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Reading ArticlesRead article A.Article A - Don't set up a meeting if it is something that you can deal with informally. Listen to all sides first- separately, so you can understand each person's views and feelings. Then set up a meeting. Don't jump to any conclusions before you go in.- Too often, people think about what they want done to the other person. Instead, you need to get people to think about what they need from the other person and what they can offer the other person to help move things forward.- When you handle conflict, don't think of it as fighting a battle, but as a service, you can offer your employees. Make sure you are consistent in how you handle conflict across the organisation.- Try not to talk down to people. Sometimes, managers start treating people like naughty school kids, but that doesn't work.- You need to check what is motivating people. Sometimes an issue just begins to appear, but it's got deeper roots.Read article B. Article B- Explore what is happening like someone who really wants to move things forward, not like an investigator. Go in, ask some questions, find out what's happening, if possible, from both sides of the argument. Win people's trust early on.- Treat people with respect. The best way to do that is to listen to what they're saying and to try to get in their shoes.- Try to find a win-win scenario. You want both people to go away happy and for it to be good for the organisation. There must be no favouritism.- What you really want people to tell you is three things: what's happening, their perception of what's going wrong, and what can be changed.- Managers shouldn't jump to conclusions. Sometimes a person will come to see them to say they have an issue with someone and they decide what they are going to do without checking with the other person, There are two sides to every story.Reading Worksheet (TAKE PICTURE AND SEND TO PHILL)A. Match the words from Article A (1-4) to their meanings after you read the article.PhraseMeaningAnswer1. to jump to conclusions a. not to change your attitude or behaviord2. to move things forwardb. to make someone feel unimportantc3. to be consistentc. to make a situation bettera4. to talk down to somebodyd. to make a decision too quicklybB. Write an example sentence using these phrases from Article B.1b. EXAMPLE to move things forwardThe two people who are arguing should meet with a mediator to move things forward.2b. to get in somebody’s shoes: The politician from the big city tried to get in the shoes of other people in his province by staying in a countryside village for one week. 3c. favouritism The unfair teacher showed favouritism to students who shared their snacks with him.4d. to jump to conclusionsIt is not smart to jump to conclusions about a topic if you don’t know the source of the information. FeedbackWhen using ‘get in somebody’s shoes,’ change the word ‘somebody’ to the person or people whose shoes you are getting into. ‘Getting in somebody’s shoes’ must be done by doing something, not just by listening or thinking about something. ‘jump to conclusions’ is always negative. It is always a bad thing. i.e. ‘He jumped to conclusions that his favorite teams were going to win’ is INCORRECT‘favouritism’ is the correct spelling in England. ‘favoritism’ is the correct spelling in the USA. favoritism is a noun. (-ism = 主义)Parents should not favoritism favor one child over another. People show favoritism. Things or situations cannot show favoritism. i.e. The environment is favorable favoritism for the plant to grow.GRAMMAR WORKSHEET (TAKE PICTURE AND SEND TO PHILL)A. Correct the grammatical mistakes in these sentences. 1. If you give gave us a 10 percent discount, we would place our order today. OR If you give us a 10 percent discount, we would will place our order today.2. If I would not have had more money, I would go on a cruise. 3. If I will go to London next week, I will visit their sales office. 4. If I would worked from home, I would have more time with my children OR If I would work from home, I’ll would have more time with my children. B. Combine the phrases from columns A and B to make conditional sentences. More than one answer may be possible in each case. 1. pay in eurosa. pay you a higher commission2. order todayb. offer you a special discount3.finish everything tonightc. reduce the price4.deliver by the end of the monthd. give you a signing-on bonus5.give us a one-year guaranteee. pay all the transport costs6. exceed the sales targetf. give you a 5 percent discount7. pay all the advertising costsg. deliver within 7 days8. sign the contract nowh. give you the day off tomorrow1. If they pay in euros, we’ll deliver within seven days. (b, c, e, f, g)2. If you order today, the company will give you a 5 percent discount. (b, c, e, f, g)3. If you finish everything tonight, the boss will give you the day off tomorrow.4. If the inconsistent company delivered by the end of the month, we’d pay all the transport costs. 5. If you give us a one-year guarantee, we will reduce the price. 6. If you exceed the sales target, the company will pay you a higher commission. 7. If I paid all the advertising costs, they’d reduce the price. 8. If you sign the contract now, the firm will give you a signing-on bonus. FeedbackThere are many possible answers for exercise B. Pay attention to pronouns. ‘If you sign, the firm will give me a signing-on bonus’ is incorrect. Think about the speaker of the phrase and the person listeningi.e. #3 is an employer→employee, #2 seller → buyer‘Credible’ and ‘creditable’ are not the same word. They have different meanings.Vocabulary Worksheet (TAKE PICTURE AND SEND TO PHILL)A. Use the correct form of these words to complete the first two columns in the chart. Use a dictionary to help you. NounAdjectiveOpposite/ Antonym1. patiencepatientimpatient2. calmnesscalmnervous3. weaknessweakstrong4. credibilitycredible*not credible5. emotionemotionalunemotional6. consistencyconsistentinconsistent7. sympathysympatheticunsympathetic8. formalityformalinformal9. enthusiasmenthusiasticunenthusiastic10. creativitycreative*not creativeB. Opposite meanings (antonyms) of the adjectives above are created in one of three ways: Using a prefix un-, in-, im-; for example: formal, informalUsing a different word; for example: weak, strongUsing a paraphrase, for example: not creative* not credible*Complete the right-hand column of the chart with opposites of the adjectives.C. Use one of the adjectives or its opposite to complete the following sentences: 1. He gets very angry if people are late for negotiations. He is very impatient. 2. She always has ideas and easily finds solutions to problems. She is a very creative person. 3. He never shows anger, enthusiasm, or disappointment during a negotiation. He is totally unemotional. 4. He always agrees with everything his partner suggests. He is weak. 5. I told him I was feeling really bad, and all he asked was ‘Will you be able to meet the deadline?’ How can anyone be so unsympathetic?6. He likes people to feel comfortable and relaxed during a negation. An informal atmosphere is very important to him. Feedback‘Incredible’ usually means amazingly good. It is not the opposite of ‘credible.’Un-, im-, and in- all mean ‘not.’ Suffixes -al & -tic turn nouns to adj. Prefixes -ity & -ness turn adj to nouns Listening Worksheet (TAKE PICTURE AND SEND TO PHILL)LISTEN to track 10.3 to do activities A and B. . A union representative meets a general manager. The representative is angry because the company’s staff are no longer allowed to use the company car park. Listen to the conversation and answer these questions. 1. What is the general manager’s first suggestion to solve the problem?He suggests five parking spaces be dedicated to staff members.2. Why does the union representative reject the suggestion?The union representative thinks the suggestion does not solve the problem. 3. What solution do they finally agree on? They agree to the company subsidizing* 30% of the cost parking in the public lot. *subsidize (v): to pay part of the cost to reduce the price for the buyer. C. Listen again and complete the extracts. 1. Look, Tracy, I understand what you’re saying but it just isn’t possible anymore. 2. We’ve got to do something about it. OK, how about this? What if we keep five spaces for staff, and it’s first come, first served? 3. There is another possibility. How about if the staff park their cars in the car park near the station? 4. OK, Tracy. What if we could help toward the cost? We might be able to pay, say 30 percent. ................
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