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NocTel Go Voice Service Softphone AppNocTel Go allows you to take the functionality of your school’s phone system on the move with your smartphone while protecting your privacy.Your?NocTel?Go?extension is "twinned" to your main phone so that when one rings, the other does as well.? With NocTel, your work phone calls and voice messages transferred?immediately to your cell phone. This?NocTel?system blocks your number when the phone message is transferred from your work phone to your personal phone. Students and families may call your office phone or extension which then rings through on both your office and personal phone.?The NoctelGo App is available for download at the Apple or Android app stores.The Go Extensions are currently provided without additional cost to the school districts during the closure due to COVID-19.If you already have a NocTel Talk business account with physical devices, then getting started with NocTel Go is as easy as adding a Go extension to your account.If you are new to NocTel, NocTel Go is an alternative to using a physical handset, such as a Polycom VVX series VoIP compatible handset. In the same way you can buy a smartphone, but cannot place calls without a carrier's SIM card installed; you cannot place or receive calls through NocTel Go without a NocTel Talk account. If you are completely new to NocTel and its services, you will need to follow the instructions on their “How to Get Started with Go” page: General FAQNocTel Go for Education Go App iOS Settings is a softphone?A softphone is a?software-based telephone. The default Phone app on your smartphone is a softphone, too! Softphones and softphone apps reproduce the behavior of a regular telephone, and depending on who made it and for what purpose, it may or may not include business functionality like cold/warm transfers, multiple lines, extension dialing, and conferencing capability. NocTel Go is a?business use softphone?app.Can NocTel Go extensions replace physical handsets for my organization?NocTel Go brings the major business functionalities of a phone to mobile devices, but it may not be a drop in replacement at large for physical handsets. For example, while NocTel Go does have a speed dial capability, it is found in a separate app view that must be pulled up. For users like secretaries or front of office staff, it may be more effectively to use a physical handset with a sidecar extension to see quickly many extensions within the organization and their current status.Can NocTel Go do SMS/MMS messaging and video calls?We plan to add those features to NocTel Go in future updates as major work Settings:Allowed SSIDs: a comma separated list of SSID (Wireless network) names that NocTel Go will connect to and communicate over. An empty list allows?all wireless networks.?Disallowed SSIDs: a comma separated list of SSID (Wireless network) names that NocTel Go will?not connect to?and communicate over. An empty list disallow?no?wireless networks. This setting and the corresponding?Allowed SSIDs?should only be used if there are known good or problematic wireless networks with your mobile work Priorities for RTP: RTP is the protocol used to handle call audio data over VoIP. When RTP data is unstable such as poor connection or congestion, it can lead to many of the audio quality problems that are commonly encountered.Prefer Wi-Fi - NocTel Go will always use your mobile device's WiFi connection, if connected and available.Prefer Mobile Data - NocTel Go will always use your mobile device's wireless carrier connection such as 4G or LTE, if connected and available.?Be aware this will result in data usage relative to the amount of talk time on your device's associated NocTel Go extension.?If you are using NocTel Go on a personal device we recommend always using the?Prefer Wi-Fi?option as Mobile Data usage could incur overage fees with your mobile work Change Strategy: Also known as "roaming." Roaming occurs when your device physically moves within overlapping areas of mobile carrier coverage and one or more WiFi networks. In most cases, roaming will always incur a teardown, setup, and stabilizing period that is very short; but the process can take longer and affect call stability.If Needed (Default) - NocTel Go will prompt your mobile device to roam to mobile carrier connection (4G/LTE) or to a different WiFi network, if available, when call quality and stability are not good. If call quality and stability are already established, NocTel Go will not prompt your mobile device to roam to a potentially better network.If Different - NocTel Go will prompt your mobile device to roam to a different network if the available alternatives to what is currently being used in call is higher quality and more stable. This is typically roaming from 3G/4G to WiFi, but may not be desirable if on call while driving where the mobile device can frequently roam in and out of WiFi network range.Always - NocTel Go will always roam to a different available network regardless of call quality and stability. This setting is not recommended to be used on a normal basis.What mobile OS versions are supported?Generally speaking, the?current mobile OS version minus 3 major versions?is a good rule of thumb. For example, as of this writing Android 9.x is the current Android major version making Android 6.x and newer generally safe for compatibility with your device. However, this rule is not hard and fast so operating system requirements may change significantly relative to what the OS developers change major version to major version. This may introduce new or modified permissions, security, and fundamental operation that may make newer mobile apps incompatible with older versions.In general, both the Google Play Store and Apple App Store will notify you if a device you are attempting to install or update NocTel Go on is not compatible.Is there a desktop app for NocTel Go for Windows and MacOS?An installable client app for Windows 10 and MacOS are planned, but not available yet.Can I use NocTel Go with a different voice service other than NocTel Talk?At this time NocTel Go is only compatible with NocTel Talk cloud-hosted voice service.Can I use a wireless or Bluetooth headset with NocTel Go?As long as the headset being used provides a