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4295509000City of Port PhillipYouth Places FeasibilitySummary AND RECOMMENDATIONS Prepared by CoDesign StudioNovember 2018CONTENTS TOC \t "CD_Heading 2,2,CDS-HEADING 1,1" 1.Introduction PAGEREF _Toc529366908 \h 32.Our Methodology PAGEREF _Toc529366909 \h 43.Summary of Findings PAGEREF _Toc529366915 \h 54.Summary PAGEREF _Toc529366916 \h 28Appendix 1.1: CoDesign methodology29Appendix 2.1: Neighbourlytics35Appendix 2.2: Youth Forum44Appendix 2.3: Service Providers64Appendix 2.4: LGA Experts70introduction CoDesign Studio (CoDesign) have been engaged by City of Port Phillip to further investigate the feasibility of a dedicated youth space, including potential partnership arrangements with service providers. A significant amount of work has already been undertaken prior to CoDesign's engagement, including a Youth Places Feasibility Study prepared and presented to Council in July 2018. This Study represented the initial work informing a multi-year project to plan, design and construct a new dedicated youth facility in the City of Port Phillip (CoPP).Youth Places Feasibility Study identified some key actions to progress the project, including:Mapping of existing youth services and programs and identification of service and program gaps;Engagement and consultations with young people and their families, key service providers, schools and community organisations via online survey; Have Your Say online platform; and consultation workshops;Benchmarking of other Local Government Agencies (LGAs) youth facilities;Initial GIS mapping to inform the preliminary assessment and identification of possible locations and council-owned properties; andExploration of possible partnership and funding arrangements.CoDesign was engaged to undertake more in-depth consultations with key stakeholders to better understand:Appropriate service age cohorts for a youth facility;The unique needs and identified service gaps for these age cohorts;The suitability of different service models and governance structures; Key learnings regarding operational and governance arrangements; andFeedback on proposed preliminary design brief for a youth facility.025426600our methodologyCoDesign’s methodology has been designed around gaining a deeper understanding of the needs and aspirations of the target users of the facility; testing design principles; building relationships with potential service providers of the facility; and learning how other LGAs run their facilities.Our work targeted three key stakeholders groups based on the outcomes of the Youth Places Feasibility Report namely:Young people in the age group of 12 - 18 years old who lived or visited CoPP;Youth service providers; andExpert group made up of Youth Service Coordinators and Team Leaders from a range of local government areas (who had purpose-built and retrofitted youth facilities).To engage with these key stakeholders, three separate and interactive workshops were held during October 2018. The workshops were under taken over a 3-hour period and tailored to each group, with a specific theme and relevant questions. The following workshops were held:Youth forum – 1 October at the Betty Day Community Centre between 11am and 2pm. A total of 26 participants attended the day with 10 participants residing within the City of Port Phillip;Service Provider Workshop – 8 October at St Kilda Town Hall between 9am and 12pm. This session was attended by representative from the following service providers:Inner Melbourne VET ClusterYouth Engagement PartnershipInner Eastern Local Learning & Employment NetworkStar HealthSt Kilda PCYCSalvation Army Youth & Family ServicesPort Melbourne Neighbourhood CentreGasworks Arts ParkSchool Focused Youth ServiceExpert Workshop – 12 October at St Kilda Town Hall between 9am and 12pm. This session was attended by representative from the following LGAs:Maribyrnong City CouncilCity of CaseyBrimbank City CouncilMoreland City CouncilBayside City CouncilCity of DarebinIn each workshop, participants were asked to share ideas and discuss key themes specific to their area of expertise through engaging and interactive sessions. In addition to the workshops, CoDesign engaged Neighbourlytics to capture real-time insights into the unique social life of CoPP using social data. Neighbourlytics draws on publicly available social data including social media, public events, geotagging and consumer ratings to build a neighbourhood profile. The Neighbourlytics assessment resulted in a highly visual map of popular local hang-outs, venues and shops as well as a list of recent events within Port Phillip. A more detailed methodology for each workshop, including Neighbourlyitics work is contained in Appendix 1.Summary of FindingsThe summary of finding has been broken into 4 key categories, namely:Where young people like to go in CoPP;Design and layout of a youth facility;Service and program provision ; andGovernance. Data from each workshop have been analysed and collated under these categories to provide further insight into how an ideal facility would look, feel and function according to each of the key stakeholders – young people, service providers and LGA representatives. 