PDF Activity 2.2.2 Describe Customer Service
[Pages:1]What words describe good or poor customer service? Listed below is a group of words. Divide these into two groups ? those words that can be used to describe poor
customer service and those that can be used to describe good customer service.
Thoughtful Ineffective Interested
Informative
Friendly
Hostile
Discreet Patronising
Kind
Helpful
Tactful
Considerate Attentive Courteous
Positive
Concerned Confident Hesitant Indifferent Tactless
Good Customer service
Poor Customer Service
BTEC First Retail: Activity 2.2.2
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