-mail a copy of your proof of service, the original will be mailed via US MAIL once it is signed by the assigned Process Service.Q: My service is complete. How long does it take to receive my signed proof of service?A: Once your proof of service is signed by the assigned server, it may take 5 to 7 days to receive via US MAIL.Q: I lost my proof of service; can I get another one?A: A copy of your signed proof of service is kept on-file and be furnished via e-mail. If another original is needed or required, it can be furnished for an additional service fee.Q: My service resulted in a bad address, what are my options now?A: There are many SKIPTRACE services available to the general public online to assist in locating individuals. S&R SERVICES does not provide SKIPTRACING for the general public, only Licensed Attorneys. (Be aware that many of these services may require substantial fees and may not guarantee accuracy. Always ensure a reputable and established service is utilized.)Q: Do you need my original documents for service?A: In most cases, original documents are not need and can be e-mailed. It is important for you to thoroughly read your document instructions for service of process to ensure the necessary requirements for service are adhered.Q: I need assistance filling out my documents accurately and I have questions about my case, can S&R SERVICES help?A: S&R SERVICES does not assist in filling out any legal forms or documents and will not provide any legal advice, feedback or instructions regarding your case.Q: What is the difference between Personal Service and Sub-Service? Which one do I need?A: Personal Service or Sub-Service is based on a few factors and may be contingent on the type of document being served and/or by court requirements. Refer to the instructional section of your documents to understand the requirements of the type of service needed.Q: My service requires multiple sets of documents to be served on more than one defendant. Is there a fee for this?A: S&R SERVICES does provide copy services for a nominal fee per page. A service and print fee quote can be provided by e-mailing: orders@served-.Q: Five attempts were made, and my service was not successful. What are my options now?A: Another round of attempts can be requested in-writing for an additional service fee. The service can also be closed out and an Affidavit of Reasonable Diligence can be provided to you for filing with the court.Q: A bad address was returned, but I know the address is accurate and correct. What are my options now?A: If the initial five attempts to serve have not been completed, the server will be dispatched to re-attempt service to the current address provided for service until the service is completed or the fifth attempt is made. (If additional, helpful information is available – including a photograph of the intended recipient – please provide this via e-mail with your request to continue with your service.)Q: The defendant I’m serving is extremely evasive and uncooperative. How can I get him/her served?A: S&R SERVICES cannot guarantee service on any individual or entity, especially where the named subject is evasive and uncooperative. A stakeout option is available and contingent on server availability. (Service fee for stakeout is applicable.)Have A Question About Our Services?Send your questions to: orders@served-S&R Services does not offer, suggest, imply or otherwise make available any legal advice at any time. A licensed legal professional should be consulted for any assistance needed beyond only serving an individual or entity with your legal documents. ................
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