3.1 where do young people like to Go? Neighbourlytics data was captured prior to the workshops to gain an understanding of where popular places are based on online presence. Due to privacy restrictions, we were unable to get age specific data, so places were filtered based on type of venue, age appropriateness, service price range. For example, fine dining restaurants, bars/clubs and professional services such as architects were filtered out as it is assumed young people would not be utilising these services. The data gathered provided us with a lens to understand how CoPP is used and where people go. The data captured by Neighbourlytics is included in Appendix 2.1. The four most relevant places were identified based on access, affordability and relevance. A summary of the information is as follows:31686507183755Most relevant Nature PlacesAlbert ParkRippon Lea House and GardenCatani GardensMiddle Park and BeachElwood Park Point OrmondElwood Beach PierBeach ParkElwood ForeshoreBrighton BeachMost relevant Nature PlacesAlbert ParkRippon Lea House and GardenCatani GardensMiddle Park and BeachElwood Park Point OrmondElwood Beach PierBeach ParkElwood ForeshoreBrighton Beach-106680132021Most relevant Arts and Culture PlacesPalais TheatreInfront ArtistsNational Theatre MelbourneEquitana AustraliaLife Long TouringThe Flying Saucers ClubJoey SNOWMemo Music HallJurassic CreaturesTheatres Works00Most relevant Arts and Culture PlacesPalais TheatreInfront ArtistsNational Theatre MelbourneEquitana AustraliaLife Long TouringThe Flying Saucers ClubJoey SNOWMemo Music HallJurassic CreaturesTheatres Works398131638241Most relevant Public PlacesPort Melbourne BeachPort MelbourneSt KildaSouth MelbourneAcland Street Village, St KildaFitzroy Street, St KildaVictoria Harbour ElwoodMost relevant Public PlacesPort Melbourne BeachPort MelbourneSt KildaSouth MelbourneAcland Street Village, St KildaFitzroy Street, St KildaVictoria Harbour Elwood2988310384Most relevant Transit PlacesBalaclava Railway StationPrahran Railway StationRipponlea Railway StationDomain InterchangeWindsor Railway StationSt Kilda Railway StationAlbert Park Railway StationPlatform 9 ? South Melbourne Railway StationMiddle Park Railway StationMost relevant Transit PlacesBalaclava Railway StationPrahran Railway StationRipponlea Railway StationDomain InterchangeWindsor Railway StationSt Kilda Railway StationAlbert Park Railway StationPlatform 9 ? South Melbourne Railway StationMiddle Park Railway Station4191025807500What does Port Phillip offer young people? The data from online promotion of events and local activities indicates the area has a lot of activity throughout the day, particularly on weekends. The notable venues and list of events by day however, suggest they are ticketed events in formal venues so may not be accessible to young people without parental supervision. The data collected through Neighbourlytics supports the Youth Feasibility Study findings which found there are limited spaces specifically for young people aged 12-18 that are free in the area 30632404254500-48261-25119800279653926574700integrating the dataThe Neighbourlytics data was tested against the user group of 26 young people aged 12 to 18 years who attended the Youth Forum using a “Map My Day” activity (see following section for more details). Cross analysing where young people liked to visit on an ideal day and why with the online data provided a good indication of relevant places to young people in Port Phillip. Places with access to green space or nature-related themes were reaffirmed by both sets of data as being relevant and appealing to young people. Public places with active shopping strips or recreational space identified in the Neighbourlytics data was also reinforced by the group from the Youth Forum. Limitations to be noted with the collection and analysis of this data include:Neighbourlytics data only provides data on those who actively use social media in a place-based context so may exclude groups disengaged with online mediaA large number of young people attending the Youth Forum identified they lived outside the area however attended school in the precinct, so time spent there would be limited to before/after school hours 3.2 DEsign and Layout of a Youth facilityExploring how a youth facility could look was a key focus of the engagement at the Youth Forum and with the LGA experts. The following analysis is based on data collected from these two engagement sessions and provides an overview of young people’s design and layout priorities, as well as feedback on the practicality and benefits of including certain features as recommended by the LGA experts.design priorities for young people We asked youth forum participants to select visual images and words to better understand how young people interpret the seven design principles identified in the Youth Places Feasibility Study:Make it fun and youth-friendlyMake it safeMake it engaging Make it accessible place for all young people Make it sustainableMake it welcomingMake it inclusive Discussions during the design principle activity highlighted the importance of providing a space that is both physically and socially inclusive and safe. The participants were particularly interested in creating an accessible space for culturally, sexually and gender diverse community and people with a disability. The following provides a summary of key messages derived from the activity under each principle – see Appendix 2.2.2 to view images selected by the participants for this activity. Responding to the design princples fun and youth friendlySafeengaging accessibleYoung people can change spacesFlexible and relevantGood IT availableStylish/interesting lookingInteractiveCaféCreativeInspirationalGamesStylishUrbanOld schoolInvolved in changing the spaceMake it flexible and changingSafety measures at entry pointEg. adult concierge/supervisor Accessible but secure Free to express yourselfFeels safe for culturally/sexuallyGender diverse personsGood lighting around buildingLevel of security – person at front foyerAcknowledging traditional ownersBrightNo bullyingEducation about aboriginal cultureAccessible foodOpportunities to meet new peopleThings you can’t do at homeUnplanned spaces/activities NooksTechnologyBig spaceNew/interesting thingsConnecting spacesFree/cheap foodUnplanned activities/gamesSpace to meet new peopleCafé/canteenClose to public transportGood signage/ visibilityWalkways and