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Sallie Mae's Response to SUNY Buffalo State University's Request for Information

April 21, 2017

April 21, 2017

Joelle Nowak Financial Aid Advisor SUNY Buffalo State 1300 Elmwood Avenue Moot Hall 230 Buffalo NY 14222

Dear Joelle:

As your students and their families look for affordable education financing, we'd like to share with you how the Sallie Mae Smart Option Student Loan? and Sallie Mae Parent LoanSM can provide them with choice, flexibility, competitive pricing, and opportunities to save.

Specifically, students will benefit from a choice of repayment options and types of interest rates, no origination fee, and an interest rate reduction through auto debit* with our Smart Option Student Loan*. Students will also have access to a wide array of financial literacy resources to help them with their financial wellness, including a quarterly report from Sallie Mae? with their FICO? Score, the two key factors impacting the score, and explanations that will help improve their understanding of the score*.

Your families have another responsible option to help pay for college. Our new school-certified, HEOA compliant Parent Loan can be used to pay for education expenses up to the cost of attendance*. Borrowers may benefit from competitive rates and no origination or disbursement fees.

Coming Soon! An exclusive benefit to help your students jump-start their studies! Our new Study StarterSM benefit is available to Smart Option Student Loan borrowers for loans that first disburse between May 8, 2017 and April 30, 2018.*

Helping students achieve their education goals has been our mission for more than 40 years. We look forward to continuing this commitment with your students in the 2017/18 academic year. I will be in touch to discuss this proposal and how your students and families can benefit from selecting a Sallie Mae private loan.

Respectfully submitted,

Christopher Earnshaw Director of Business Development Sallie Mae 518-280-4844 christopher.earnshaw@

*Please refer to the disclosures section for additional information.

Borrowing responsibly We encourage students and families to start with savings, grants, scholarships, and federal student loans to pay for college. Students and families should evaluate all anticipated monthly loan payments, and how much the student expects to earn in the future, before considering a private student loan.

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| 844-8-ASSIST (schools) | 800-472-5543 (applicants)

Undergraduate Student Loan Product

Name of loan program/product Sallie Mae Smart Option Student Loan?

Years in student loan market We have been in the student loan business for more than 40 years.

Fixed and/or Variable With Sallie Mae Smart Option Student Loans, students can choose either a fixed or variable interest rate.

Interest rate spread for both fixed and variable (if applicable)

Smart Option Student Loan pricing*

Undergraduate Student Pricing

Product

Variable Interest Rate

Fixed Interest Rate

PLUS Loan**

Not applicable

Smart Option Student Loan

Interest Repayment Option

LIBOR + 2.00% to LIBOR + 8.88%

(APR: 3.00% to 9.86%)

6.31% (APR: 6.50% or 7.23%)

5.75% to 11.88% (APR: 5.74% to 11.85%)

Smart Option Student Loan

Fixed Repayment Option

Smart Option Student Loan

Deferred Repayment Option

LIBOR + 2.50% to LIBOR + 9.38%

(APR: 3.48% to 9.74%)

LIBOR + 3.00% to LIBOR + 9.88%

(APR: 3.87% to 10.01%)

6.25% to 12.38% (APR: 6.08% to 11.43%)

6.75% to 12.88% (APR: 6.40% to 11.69%)

Origination/ Disbursement Fee

4.276%* 0%

0%

0%

**4.276% PLUS loan fee applies to loans that first disburse on or after October 1, 2016, and before October 1, 2017.

*Please refer to the disclosures for additional information.

Eligibility criteria a. SAP required?

No. SAP is not a requirement to obtain a Sallie Mae private loan. We will process credit-approved loans regardless of the student's SAP status, as long as you certify the loan.

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b. ? time enrollment required?

No. Students enrolled full-time, half-time, and less than half-time are eligible. The eligibility requirements are the same regardless of enrollment status.

c. Must the student be matriculated?

No. The Sallie Mae Smart Option Student Loan is available to non-degree seeking students attending SUNY Buffalo State. The student must be eligible and credit-approved, and the loan must be certified by the school's financial aid office. Alternatively, our Sallie Mae Parent Loan is available to eligible and credit-approved borrowers, and the loan must be certified by the school's financial aid office.

d. Eligible if in certificate program?

Yes.

e. Past due balances? If so, what are the criteria?

