Key Contacts - American Amicable Group

KEY CONTACTS

American-Amicable Life Insurance Company of Texas.................................................................... IA American Life Insurance Company....................................................................................................iaamerican- Occidental Life Insurance Company of North Carolina.............................................................................. Pioneer American Insurance Company.................................................................................................. Pioneer Security Life Insurance Company.............................................................................................

LIVE

CHAT

LIVE CHAT is available to address your support inquiries and is the quickest way to reach a customer service representative. To access Live Chat, log into the Marketing Sales page on the Company websites and click on Live Chat.

LIVE CHAT is available Monday - Friday 8:00 a.m. - 4:45 p.m, Central Time (excluding holidays).

You can also reach us using the following automated numerical prompts after dialing (800) 736-7311. Phone support is available Monday - Friday 8:00 a.m. - 4:00 p.m, Central Time (excluding holidays).

The following is a list of prompts that can be pressed to reach the various departments:

DEPARTMENT:

Agent Contracting Client Experience/Reinstatements Commissions

PROMPTS:

1, 1, 3 1, 1, 7 1, 1, 4

DEPARTMENT:

New Business Agent Support Supplies Risk Assessment

E-Application New Application Submission (Paper) New Agent Contract Submission

Website: mobile Website: appdrop Website: contractdrop

PROMPTS:

1, 1, 1 1, 1, 6 Live Chat Only

Fax: (254) 297-2100 Fax: (254) 297-2110

SERVICE HOURS

LIVE CHAT 8:00 a.m - 4:45 p.m. Monday - Friday

Central Time (excluding holidays).

PHONE HOURS 8:00 a.m - 4:00 p.m. Monday - Friday

Central Time (excluding holidays).

MAILING ADDRESS

P.O. Box 2549 Waco, Texas 76702-2549

MAIN COMPANY PHONE NUMBER

(800) 736-7311

DEPARTMENTAL LISTING

EXT.

EXECUTIVE

Joe Dunlap

President

jdunlap@

3525

MARKETING SALES

Darren Sliva

Sr. Vice-President

dsliva@

3466

Rick Weaver

Vice-President

rweaver@

3305

Darren Hancock

Vice-President

dhancock@

3203

Mark Psencik

Vice-President

mpsencik@

3415

Jay Csipkes

Vice-President

jcsipkes@

3417

Pete Mejia

Assistant Vice-President

pmejia@

3416

FAX NUMBER (254) 297-2710 (254) 297-2130

(254) 297-2140 (254) 297-2141 (254) 297-2143 (254) 297-2142 (254) 297-2145 (254) 297-2146

MARKETING OPERATIONS (CONTRACTING & COMMISSIONS)

Julio Ortega

Vice-President

jortega@

3263

Brady Kaufmann

Manager

bkaufmann@

3342

AGENT CONTRACTING

Sue Prugh

Supervisor

Erica Johnson

Senior Contracting Specialist

Dena Hegefeld

Agent Contracting Specialist

Karen Claridy

Agent Contracting Specialist

contracting@

sprugh@

3252

ejohnson@

3569

dhegefeld@

3549

kclaridy@

3812

COMMISSIONS

Michelle Seljos

Supervisor

Valerie Burrow

Debt Collection Specialist

commissions@

mseljos@

3307

vburrow@

3303

(254) 297-2110 (254) 297-2148 (254) 297-2126

(254) 297-2126

NEW BUSINESS OPERATIONS

Tina Holcomb

Sr. Vice-President

tholcomb@

3871

NEW BUSINESS AGENT SUPPORT

Kayelee Watson

Supervisor

Gail Thompson

Lead Marketing Assistant

Katy Hooper

Senior CSR

Heather Strange

Senior CSR

Ashley Steele

Senior CSR

Kristy Davis

Senior CSR

kwatson@ gthompson@ khooper@ hstrange@ asteele@ kdavis@

3261 3448 3423 3262 3505 3451

(254) 297-2147

POLICY ISSUE Donna Nelson

Manager

policyissue@

dnelson@

3387

(254) 297-2101

UNDERWRITING

Katy Shaw

Manager

Risk Assessments

Underwriting

underwriting@

(254) 297-2102

kshaw@

3470

riskassess@

EMAIL OR LIVE CHAT ONLY

IN-FORCE OPERATIONS

Leah Frerichs

Vice-President

lfrerichs@

3529

CLAIMS

Karen Fulp

Manager

Dennis Fones

Supervisor

Shiniqua Sterling

Supervisor

claims@

kfulp@

3533

dfones@

3518

ssterling@

3538

CLIENT EXPERIENCE

Melissa Clendenin

Director

Christina Alexander

Supervisor

Mendee Moore

Supervisor

Anselmo Mondragon

Spanish CSR

cx@

mclendenin@

3242

calexander@

3457

mmoore@

3528

amondragon@

3260

PREMIUM ACCOUNTING

Jimmy Weatherby

Manager

Tina Kolar

Direct Deposit Allotment

premiumaccounting@

jweatherby@

3394

tkolar@

3551

(254) 297-2756 (254) 297-2133

(254) 297-2756 (254) 297-2166 (254) 297-2756 (254) 297-2756

(254) 297-2105 (254) 297-2131

(254)297-2169 (254)297-2164

(254) 297-2167

GENERAL SERVICES / SUPPLY

Bill Auldridge

Manager

bauldridge@

3315

Stacie Mizera

Purchasing/Supply Coordinator supplies@

3366

(254) 297-2155 (254) 297-2156 (254) 297-2155

IT DEPARTMENT PC Technical Helpdesk

helpdesk@

2808

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