NORTHERN ILLAWARRA FAMILY SUPPORT SERVICE INC - …



SUPPORTED ACCOMMODATION AND HOMELESSNESS SERVICES – SHOALHAVEN ILLAWARRA (SAHSSI) POSITION DESCRIPTIONPOSITION:Domestic Violence Case Manager - Illawarra REPORTS TO:The CEO - SAHSSIHOURS:(Full-time) 38 hours per week on rotating shifts (day, afternoon and night) CLASSIFICATION:Grade 4 CONDITIONS OF EMPLOYMENT:Terms and conditions of employment will be in accordance with the Social, Community Home and Disability Services Industry Award (Commonwealth)The Domestic Violence Case Manager will be required to work shift work; day, afternoon and stand up (night shift)The Domestic Violence Case Manager will be required to participate in the on call rosterThe Domestic Violence Case Manager will be required to work from other locations as requiredPOSITION CONTEXT:This position is funded by FACS to enhance existing Specialist Homelessness Services that provide a response for women with or without children who are homeless or at risk as a result of experiencing domestic and family violence.SAHSSI includes:central administration at Wollongong (current CBD location) with management, finance and administration, intake and referral through a central head office phone number and online referral, and specialist tenancy manager outreach support in Wollongong, accessible by public transport and delivering outreach support including tenancy management. Support for clients and referrals to and from partner agencies including internally managed supported accommodation, transition properties, partner properties including Housing NSW’s Temporary Accommodation (TA) service in the Illawarra and Shoalhavensupported accommodation to clients in three well established and smoothly run crisis facilities at Keiraville, Lake Illawarra and Nowrasingle strengthened Management Committee - members include senior staff from legal, real estate, youth, mental health, financial services and marketing sectors There are 31 members of paid staff (27 full time and 4 part time) employed by SAHSSI.These positions are located between the following sites;Swan Street, Wollongong – Head OfficeKeiraville RefugeWarilla RefugeNowra RefugeTemporary Accommodation – Illawarra Temporary Accommodation - NowraPURPOSE AND FUNCTION: To provide client-centred support, information and referral to the clients of our Illawarra/Shoalhaven Domestic Violence Enhancement ProgramTo undertake assessment and client-focused trauma-informed case management of all clients in temporary accommodation (TA), including dependent childrenTo provide support to women to gain approval for products offered by Housing NSW such as Start Safely Subsidy, Private Rental Brokerage, Tenancy Guarantee or urgent housing as well as other available options including our crisis/transitional propertiesThe provision of 24/7 intake and support to women and their children who are accommodated in TA either directly by SAHSSI or by Link2Home in other locationsProvide 24/7 outreach support to a woman who has experienced domestic/family violence in the home where the perpetrator has been removed. To transport clients to view and apply for private rentals and advise Housing NSW once the client has acquired a propertyCollaborate with other specialist homelessness services, mainstream service providers and housing providers and promote a no-wrong-door approach to service provision for clients across the District To positively engage in all aspects of team buildingTo provide service system developmentTo represent the Association positively within the local communityThis position requires a background in trauma informed assessment and support to women and children living with and/or escaping domestic violence and requires abilities in assessment and referral; client focused and trauma-informed case work; service networking; effective partnerships; openness to innovation and change; and managing a demanding workload.RESPONSIBLE AND ACCOUNTABLE TO:The Domestic Violence Case Manager, is employed by SAHSSI Management Committee and is responsible to the Management Committee through the CEO who provides day to day supervision, direction and support. MAIN DUTIES AND RESPONSIBILITIES:The Domestic Violence Case Manager will undertake the following duties:Client tasksProvide 24/7 supported accommodation and support for women and their children escaping domestic/family violenceProvide client centred and trauma-informed assessment and case planning to all clients and their children to: identify the client’s strengths, risks and needs; plan and co-ordinate a mix of services to meet the client’s needs; and monitor and evaluate the effectiveness of the services being delivered to the clientProvide activities to implement the case plans of individual clients, including: information and advice; support, advocacy and counseling; mediation including re-establishment of family links where appropriate; referrals to relevant agencies or specialist services; skills development to help clients achieve outcomes; and the use of brokerage to purchase goods and/or services, including accommodation, for clientsIntegrate the client into the community by providing assistance to access: employment; education and training; health services (including mental health); disability and rehabilitation services; children’s support services; income support and accommodationWorking collaboratively with the SAHSSI Crisis and Outreach Case