Yes. Loans for students who are currently enrolled, accepted for enrollment, or previously enrolled for a prior loan period are eligible for loans for prior enrollment periods*. Prior loan period requests must meet the following conditions:

? Less than 365 days have passed or will pass from the end of the prior enrollment period to the time of the first disbursement of the loan.

? At the time of the request, the student is enrolled, intends to enroll, or has graduated. ? The student was enrolled during the prior enrollment period for which the loan is requested

and did not withdraw with no intention of re-enrolling, as verified by the school.

Sallie Mae Smart Option Student Loan borrowers and cosigners can apply for loans for prior balances by indicating the prior loan period during the online application process at .

Minimum loan amount

Borrowers can borrow a minimum of $1,000 (as certified by the school), per loan.

Describe any and all fees associated with your loan product if applicable

Students will pay no application fees, guarantee fees, origination fees, disbursement fees, or repayment fees with the Sallie Mae Smart Option Student Loan.

Late fees: A late fee of 5 percent of the amount of the past due payment is assessed if the current amount due (and past due amount, if any) has not been received within 15 days of the current amount due date. This fee is assessed on the sixteenth day of delinquency and may occur once monthly if delinquency continues. Late fees will not exceed $25 for each loan and are not capitalized.

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Service Fees: A fee may be charged for optional services, such as the express delivery of documents. Forbearance Request: Borrowers will not be charged a fee for a forbearance request. There is a requirement to make a $50 good faith payment per loan--applied directly to the loan like a normal loan payment for each request (even if the request is not approved). For borrowers who request forbearance on multiple loans in a single forbearance request, the payment will not exceed $150. Deferment Fee: There are no deferment fees. Returned Check Fee: There may be a returned check fee of up to $20 for each payment that is returned or refused even if the payment is not in the form of a check. *Please refer to the disclosures section for additional information.

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Back-end benefits

Features

Benefits

? Cosigner release. Borrowers may apply to release their cosigner from the loan after they graduate, make 12 on-time principal and interest payments and meet certain credit requirements.*

? Death and disability safeguard. This safeguard allows for a waiver of the loan's current balance in the event of the student borrower's death or total and permanent disability.*

? Coverage of past due balances. Students who have graduated, those accepted for enrollment, or those currently enrolled may be eligible to use the Smart Option Student Loan to cover past due balances for up to 365 days from the enrollment period end date to the first disbursement date.*

? Broad eligibility. Students can be:

? attending school full-time, half-time, or less than half-time (enrolled in any program)

? taking just a few classes or summer classes, seeking a professional certification, or enrolled in a continuing education or technical/trade program

? taking courses that do not qualify for federal student loans

? U.S. citizen or a permanent resident

? Non-U.S. citizen borrower (including DACA students) applying with a creditworthy U.S. citizen or permanent resident cosigner

? U.S. citizens and permanent residents enrolled in eligible study abroad programs or who are attending or have attended schools located outside the U.S. are also eligible.

? Study StarterSM. Coming soon ? an exclusive

benefit to help your students jump-start their studies! With the new Study Starter* benefit, Smart Option Student Loan borrowers can receive up to 120 free minutes of live online tutoring through Chegg TutorsTM or free access to step-by-step Textbook Solutions and Expert Q&A on Chegg Study?. Borrowers can also try a little of both.

Chegg Tutors connects students with online tutors in minutes for homework help or exam prep. Tutors are vetted by Chegg, and students can interact with them via video or text chat while sharing work on-screen. Chegg Study includes expert content to help students solve study questions and textbook problems, and is ideal for students taking Science, Math, Business, or Engineering classes.

? Lower the interest rate. Students can reduce their interest rate by 0.25 percentage points simply by signing up to make their scheduled monthly payments by automatic debit.*

? Quarterly FICO? Credit Scores are available online for free. Borrowers and cosigners can view their FICO? Score by logging into their Sallie Mae account. They'll also receive access to the key factor(s) affecting their score and educational content to help them understand why viewing their FICO? Score is important.*

? Rewards for everyday spending. Upromise Loan Link? lets customers transfer their rewards to their Sallie Mae student loan account to help pay down their eligible Sallie Mae student loans.*

*Please refer to the disclosures for additional information.

Co-signer release? If so, what are the terms?

Yes, we offer a cosigner release option for Smart Option Student Loan borrowers. To qualify for cosigner release, the borrower must: ? Submit a signed and fully completed application.