bikewaysBig open spacesWheelchair friendlyFree IT services e.g. chargers, wifiNeutralComfortableIT equipmentCharging outletsAffordableFree/cheap foodBig spacesSustainable welcominginclusiveGreen spacesRecycled goods usedUse of natural materialsRecycleClean/greenUse of plants/timberIndoor/outdoor spacesWater tanksCompost/recyclingSolar panels Bright and colourfulColourful lightingComfortableRelaxed Visual welcoming queues for diverse groups Colourful street artNeeds to be seen/foundInvitingOpenGender neutral toilets/facilitiesInclusive of other religions/culturesAcknowledging Indigenous land ownersWelcomingBig spacesNo smoking, drugs or alcoholFlexiblePlace for them – ‘ours’Easy accessWhat are young people looking for in a place?Two activities were conducted during the Youth Forum that helped identify what attracts young people to a place and what they are looking for in terms of design features and services in a facility: ‘Map My Day’ (see Appendix 2.2.1 for raw data) and ‘Invest an Idea’ (see Appendix 2.2.3 for raw data). Through these activities, we have identified the following priorities for facility design and layout:Design PrioritiesPreferred Featuresreasons to visit Large, multi-functional spacesIndoor/outdoor spaces that flowPrivate spaces for individual support and/or studyHang out spaces that feel safe and comfortableSpaces that support self-directed/non- programmed activitiesSpaces for creative activities – coding, arts, drawing, painting etcSustainable products – water tanks/solar panelsNatural materials – timberGood lines of sight – passive surveillanceFront foyerGender-neutral toiletsAcoustic spacePrivate study spaces/ booths/nooksIT equipment/free wifiRecreational equipment e.g. basketball courts/netball/soccerBeanbags/couches Outlets/charging portsGames roomSpaces/desks that people could bookResources – arts materials/study materialsPlaces to relaxNon-programmed activitiesAccess to green spaceFree or affordable/good foodEasily accessible / near public transportActivities and events Free wifi/internet access Particpants were asked to describe what their ideal day would look like at a youth facility:345268713714500-117372137145“When my friends are there with me and we just chill out: doing things we like. We might join some arts and crafts workshop and come home with the things we made or just have fun playing games with the equipment available. The point is that we walk out of the youth centre feeling lighter that we did before”00“When my friends are there with me and we just chill out: doing things we like. We might join some arts and crafts workshop and come home with the things we made or just have fun playing games with the equipment available. The point is that we walk out of the youth centre feeling lighter that we did before”-117373374975“Surrounded by good people, feeling included and becoming educated about a social topic through insightful conversation. Being introduced to an opportunity such as an employment opportunity or event or community around the area. The centre should be a resource.”00“Surrounded by good people, feeling included and becoming educated about a social topic through insightful conversation. Being introduced to an opportunity such as an employment opportunity or event or community around the area. The centre should be a resource.”-117372354359“Sitting on beanbags talking to friends / Sitting in a booth doing homework, using the free wifi and charging ports / Doing a graffiti mural and drawing on the free-draw wall / Playing sports / Meeting people and talking to like-minded people / Having independence / Attending information sessions about various topics and clubs (LGBTIQ+ club, reading club) / Relaxing / Reading.”00“Sitting on beanbags talking to friends / Sitting in a booth doing homework, using the free wifi and charging ports / Doing a graffiti mural and drawing on the free-draw wall / Playing sports / Meeting people and talking to like-minded people / Having independence / Attending information sessions about various topics and clubs (LGBTIQ+ club, reading club) / Relaxing / Reading.”3369945188846“Having a huge wall that anyone can draw on write thoughts on or just whatever! It could be like a huge mural that's inclusive of everyone! Just something independent but includes everyone at the same time! Also attending a LGBTIQ+ club to meet others.”00“Having a huge wall that anyone can draw on write thoughts on or just whatever! It could be like a huge mural that's inclusive of everyone! Just something independent but includes everyone at the same time! Also attending a LGBTIQ+ club to meet others.”An ideal day at a youth facility identified a number of important features which included:Catching up/connecting with new friends/socialisingStudyingRelaxingOpportunity to participate in different organised and self-directed activities – arts, music, sports, playing gamesFeeling included and part of a community Attending clubs/interest groupsAccessing resources – IT, Study, employment361408126987500LGA EXPERT recommendations and featuresThe experts were invited to share their insights on the design and delivery of youth services across a range of youth facility types including retrofit models and built-for-purpose designs. Drawing on their working knowledge, data was gathered on features that have enhanced and supported good service delivery and those that have prevented effective delivery. The features identified during this activity that support those that young people identified at the youth forum include: having a welcoming entry, outdoor/green space, private rooms and flexible spaces. The following outlines a summary of design features that were identified that worked well / didn’t work well: What WorkedWhat didn'tPerson to greet/ welcoming entry – preferably trained staff (if crisis service)Unwelcoming