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Karen Masse 7 Stonehill Drive, Apt. 5J Stoneham, MA 02180 339-927-1999 kar7ms@SUMMARYOrganized and highly motivated individual who works well with others. Strong communication skills, personal qualities, responsible, punctual and reliable. Extremely thorough working in a high pressured atmosphere. Take charge type of personality. Ability to manage and implement procedures with tremendous responsibility. Very aggressive, but tactful on new business applicants. Always looking for a challenge.HIGHLIGHTS OF QUALIFICATIONSPROPERTY/CASUALTY INSURANCEBROKERS LICENSEAMS360Multiple insurance company websitesPROFESSIONAL EXPERIENCE Cassidy Associates Insurance Agency, Inc., Danvers, MA (2015-Present)Commercial Lines Account RepresentativeDaily servicing of commercial lines policies (e.g., Bops, GL, Property, Umbrellas, Workers Comp, Commercial Auto, D&O, E&O, Builders Risks, etc.)Preparing applications and marketing accounts through Surplus Lines brokers/companiesConversing with insureds in making changes to policies via company websitesReviewing renewals for updates such as payrolls, receipts, dwelling values, etc.Determining discrepancies on new business, renewals, and endorsementsDaniel N. O’Rourke Insurance Agency, Inc., Medford, MA (2005 – 2015)Commercial Lines and Personal Lines Account Representative:Direct customer contact for marketing all new business pertaining to personal and commercial lines, with knowledge of insurance coverages to be explainedMarketed applications to various standard companies including Surplus Lines and Mass Fair Plan depending on the type of riskDetermined discrepancies on new business, renewals, endorsements and cancellationsReviewed, evaluated and marketed account renewals Day to day servicing, including mail, recommendations made by the companies, loss runs, claims, accounts receivable/payable, and routine coverage questions and endorsementsFollowed up on agency bill account collectionsPrepared affidavits and finance agreementsDetermined dwelling values on homeowners and 1-4 family condos through MSB/RCT Express methodQuoting performed on computer for Commercial/Personal Automobile, HO’s, Auto, WC, Bops, etc.Intake of claims on Accord FormsPrepared RMV1’s and RMV3’s for new vehicles, transfers, registrations, and amendmentsStamped renewal registrationsJohn L. Danehy Insurance Agency, Cambridge, MA (1986 – 2005)Surety and Contractors Bonding Including Commercial & Personal Lines:Reviewed personal and business financial statements to determine qualifications of contractsRead contracts and specifications on jobs to determine criteria needed for bid and performance bondsIssued bid, payment, performance, and other miscellaneous contractors bonds both manually and browsing the internet to pre-fill formsCommunicated with cities, towns, and attorneys for miscellaneous contractors and probate bonds (e.g., street permit, sidewalk permit, administrators, etc.)Commercial Lines & Personal Lines Account Representative(1994 – 2004)Self management of Commercial and Personal Lines in small to medium size agencyCommercial Lines Account Representative:(1986 – 1994)Self management of Commercial Lines Department in small to medium size agencySt. Paul Insurance Companies, Boston, MA(1977 – 1986)Assistant Underwriter ................
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