CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e

Make direct eye contact (no staring), smile and say, “Mrs. Minga, I'm terribly sorry about your carpet. I know that must be very frustrating. If you'll allow me to, I'll arrange to have your dining room carpet cleaned, and for your inconvenience, while they're at it, we'll have them clean all the carpets in your house at no cost to you. ................
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