reception / not having administration worker to manage reception Purpose built facilityRetrofit of heritage listing buildingDedicated space for young people where they are not competing for access/space with other usersYouth services isolated at back of building= No natural surveillanceOutdoor space – good use of indoor/outdoor space to encourage flowNo outdoor space. Movement through building (safety of young people)Open planVery limited spacesPrivate space for 'counselling' / support Need sound proof for private conversations e.g. block out sounding wall Modular furniture e.g. flexible desksBudget ↓ therefore cutting of corners and designSpaces available at short notice and on-going for tenantsSpaces that were not co-designed with young peopleFob key access - different level access. Key allows set times to accessNot being near public transport or limited transport optionsSmall office spaces that could be used/booked for other servicesLack of sound proofing especially in counselling/private roomsMulti-purpose spaces – movable walls/ furnitureNot having onsite toiletsDesign that encouraged passive surveillanceThe LGA expert participants also provided more in-depth details about physical features within their facilities that have been beneficial to service delivery, these include:Physical layoutOutdoor spacesAmenitiesCladding (interior) - Soundproof / cork board / write-able Staff area - passive surveillance opportunitiesLine of sight throughoutSeparate entry for counselling rooms or other considerations like partitionsWaiting room for counsellingReception designed to match serviceSignageSurveillance of outdoor areasRetractable door (roller/ lift) - fresh airIn/outdoor spaces - fluidHalf courtMulti-purpose eventsStage (FReeZa) Wet roomsStorage If have tech equipment need people to maintainEvents - staff to set upIT budget to keep updatedKitchen - non-registered commercialMulti-purposes bench topsSeparate staff kitchenLaundry / showerDisable gas / electricityGender neutral toilets - single cubiclesLine of sight in kitchen / not lose sight of centreAccessFurniture/equipmentCommunal spaces All abilitiesFobs - times / swipe pass / areasCameras (money on site)DDA compliantLGBTIQ friendlyAutomatic doors a considerationMove-able reception moduleMulti-purpose equipmentPlayStation etcWifiDurable furniture Movable furniture / wallsHigh qualityAvoid prescribed game / play equipmentFlexible games equipment2870377490914“Make sure you have a realistic budget that has council commitment and location is important” 00“Make sure you have a realistic budget that has council commitment and location is important” -63500490855“Be really clear on the purpose and function of the space for the community”00“Be really clear on the purpose and function of the space for the community”what advice would you pass on to others? 2872740158750“Partnerships! ”00“Partnerships! ”-60960126926“Engage young people – especially those that are disengaged in the consultations re: design and functionality” 00“Engage young people – especially those that are disengaged in the consultations re: design and functionality” 3.3 service and program provision in a youth facilityEach workshop session looked at the potential programming of the youth facility through the lens of each different stakeholder. Firstly, the youth forum explored and recorded what services the young people wanted to see included in a youth facility. The list of services and activities that were identified were then provided to the Service Providers to prioritise the top 10 programs that they would propose for a new facility. In order to get feedback on the functionality of these service in a facility, the experts provided some advice on what had worked and not worked well in their experience. When considering expert advice, the data should be considered in the wider context of the facility. For a list of expert youth facility types see Appendix 2.4.1.young peopleIn the Youth Forum participants were asked what services they would like a new facility to offer. This activity further explored three key themes that were previously identified in the Youth Feasibility Study and got young people to prioritise what services they would like to see included. The services that were most prevalent across the 12-18 bracket were: health services, support services, and activity and recreational services. Within each of these three key service areas, we listed the top three identified service delivery types that fall within each category and asked participants to invest an idea in what sort of services they would like to see offered under each. The aim of this activity was to gain a better understanding of how young people want to be supported e.g. education/information, hands-on support, peer support models etc. The results indicated that mental health support was a primary concern for young people and preventative approaches such as education and access to information were recommended. The following table is a summary of the type of services/supports that were identified by young people across the three key service areas:health service themeSexual HealthAn enclosed phone booth with a counsellor from the centre on the other end to help you5 x Educating people on sexual health Parents to be involved so can have family trust in the servicesWorkshops and group therapy sessions3 x General medical advice e.g. GP comes in at certain times. Doctors that don’t assert power and pressure, young adultCondoms providedMental HealthBullying helpSocial worker10 x Counsellor* Is there someone to help people in need?