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? Meet the age of majority requirements in their state of residence (be old enough to enter into a legally binding contract which is 18 years of age in all states except: Alabama (19), Mississippi (21), Nebraska (19), and Puerto Rico (21).

? Provide proof of graduation or completion of certification program (a copy of the borrower's diploma and/or transcript for the loan(s) on which cosigner release is requested).

? Be a U.S. citizen or permanent resident at the time the request is submitted. If the borrower's citizenship status changed since the loan application was submitted, proof of citizenship is required.

? Provide proof of income (e.g. most recent W2, most recent tax return, printed paystub within the past 90 days, SSI or Disability award letters).

? Be current on all Sallie Mae serviced loans for the past 12 months immediately before applying. ? Demonstrate a satisfactory payment history on each loan requested for release immediately before

applying by paying ahead an amount equal to the required 12 principal and interest payments or by making the required 12 on-time principal and interest payments. Interest or fixed payments made during the in-school and separation period(s) do not count towards this requirement. ? Have had no student loan(s) in a hardship forbearance or modified repayment program (including Graduated Repayment Period) for the past 12 months immediately before applying. ? Demonstrate the ability to assume full responsibility for repayment of the loan(s) individually. ? Pass a credit review that demonstrates a satisfactory credit history including but not limited to no: open bankruptcy, open foreclosure, student loan(s) in default, or 90 day delinquencies in the last 24 months.

Available repayment options

Students can choose:

? A fixed or variable interest rate. ? To make in-school payments or defer payments by selecting one of the repayment options below*.

Interest Repayment Option

For students who want to make monthly interest payments during school and for six months after school.

Fixed Repayment Option

For students who want to make fixed payments of $25* each month during school and for six months after school.

Deferred Repayment Option

For students who want to defer payments until six months after leaving school for budget flexibility.

? To get the money they need to pay for school, by borrowing up to 100% of their school-certified cost of attendance.*

? After their separation period, to start making full principal and interest payments, or request to make interest-only payments with the Graduated Repayment Period.*

The Smart Option Student Loan is the first nationwide private student loan offering a Graduated Repayment Period feature*, giving students a little flexibility when it comes to managing their budget after graduation. Students in good standing can request to make interest-only payments for 12 months (rather than full principal and interest payments), beginning six months after graduation.

*Please refer to the disclosures for additional information.

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Available repayment terms

The Smart Option Student Loan repayment term, during which principal and interest payments are required, is typically based on the cumulative outstanding Sallie Mae-owned or serviced private student loan balance, the in-school repayment option selected, and the student's grade level. The Fixed repayment option and Deferred repayment option may result in a longer repayment term; however, regardless of repayment option, the repayment term generally ranges from five to fifteen years.*

*For financial calculations based on this loan program, please refer to disclosures section.

Customer service for student/parents a. Phone numbers

Borrowers with questions about their accounts can call us toll free at 800-472-5543. Military servicemembers can call us toll free at 855-534-2668.

The phone number for international callers is 302-451-0546.

b. Hours

We provide a toll-free number for students and parents, and a specialized number for military borrowers. Students and their parents can contact us from 8 a.m. to 9 p.m. ET, Monday through Thursday, 8 a.m. to 8 p.m. ET Friday, and Saturdays from 9 a.m. to 6 p.m. ET.

Military borrowers can call us toll-free at 855-534-2668 or be routed to a military customer service representative after calling 800-472-5543. Our military customer service team provides service members with information they may need about managing federal and private student loans, including options for making or deferring student loan payments, while on active military service or during deployment. Military Benefits representatives are available 8 a.m. to 9 p.m., Monday through Thursday, 8 a.m. to 8 p.m. Friday, and Saturdays from 9 a.m. to 6 p.m. ET. A voicemail option is available for after-hours calls and messages are returned the next business day.

c. Survey results (if applicable)

We conduct regular customer satisfaction surveys and perform comprehensive customer satisfaction surveys on a semiannual basis. Following each customer call to our call centers, we send an email in 24 ? 48 hours inviting our customer to complete a short survey online. Feedback from these surveys has a direct impact on how we serve your students.

Recent results of our customer surveys show: ? 94% of borrowers are satisfied with their online application experience ? 97% of our customers would recommend us to a friend or family member

Customer service for schools a. Phone numbers

Financial aid administrators with questions can contact our School Assist team at 844-8-ASSIST or 302-451-4912.

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| 844-8-ASSIST (schools) | 800-472-5543 (applicants)

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