Canton
VINCENT HOOD
hood@canton.edu ( (555) 555-5555
QUALIFICATIONS SUMMARY
Three years’ experience supervising and training technical crews. Keen problem solving, decision-making, and quality assurance skills. Personable and likes to work as a part of a team. Experience with web content development and skilled in a variety of programming languages.
EDUCATION
B.Tech., Information Technology May 2015
SUNY Canton, Canton, NY
GPA: 3.8
A.A.S., Computer Information Systems May 2013
SUNY Canton, Canton, NY
GPA: 3.64
COMPUTER & TECHNICAL SKILLS
|Windows 7 & 8 |Microsoft Office for PC |Android OS |
|Mac OS |Microsoft Office for Mac |IOS |
|HTML5 |C++ |Java |
EXPERIENCE
Technician January 2012 – May 2015
Information Services, Rocky Mountain, NY
• Train and supervise student staff of 6 technicians
• Assist faculty, staff, and students over the phone with computer related issues
• Installed up to 150 new PCs in classroom labs
Customer Service Representative Summers 2012 – 2014
Technical Support, Rocky Mountain, NY
• Accounted for ordering and inventory
• Provided technical support for the computer/cash register
• Fielded technical support inquiries from customers
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