* Maybe someone from Headspace? * Stress managementOutreach for anxiety and depressionOlder people who have been through the same issues talking/helping teens get through itAccessible for people with anxiety (non-intimidating)2 x Safe place to talk to someone who knows their stuffMentor system (people who have overcome etc)2 x Discussion groupsStress management workshopYarn safeA ‘chill out room’ with bean bags or sound proof walls for panic attacks2 x Working to remove stigma around mental health e.g. putting it in the openDiverse staff – minorities Health services info. and direction e.g. kid’s helplineYouth GP for people who don’t feel comfortableContacts with specific organisationsAwareness seminars or a place with booklets for places where you can get helpBooks and resources that can teach, inform e.g. booklets on health services like kid’s helpline, etc.Online forum where people can ask for help/adviceAnonymous question boxDrug and AlcoholCentres that love the people strugglingDrug and alcohol programsGiving opportunities and events that change direction of their lives3 Social workers / quit line to help people with addictionSupport groupAnonymous confessions6 x Drug and alcohol lessons, pamphlets – spread awareness of consequencesBan on drug and alcohol use in the entire areaKey findings Health Service themeSexual HealthMental HealthDrug and AlcoholThe majority of young people wanted education and support services on sexual health, followed by GP servicesThe majority of young people wanted individual support and counselling, remaining comments related to: a safe place to hang out / gatherhealth referrals / support / informationanonymous supportThe majority of young people wanted additional support for drug and alcohol related matters. The remaining comments related to:Drug and alcohol educationEnsuring that illegal substances are banned from the spacesupport services themesPeer to peer support was identified as a preference for the facility and a focus on practical opportunities to gain employment and learn skills. Notably study/quiet space has been identified as a need, which emphasised discussions during the session about public libraries not being considered a safe space to visit. A summary of the Support Service Theme is as follows:LGBTIQ support3x Meet LGBTIQ + inspiring people to inform others!5 x CounsellingContacting support servicesYarn safe2 x Safe conversation space – safe spaceLGBTQI + support and safe spacesSupport groupGender neutral toiletsPeople to talk to2 x Anonymous question and answerAnonymous confessionMentorsHomework/Study10x Tutors to help with homework questions. Free tutoring for disadvantaged3x Volunteers/older teens helping with homeworkCurriculum supportTutor promotion boardMentorsPeer mentors3x Library and computers and tables/quiet2x Booths (slightly more private)InternetQuiet space2x Should have resources like textbooks one might use at schoolStudy specific area3x Desks and private places people can book2x Technology – desktop, laptop, non-fictional books2x Free Wifi IT department2x Charing ports/outletsElectronics3x Study Club/groupEmployment4x Employers regularly come and go. Have local businesses promote themselves3x Job pin boardProvide opportunities for kids in canteen, libraries, babysitting, taking care of kids2x Workshops about getting jobs, life advice in generalPeople with knowledge in maths science etc.People coming in to talk and inform about their job experiences2x Business classes/money management2x Life skills2x Help with securing future careersMentorsHelp around the centre2x Employment within the place/volunteering to get a feel for itCareer counsellingJobs getting help for people’s first job/where to startKey findings Health Service themeLGBTIQHomework / StudyEmploymentAlmost half wanted group support and a safe space, closely followed by individual support and counselling. The remainder wanted anonymous supportThe majority of participants wanted tutoring with the remaining wanting:Private study spaceAccess to IT and IT equipmentStudy groups / homework supportAlmost half of the participants wanted employment opportunities, closely followed by participants wanting employment / life skills. The remainders wanted:Employment access supportVolunteer opportunitiesactivity themesA balance of individually led and programmed support, as well as open use space that feels safe and accessible was identified by young people. The following table identifies the priorities for activities: A Place to relax12x Beanbags and couches in a designated areaBlankets2x Book corner, to read, draw etc.Colour, draw, paints, read, etc.Meditation/mindfulness sessionMusic – variety, acoustic2x Study areasBooks (mini library)Study resources3x Free WifiOutlets/charging ports3D printing/CNC/laser cutting machinesBasketball/netball courtPlayroom: Slides, ball pit, random trampolines etc.Ball pitMovie viewings2x Board games2x Games room - board games, video games, table tennis etcArts / Creative WorkshopsKnittingTheatre and acting group with plays once/twice a yearMaking pompomsPeople get to chooseCreatively designed rooms3x Art centre – supply people with art equipment10x Lessons – like music, art, acting etc. one on one and group classes, textiles, drawing, painting. Embroidery and crotchet. Comic drawing2x Animation lessons/sessions3x Graffiti art and work with spray paintCoding and gaming sessionsVideo games (inspiration from ACMI) and educational games/board gamesSports / Outdoor Activity 9x Basketball/Netball courts, soccer, footy, volley ball, dodge ball, tennisPlayground3x Equipment, balls, racquets etc.Bike tracksAll sports but with skill levelsSports days? People come in just to play a certain sportSports lessons e.g. basketball, tennisMore sports clubsKid team competitions (athletics)A Place to RelaxArts / Creative WorkshopsSports / Outdoor ActivitiesAlmost half of the participants wanted a relaxing / chill space with the remainder wanting:Study spaceOutdoor space / gamesIT/internetThe majority of participants wanted a creative space, with the