Managers to ensure a positive transition for the clients from ‘temporary accommodation’ to crisis, transitional or other housing to ensure long term sustainable outcomesEnsure the handover of the ‘temporary accommodation clients’ to the Crisis or Outreach team is smooth and seamlessDevelop collaborative relationships with other services e.g. Social Housing providers, Real Estate Agents and other agencies to get results for clientsParticipate in community development strategies to address issues impacting on homeless peopleProvide mentoring and support to other agenciesPromote community awareness of homelessness as a result of domestic violence and resources to people at risk of homelessness in the wider communityEnsure that all requests by and requirements of clients are dealt with appropriately and in accordance with SAHSSI policies and procedures and relevant legislationAdministration TasksEnsure that the policies, procedures and philosophy of the Association are implemented and adhered toCollect and report data, and referral information as required by the supervisor.Undertake administrative tasks relating to the care of the clients, e.g. developing and maintaining case notes, correspondence in regard to the client’s welfare, correspondence with government and community organisations.Keep accurate documentation of staff time sheets and leaveProvide a monthly report to the supervisor giving details of current service delivery and client statisticsEngage in Quality Management System processes and procedures to ensure that SAHSSI meet the requirements of the NSW Homelessness Quality Assurance SystemCarry out any administration tasks needed for the effective maintenance of work within the serviceEnsure that filing systems are maintained and ensure the security of client filesService tasksUndertake supervision with the supervisor as requiredParticipate, where required in staff development, training, planning/quality management days, Management Committee meetings and team meetingsEnsure the temporary accommodation and its assets are maintained and report any faults or repairsEnsure rooms are cleaned when a room becomes vacant, this includes washing linen and ensuring the common areas are clean at all timesAs a member of the team be involved in any task which is required to successfully run services provided by the AssociationCarry out all duties in a pleasant, helpful manner and help the Association present itself to the Community in a positive and professional mannerAbide by all relevant policies and procedure of the organisation, including the WH&S PolicyComply with any statutory provisions under the (Children & Young People, Care & Protection Act 1998)Any other duties as directed by the CEO.PHYSICAL DEMANDS & WORK ENVIRONMENT The Domestic Violence Case Manager will generally work with clients in temporary accommodation provided by SAHSSI, other temporary accommodation sites and home visits where there has been a Domestic Violence incident and the perpetrator has been removed. They will transition clients to our crisis or transitional accommodation or other appropriate housing. The support will then be transferred to either the SAHSSI Crisis or Outreach Team. SELECTION CRITERIA:Essential:Tertiary qualifications in community welfare, social science or related field;Demonstrated experience working with women and children experiencing domestic/family violence;Strong communication and interpersonal skills especially in crisis situations;Demonstrated ability to case manage using an integrated, trauma-informed and strengths based approach and to achieve client outcomes;Demonstrated ability to work with individuals and/or families from diverse cultural and language backgrounds;Ability to work independently and in a team and effectively manage own workload;Report writing skills and computer literacy;Knowledge of community agencies and ability to liaise with other organisations;Willingness to complete the “Working With Children Check”;NSW driver’s license and sound driving record.Desirable:Prior experience working within the Homelessness (SHS) sector;Familiarity with family and community support services in the Illawarra/Shoalhaven; Holder of a current First Aid Certificate (or willing to obtain one).Prepared by:Approved by:Date:Supported Accommodation and Homelessness Services Shoalhaven Illawarra (SAHSSI)Organisational Chart8826534290CEOManager, Shoalhaven ServicesGeneral ManagerTeam Leader, OutreachShoalhaven Outreach Team(3 x ft)Shoalhaven Crisis Team(2 x ft)Shoalhaven 24/7 team(3 x ft)Keiraville Crisis(2 x ft)Warilla Crisis(3 x ft)Illawarra Outreach Team(2 ft * 4 pt)Illawarra Partners in Recovery Team (2 x ft)Admin Team:Accounts ManagerPersonal AssistantReceptionistTenancy ManagerManagement CommitteeIllawarra Intake Officer(1 x ft)Illawarra 24/7 team (3 x ft, 1 x pt)CEOManager, Shoalhaven ServicesGeneral ManagerTeam Leader, OutreachShoalhaven Outreach Team(3 x ft)Shoalhaven Crisis Team(2 x ft)Shoalhaven 24/7 team(3 x ft)Keiraville Crisis(2 x ft)Warilla Crisis(3 x ft)Illawarra Outreach Team(2 ft * 4 pt)Illawarra Partners in Recovery Team (2 x ft)Admin Team:Accounts ManagerPersonal AssistantReceptionistTenancy ManagerManagement CommitteeIllawarra Intake Officer(1 x ft)Illawarra 24/7 team (3 x ft, 1 x pt)4488815192087404698365246380004936490243205448881520713708803640620395 ................
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