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JOB DESCRIPTIONJOB TITLE:International Student Support and Accommodation OfficerJOB PURPOSE:To provide quality student welfare support services and accommodation placement services to international students. To provide the delivery of events and orientation for international students. NATURE OF POSITION:Full-time, 37.5 hours per week APPOINTMENT SALARYRANGE:$47,000 - $58,000 gross fulltime per annum, but may negotiate commensurate with skills and experienceCONDITIONS OF SERVICE:EIT Allied Staff Individual Employment Agreement or EIT Allied Staff Collective Employment AgreementLOCATION:Hawkes Bay CampusRESPONSIBLE TO:International Senior Administrator, Business Operations ManagementKEY FUNCTIONALEIT International StudentsRELATIONSHIPS:Senior Administrator International Business Operations Hawke’s BayLearning AdvisorsHawkes Bay Registry staffHawkes Bay Administration staffHawkes Bay Academic staffAuckland StaffYounited Students AssociationInternational Student Support and Accommodation Officer AucklandInternational Marketing ManagersRelevant Hawkes Bay and national external organisations and agencies related to international student welfare and accommodationACHIEVEMENT AREAS:Provision of International Student Support on the EIT Hawkes Bay and Auckland CampusProvision of International Student Support for EIT students studying online offshoreInternational Student Attendance and ProceduresStudent Support Communications DeliveryDevelop and Manage Peer Mentor ProgrammeMaintain and upgrade software systems used to support studentsManagement of multiple social events for international students including Orientations and annual International DinnerProvision of accommodation services for International StudentsManagement of communication plan with incoming international studentsDevelopment of information and content for international students as part of their student journeyNote: This position is part of the International Centre Team based on the EIT Hawkes Bay Campus who are dedicated to optimizing the student experience. KEY TASKS:INTERNATIONAL STUDENT SUPPORTFollow the EIT international strategy, systems and processes to ensure that international students receive effective and timely advice and pastoral care, in accordance with EIT policies and external regulationsFollowing an assessment of individual student needs, provide and coordinate support and/or advocacy to individual International students to improve welfare, academic and experiential outcomes.Propose and action projects to improve the support systems offered so that EIT remains at the forefront of international student support.Continually monitor and review the systems and identify and implement changes as necessary in relation to poor academic performance and non-attendance procedures to enable timely student support.Act as the (24/7) emergency contact for international students.Design and promote international student events on and off campus to support social integration of international studentsImplement the pre-arrival communication plan for incoming international students and utilise social media to connect with new and existing studentsRecruit and train Peer Mentors (existing international students) to provide assistance with new students and eventsContinually review the services and advice provided to students and identify opportunities for improvement in collaboration with other team membersManage the creation, distribution, and analysis of surveys to collect student feedbackWhen required, arrange and attend academic misconduct meetings with studentsDevelop Study Support Plans for ‘At Risk Students’ with Programme Co-ordinators and Learning AdvisorsProvide reports on student support matters to the International Student Support Team Leader.Work with colleagues in managing critical incidents following EIT policies and procedures.Provide language support services as required for international students.Record all student support activity in EIT’s student support management system and inform relevant stakeholders of any issuesDesign, plan and run the International Orientations for all new international studentsManage the warning procedures for international students in relation to e.g. poor academic performance, non-attendanceAdvise line manager of any issues that either affect the provision of international student support and/or that may have implications for EITAct as the full-time (24/7) emergency contact for international students and external stakeholders Support colleagues in managing critical incidents following EIT policies and procedures.Develop and maintain close working relationships with relevant community services and external organisations to ensure international students’ religious, cultural, health, safety, welfare and other needs are met in an appropriate and sensitive manner.ATTENDANCE MONITORINGMonitor international student attendance on a weekly and monthly basis.Monitor recording of attendance by lecturers and follow up if necessary.Follow and action the EIT non-attendance procedure with international students and liaise with relevant stakeholders.Provide weekly summary of attendance issues to International Student Support Team Leader.Provide training and support to Academic staff to set up and record student attendance.ACCOMMODATIONProcess applications for accommodation in Hawkes Bay: enquiries handling, placement in accommodation and provision of information for students.Administer financial procedures related to accommodation and airport transfer services in accordance with EIT policy and proceduresLiaise with contracted accommodation providersRespond to and manage the outcomes of enrolled students’ questions and issues related to accommodationMaintain an understanding of EIT’s obligations under the Code of Practice in relation to accommodation provisionSource additional accommodation providers and manage contracts and follow upsKeep all administration systems up to date in relation to accommodation placementCOMMUNICATIONSAssist in updating the EIT Hawkes Bay student support Facebook profile and EIT Hawkes Bay Student Facebook group as requested.Action the pre-departure communications plan including the EIT Hawkes Bay campus specific international student support information and record all contact with students in accordance with EIT policies and procedures.AdministrationAct as the point of contact for supporting students when navigating EIT’s policies and processes.Administer the International Student Support budget in conjunction with line managerResponsible for ensuring all published materials pertaining to student support and accommodation are current and available when necessary. Identify and contribute student success stories to International Marketing Managers and International Marketing Communications AdvisorEIT International GeneralMaintain an understanding and ensure compliancy across all work areas of the Code of Practice for the Pastoral Care of International Students Present information to EIT faculty and staff to share insights into the international student experienceDevelop and maintain collaborative, constructive and functional relationships with faculty and other departments across EIT.PERSON SPECIFICATIONKnowledge, Experience and SkillsDemonstrated ability to work in a multi-cultural setting and sensitivity to the needs of international students - essentialExcellent cross-cultural communication and interpersonal skills with an ability to quickly establish rapport and credibility - essentialExperience and knowledge of the Code of Practice for the Pastoral Care of International Students – essentialSkills to enable recognition and response to students experiencing Mental Health challenges - essentialSuicide Prevention Skills - essentialProven event or project management experience Proven administrative abilityAbility to or experience in developing and providing support strategy and processes to international studentsKnowledge of support services available for international studentsKnowledge of the legal frameworks in which to handle personal and confidential puter literate to an advanced level in Microsoft Office Suite and design softwareCompetent in the use of learning management systems, databases, and servicesProven ability to plan and meet deadlinesAbility to independently plan and organise workload, budget, and resource allocationExcellent organisational and administrative skillsPersonal AttributesWarm and approachable demeanour - essentialMotivated, proactive and always willing to pitch in - essentialProblem-solver always looking at ways to move forward to achieve the best outcome - essentialTeam player with the ability to work independently and provide collaborative support - essentialSensitivity to and respect for cultural differences, especially in an educational contextProficient in English and a second languageThe ability to develop and maintain strong and effective working relationships with a diverse range of peopleAn accountable service-oriented approach to processes and student support delivery High degree of professional judgment and integrityThe ability to prioritise appropriatelyAbility to assess international student learning support needs in a culturally and linguistically sensitive mannerA systematic approach to tasks and attention to detail within set time framesThe ability to accept and respond positively to changeQualificationPostgraduate qualification or Bachelor’s degree from a NZ tertiary education institution - essential ................
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