remainder wanting:Programmed lessons / workshopsVisual arts opportunitiesGaming / tech spacesOver half the participants wanted equipment / sport and recreation space with the remainder wanting organised space and activities Again, the balance of programmed and unprogrammed spaces was identified and in addition, young people wanted spaces to relax as well as spaces to be active. In terms of activity, young people want services which accommodate their creative and recreational pursuits. Service ProvidersOverall, service providers identified a need to ensure that a safe space for all young people was created. There was a strong focus on providing preventative, early intervention and response services for young people who identified as ‘at risk’. It was acknowledged by the group that it was difficult to provide a range of different services that meets the needs of all, and at every stage of their youth. For example – delivering a crisis service as well as providing a safe ‘hang out/recreational’ space was identified as challenging to manage in the one setting. In the service provider workshop the first activity looked at what services should be included. Participants were given the list of priority services that had been previously identified by young people. The group was asked to identify their top 10 services and programs that a new facility should run, the results area as follows: GROUP 11.Safe space2. Triage3. Hot desk4. Entry Point, case management team5. Events – Co-ordinated recreation – consistent go to person, life skills, AAs6. Middle years cohort7. Education8. Leadership mentoring9. EmploymentGROUP 21. Housing entry point2. Education early intervention3. Holistic health and wellbeing4. Hot desks (triage) for services5. Youth advisory committee (6. Mentoring/Programs 7. Aboriginal and Torres Strait Islander specific programs, CALD, LGBTQIGROUP 31. Hot desks2. Youth leadership3. Recreational programs4. Social enterprise – programs, workshops5. Study areas, quiet spaces / free wifi6. Info board and referral support7. Arts/Creative – events exhibitions8. Culturally and Linguistically Diverse – specific programs 9. Hang out space10. Life skillsGROUP 41. Safe spaces2. Hot desk3. Life skills4. Homework/Study, Free wifi / resources 5. Holistic health and well-being services 6. Arts/Creative - Resources and equipment7. Place to relax – Movies, games, table tennis, music, arts and craft8. Employment – workshops, information sessions 9. Communal spaces and private spacesWhat’s the one thing that a youth facility couldn’t go without173225128321000406401610360““A kitchen and food”Service Provider00““A kitchen and food”Service Provider4254586360““Supportive/trained”Service Provider00““Supportive/trained”Service Provider43180681355“Fun and engaging activities”Service Provider00“Fun and engaging activities”Service ProviderLGA Experts In the final session the LGA experts were asked what does and does not work in terms of the programming of their facility. The aim of this workshop was to look at what was identified by service providers and young people; and get advice regarding how these could be effectively delivered and governed. The below table identifies key programming considerations that did and did not work in a youth facility from the perspective of the LGA experts (See Appendix 2.4.2).Did work Didn't work Partnership Focus – there is a need for extra support from partners to meet demand, .i.e. 60/40% external to internal ratio is idealOver programming (results in competing with itself and drives young people out as they need a more flexible schedule)Sharing data across co-located service providers. For example: monthly catch up, working towards integrated data collection software model and identifying gapsNot having flexible programs (you must participate)Opportunities and activities that are specific to different age groups and specific to demographicNot having welcoming / invitations to entry centreCentralised referral formUse of building during "school hours"Opt in opt / out programsNo co-ordination between services to meet gap areas or emerging issuesOutreach team bringing people in assist in building trustNew orgs/ services require a bit of teething to get partnership working well.Youth directed programming and designLocation - accessible with feeder to services (e.g. school)Diversity of programs for young people disengaged from prevention through to early interventionLack of budgetAbility for young people to use space with limited supervision?Lack of flexibility to adapt and change to meet identified needs of young peopleAfter hours use (after hours during week and weekends)Bookable spacesUse of space in weekends for other groups such as community groups. Therefore, after hours use needs flexible security system?All three groups have continued to identify the importance of finding the balance between fun and engaging programmed activities that act as a soft entry into the facility, and more formal prevention, early intervention and support programs. LGA experts identified the challenges of providing a space that is age appropriate and responsive to the needs of such a diverse age group (8-25 years). For example: there are some safety concerns about having over eighteens using the space during the same time as younger under twelves. Some of the other key challenges identified were in establishing an effective partnership with other service providers that supports a coordinated approach. This will be discussed further in the next section. 