CHAPTER 5: HANDLING DIFFICULT CUSTOMER SITUATIONS

3 HANDLING DIFFICULT CUSTOMER SITUATIONS •Most customers are pleasant, calm, and appreciative of analysts’ efforts •There are times when customers become upset, angry, and demanding •These difficult situations can be extremely stressful •You cannot control your customers’ behavior •You can control your response to their behavior •You can develop the skills needed to handle even ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download