microphone input, it should generally work. For Bluetooth headsets, you should verify the device provides the?A2DP and HFP profiles?which are necessary to interact with and handle phone calls. More advanced headsets that feature button controls will also typically include the?AVRCP profile?which allows the paired device and media/phone apps to correctly interpret button presses. As the range of possible devices is incredibly large, NocTel cannot test every valid combination of mobile device to headset device. We encourage you to evaluate a headset with your NocTel Go extension before purchasing it and presuming it fit for normal use.Can I use a smartwatch with NocTel Go?This has not been extensively tested, but may work as long as the smartwatch has the physical capabilities (speaker, microphone) to handle calls. Some gestures to handle calls in a rudimentary manner?may?work, such as answering or rejecting a call through the smartwatch.Does NocTel Go interoperate with my smart assistant?NocTel Go currently does not have any smart assistant interoperability with well-known assistants such as Siri, Google Now, and Alexa.Can I use NocTel Go with a tablet?Absolutely! If the tablet is running a modern version of Android or iOS, it can install, provision, and use NocTel Go the same as any smartphone would.Can I install NocTel Go on a Kindle tablet?Generally if the Kindle is from the Fire product line, you can install and use NocTel Go without issue. The installation process will be different than installing on Android as NocTel does not have an Amazon app store entry for NocTel Go:Download the NocTel Go APK from the Google Play Store or use an APK extractor app to extract the APK from an Android device NocTel Go is already installed onTransfer the APK file to your Kindle Fire deviceIn the Kindle system settings locate where unofficial apps can be installedLocate the NocTel Go APK file and installNote:?because NocTel does not have an Amazon app store entry for NocTel Go, you will need to manually update the app on any Kindle devices you install and use it on.Can NocTel store call recordings I create on my Go extension with NocTel Talk?At this time NocTel does not offer any native integration or cloud storage service for calls recorded from NocTel Talk. Call recording and storage for NocTel Flow is a feature, but not extended for calls at large for customers using only NocTel Talk. You will need to furnish your own storage provider or strategy. NocTel recommends working with your IT department to identify your needs and to be aware of information security compliance that may apply to the industry your organization belongs to.App Usage and Interface FAQNocTel Go is not able to scan the provisioning QR codeEnsure you allowed NocTel Go to access your mobile device's camera. If you did not do this, you will need to locate the NocTel Go app and check its current permissions. If you are certain that NocTel Go has access to your device's camera, make sure you are getting the entire QR code squarely in the camera viewfinder and not partially or at an angle.NocTel Go keeps stating my credentials are wrong when I try to associate to my deviceThe only valid method of provisioning a NocTel Go extension to a mobile device is to?scan the QR code?(or image copy of it) with your mobile device. The credentials used to associate the Go extension with your mobile device are?not the NocTel control panel credentials.If you are scanning the QR code credentials, it is possible the Go extension has been provisioned on a different device and the QR code attempting to be used is invalid. Refresh the NocTel Go extension page, expand the Go app credentials wicket, and ensure a QR code is generated. If no QR code is generated, the Go extension is already provisioned to a device. If this is incorrect, disassociate the Go extension and refresh the page. Expanding the Go app credentials wicket again will display a newly generated QR code.Can I associate the same NocTel Go extension to multiple devices?Not at this time. When a NocTel Go extension is provisioned it is bound to the mobile device it is activated on. This may be somewhat problematic for iOS users with multiple devices, such as an iPhone and an iPad on the same Apple ID, since device app syncing will copy the apps on of the devices to the other.If you wish to relocate the NocTel Go extension to a different device you should do the following:In the NocTel control panel, locate the Go extension and expand its?Go App Credentials?wicketSelect?disassociate to re-deploy on a new deviceContract and re-expand the Gp App Credentials wicket - a new provisioning QR code will be generatedScan the QR code on a different mobile device that has?not yet provisioned a Go extensionOn the originally associated mobile device you will need to navigate to Settings and select "Reset Application" to remove the orphaned Go extension binding.Can I use BLF statuses for Favorites that are not part of my organization's NocTel Talk account?While the BLF setting can be flipped on, if the contact does not correspond to a valid extension number that is tied to a physical handset or another Go extension, the BLF status displayed will not be correct.How does NocTel Go know about my personal contacts?When NocTel Go is first launched it will prompt permission to your?mobile device's local contacts. Local contacts on mobile device may be pulled in by iOS or Android from the default Phone app as well as productivity apps like Gmail, Outlook, etc.. The contacts pulled by the mobile OS from first and third party communications and productivity apps are made available to NocTel Go through the Contacts permission.?NocTel Go does not pull contacts from other apps installed on the same mobile device directly.If you do not wish to have NocTel Go pull local contacts from your mobile device, do not allow the Contacts permission. You may revoke the permission for NocTel Go specifically on your mobile device. The location may vary with mobile OS and OS version. Consult the appropriate documentation for your mobile device make, model, and mobile OS version for assistance.?NocTel, once the extension number and name are solid green?at the top left of the app, you can receive and place calls.? ................
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