3.4 GovernanceWorkshops with the Service Providers and LGA experts explored what service and governance models could work best given the types of services and programs that had been identified. SErvice ProvidersIn our service provider workshop, participants were asked to review their top 10 programming considerations and to identify the most effective service and governance model for a CoPP youth facility. . A list of potential service and governance models was provided to the group which had been previously identify and summarised in the Youth Places Feasibility Report, July 2018 (see Appendix 2.3.2). For reporting purposes, we asked them to identify the top 3 features of their identified service and governance model The service and governance models that were identified are listed in Appendix 2.3.2.Service ModelGovenanceTop 3 FeaturesIntegrated (triage entry model)Council coordinated with committee of management consisting of service providers and young people.1. Safe space2. Triage3. Hot deskIntegrated (youth hub)Council funded and oversees operations (i.e. running of space/OH&S) with advisory committee comprising service providers and advisory group of young people1. Housing entry point2. Education early intervention3. Holistic health and wellbeingIntegrated model (two possible locations were identified- Fisherman’s Bend/St Kilda)Governed by a board with a committee of young people. Partnership model – each service to commit funding. Not solely funded by Council (similar to CTC model)1. Hot desks2. Youth leadership3. Recreational programsCoordinated with drop in and satellite servicesCouncil coordinated (i.e. Council responsible for facility and coordinating services but run by committee of management with youth advisory group as a sub-committee1. Safe spaces2. Hot desk3. Life skillsThrough the above activity, we refined the approach to two different service and governance models:An integrated service model with Council governance; andA Coordinated service model with Council Co-ordinated governance with community and youth advisoryThe next activity sought to further analyse the potential opportunities and constraints of each model drawing on the insight of service providers and their shared experience working with these two approaches. For this, a SWOT (strengths, weakness, opportunities, threats) analysis was undertaken by the group. The findings are set out in the following table:Service Model: Co-ordinated servicesGovernancE: Council co-ordinated with community and youth advisory Age: 8- 18 or 8 -25 yearsStrengthsWeaknessOpportunitiesThreatsCouncil not providing services, just pathways / information to accessAccess point / soft entryHaving siblings’ access same spaceAccess to Council resources e.g. busHot desks, space for outreach and space for confidential conversationsCatering to different development needs/levelsManaging space considering different development needs/levelsFundingSafety – after hours, managing age groupsUnderstanding/capturing needs of communityOther spaces accessed /utilisedDifferent programs for different age groupsFunding of serviceServices not taking up / committing to the spaceService Model: Integrated Service HubGovernancE: Council responsible for physical space; and service providers co-fund operationsAge: 8-25 yearsStrengthsWeaknessOpportunitiesThreatsTrue community of practicesFlexible enough to be responsive / agile Responding to community needsUnderstanding the modelWho’s accountable?Ongoing funds / moneyA way to approach a contemporary way of workingYouth involvementComprehensive evaluations and researchCollaborative impactUsing shared management initiatives Who is the bossRequires big commitment from heads of organisationsFinding untied fundingGovernment couldn’t get their heads around a new way of workingLGA Experts The two preferred service and governance models, that was identified by the service providers, was provided to the LGA expert group, who were asked to provide comments on the models and identify what they saw as the opportunities and constraints of each option. Key recommendations included having council-controlled facility management to create a legal safeguard with advisory/reference committees as service provider/community involvement. Documented and monitored partnership agreements that accurately reflected the services being delivered and able to respond to changing needs was a strong recommended by the LGA expert group. Service Model: Co-ordinated services GovernancE: Council Co-ordinated with Council Co-ordinated governance with community and youth advisoryAge: 8- 18 or 8 -25 yearsStrengthsWeaknessOpportunitiesThreatsCouncil legally responsible, therefore needs to make decisions (also a weakness)Age range can be flexible depending on who is using spaceMiddle years (8-12) inclusion in a youth facility Different ages available at different timesYouth advisory / reference group mainly useful for initial establishment, could be responsible of existing groups (YAC)Set age times for drop-ins didn't work particularly well as people didn’t show upCommittee of management can slow down decision making due to not having consensusCommittee can restrict your businessCouncil legally responsible, therefore needs to call the shots (also a strength)Committee fell apart due to change of membership (ie decision-makers became workers – then unable to make decisions) Child-safe practices a consideration with programming (ie 8 years old mixing with 18 years old)8-25 is challengingAre youth workers trained to work with middle years?General drop-in / meeting place times will be challenging with age spreadCouncil needs to primary lead to maintain legal oversight (also a threat)2x Keep separate - Governance group working on the organisation / Advisory working in the businessRecommend a reference groupMOUs for partnerships, advisory group / reference group with clear TORUse licence agreements and clear legal parameters. Clear MOU's and monitor if partner roles are changing i.e. review period with MOU. Set KPI's, e.g. % of referrals are pitched up by partnersFlexible space for different cohortsConsider having a 'short