AudiWorld
AVA (1/11/2021, 2:48:09 PM): Hi! My name is AVA, your Audi Virtual Assistant. How can I be of assistance today? AVA (1/11/2021, 2:48:10 PM): Menu Options:My Audi Financial Services AccountThe Warranty for My AudiIn Vehicle TechnologyA Recall on My VehicleTDI Settlement InformationSomething Else User (1/11/2021, 2:48:13 PM): In Vehicle Technology Live Chat - Chloe (1/11/2021, 2:50:18 PM): Hello User. Thank you for chatting with us today. My name is Chloe and I am happy to assist you. User (1/11/2021, 2:50:54 PM): Hello Chloe, I just need the link to download my maps and update them via sd card. The wifi update has been stuck for over two weeks now User (1/11/2021, 2:51:04 PM): OTA not wifi Live Chat - Chloe (1/11/2021, 2:52:39 PM): Can you provide me with your full VIN? User (1/11/2021, 2:52:51 PM): [REDACTED]Live Chat - Chloe (1/11/2021, 2:55:24 PM): Regrettably, we no longer have the option to download the map through the SD card. That option was removed last year. Additionally, I was advised that the map updates have exhausted in which only the first 5 is free from the production date. The map updates are released twice a year. As for your vehicle. It was 1 released in 2018, two in 2019, and two in 2020. The production date for your vehicle is October 13, 2018. User (1/11/2021, 2:55:59 PM): so production date decides those updates not when I buy the car? User (1/11/2021, 2:56:25 PM): and do I have to pay for map updates? User (1/11/2021, 2:56:50 PM): and what If I get the connect prime service? Will that use old maps? User (1/11/2021, 2:57:14 PM): so how do i update maps now? Live Chat - Chloe (1/11/2021, 2:57:34 PM): No, it is not by the date of purchase but the vehicle being in production. You will need to pay for the update ate the dealer. Live Chat - Chloe (1/11/2021, 2:58:00 PM): I am not aware of the cost but it is an out of pocket expense once the 5 updates have been exhausted. Live Chat - Chloe (1/11/2021, 2:58:23 PM): You will continue to have the latest update until it is updated by the dealer. User (1/11/2021, 2:58:36 PM): what about google maps User (1/11/2021, 2:58:59 PM): if I use those, does it still use old maps or is that dependent on google's map outdatedness? Live Chat - Chloe (1/11/2021, 3:00:57 PM): It will depend on Google maps update. You will see the overlay. User (1/11/2021, 3:01:25 PM): okay ................
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