term' project/ contract around design (present reprehensive samples, have reps from Youth Advisory Committee's or subcommittee drawing on other groups eg. schoolsCouncil needs to be primary lead to maintain legal imperative (also an opportunity)Expectation management - committee needs to have clear responsibilities / understanding of power/ authorityIf 8-18, make sure some allowance for 18-25 (child safety considerations for 18+)Age range can be broadened in same space - comes down to programmingBe aware of the "golden unobtainable" level of youth participation (keep with their capacity)Service Model: Integrated Services GovernancE: Council property manager, heads of all service provide wages and programsAge: 8 -25 yearsStrengthsWeaknessOpportunitiesThreatsClear communicationClear roles / responsibilities (also a threat)Who's responsibility to govern/ drive model -service dependantLot of energy + effortWhat are middle years? Casey = 10-14Transient youth population and multiple services already availableDon't reproduce services already out thereRemoval of silo'sReferralsWhat's the motivation for delivery of facility - that will lead to particular modelGuidelines for hireCouncil as driver using an EOI processive for services to be delivered. (ie- Casey, seven pillars of service delivery which is aligned to Council strategy)Organic process to integration, develop in stagesCapacity to be responsiveEarly intervention Investigation + thinking of database system that align with systems being used.Funded externally close to modelCouncil manages spaceHire provisionsHire should align or cross/ not misalignLonger term lease but must be aligned. Lease + contract regarding service provisionClear roles / responsibilities (also a strength)Getting combined with broader strategies – be carefulAt Casey integrated means child /family / youth (cradle to ground), so approach with care given this is youth only spaceChildren / safety standards 17 years old mixing with 8 years oldIn the final workshop participants from the LGA group were asked what does and does not work in terms of the governance of their facility (see Appendix 2.4.2 for full list). The table below identifies key factors in relation to the governance of a facility that did and did not work:Did work Didn't work Council funded & operatedHire fees, for revenue raisingCouncil facility and dedicated budgetNot having a clear model of how services are working together.Services have own funding as related to delivering services (not council reliant)Services often work in silo'sPeppercorn lease agreement. No hidden fees - EOI process High expectation of revenue raising for hire fees - idea of performance to use by the young people and need to raise fundsYouth services events get priority of hire facility e.g. regular users agree that young services get priority, overall service hires get priority if for young peopleNo budget to retrofit, no maintenance schedule, no IT assistance for facility that has a lot of equipment (updating of equipment)Hire facility managementData collection for the facilityNo process as a collectiveManagement group - not effective or driven to meet 'broader' aims of facilityHiring of facility (who and when) when it does not fit with ethos/ values of centreSummaryAcross all three sessions there were some consistent themes:Safety - as both a physical concept with clear sightlines and passive surveillance, adequate supervision and monitored entry points, as well as emotionally safe spaces that felt inclusive of diverse groups Welcoming – a new facility should be welcoming with someone to greet people, bright and colourful appearance and easy access into the facility A balance of programmed activities and non-programmed space to provide a range of opportunities for young people to interact with each other, a soft entry for service providers to engage, as well as engage in planned recreational and/or support servicesPrevention and early intervention – early intervention, through educational workshops/flyers or support staff was identified by all groups as importantFlexible / multi-purpose spaces – private / open spaces and inside / outside spaces that could be used for a variety of different uses was highly valued by all groups (See Appendix 2.4.4 for full list of design recommendations) Having access to good amenities including a commercial standard kitchen, IT equipment and non-programmed recreational activities is an effective way of engaging and attracting young people to the spaceHaving both indoor and outdoor space creates an attractive space for young people Involve young people in the planning and programming of the facility, but make sure roles are clear and can be short-term involvement or long-term commitmentsIntegrated service models provide an ideal approach however require longer term planning to develop systems that support cross-collaborative approach. Current models trailing this have been taking an iterative approach to implementing the model over time. Council managed facility with a coordinated service delivery was the most realistic approach given the funding agreements and service provider requirements, however if not managed and monitored effectively early on can result in siloed service delivery and unclear service priorities for the community Having a shared governance model with decision making power over the facility can delay decision making processes and make legal responsibilities unclear, experts have recommended having an ‘advisory committee’ with partners to ensure issues/opportunities are identified by service providers Providing spaces/offices for hire is effective as a revenue raiser, however requires clear parameters around use so it does not dilute the space as a youth focused facility ................
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