Objective:



Samar Abou Bakr DedekorkutDr. Fazil Kucuk Avenue,Dereboyu Str.No11-Kyrenia/CyprusMob: +905338681226, E-mail: samarabdede@Objective: A multi-skilled translator/ interpreter career position as a freelancerExperience:Ornek Tourism (Cyprus)September 1999- Present Assisting Managing Director and Operational ExecutiveDevelop and maintain open communication’ lines between contracted tour operators and the company;Assist in search of new markets and products;Recruit and train employees based on modern technologies and associate them with the company system and programs;Motivate employees to fully complete the tasks at hand and goals set;Review and update daily routines as well as emergency precautions and to dos;Implement contracts locally through open and clear friendly communications with both service providers and buyers as well as a mediator when necessary;Inputting contracts’ data into system program;Updating system program;Issuing reports, lists and statistics as per the requirements of the company as well as the Ministry of Tourism;Evaluate issued reports as part of a group to assist in decision making;Keep accounting records of all income and expenses of the company;Conducting historical and cultural tours for incoming customers;Dealing with different situations arising from any potentially unsatisfied costumers by issuing necessary reports in the target language.CQUALS (Cyprus)April-June 2015 Managing Coordinator of both Nicosia & Kyrenia offices Responsible for getting schedules organized for all reports and data requests Provide systematic programs to support all planning processes that affect the institution by organizing, book keeping, acting as a liaison between employees and students and planning needs of the institution;Prepare course enrollment profiles, program review data, as well as other informational data reports that are provided to assist in decision-making processes;Assist in the routine tasks provided by the British Council twice a week.Translation of scheduled documents & proof-read other translations.View Hotel Karpaz (Cyprus)August 2014-February 2015 Assistant Director and Customer Relations and Personnel ManagerSupport the management and decision making process through monthly and daily planning, implementing, and evaluating results;Develop job opportunities and Job descriptions;Recruit, Train and Educate employees;Establish a healthy and friendly working environment;Evaluate performance and provide feedback and motivation techniques;Encourage human development through group work and discussions;Plan and set goals;Communicate with customers;Coordinate between customers’ needs and service providedAluDenizalp LTD (Cyprus)January – July 2014 Customer Relations Manager Establish high standard and open communication skills between customers and the business organization;Assist in setting goals to best achieve customer satisfaction;Train and educate employees for the best interest of the company;Provide support to the decision making process through reports and data analysis;Report and Deal with customer complaints;Update the company market through contracting new dealers and technologies.Yasa Bank (Cyprus)April-November 1996Bank Teller Process Customer transactions;Provide information in regards to the bank’s products and servicesClub Lapethos Resort (Cyprus)October 1995-February 1996Front Office ManagerSupervise all front office personnel;Assist in recruiting front office personnel;Train and create a professional yet friendly working environment to the employees;Issue schedule working shifts among front office personnel;Maintain and coordinate communication between the front desk and other interrelated departments;Supervise workloads during shifts and organize crisis handling effectively;Prepare monthly reports and budget for front desk department;Work within the allocated budget for the front desk;Update information and issue circulations of these updates to all hotel departments as well as agencies;Review reports by duty managers and delegate tasks accordingly;Review and analyse customers’ reports for improvements of services given.Prestige Travel (Cyprus)May1993-September 1995Reservation and Customer Relations’ ManagerProlong and maintain open and prompt communication between service providers, suppliers and buyers;Install Agency program through inputting all necessary data;Keep agency data updated always;Obtain accurate information from the suppliers (hoteliers) as well as providers (tour operators) on routine basis;Transmit systems, packages as well as updates within the company as well as the tour operator;Issue reports and lists as well as statistics on weekly, monthly as well as yearly basis;Maintain customer satisfaction;Assess the situation and intervene when necessary on short notice to avoid unsatisfied customers;Report daily incidents to the tour operator and assist in decision making;Evaluate complaints and guides’ reports;Issue letters and replies to customers in succession to departure;Avis Rent a Car (Kuwait)November 1991-April 1992Sales representativeAttract Customers and maintain their satisfaction of the service;Keep an open communication with customers;Contracting customers and enforcing cash handling and collecting;Reporting to head manager when applicable;Delivering updated information to related departments. Education:BBs in Business Management - South-eastern University, Girne Campus Class of 1993 – Cumulative GPA 3.46Course work included:Management and Marketing, Human Resources Management, Business Policy International Management and International Marketing.Associate Degree in Business Administration – South-eastern University, Girne CampusClass of 1992 – Cumulative GPA 3.2Course work included:Accounting, Finance, Management Science, Business Logistics, Economics, Business Organization and Human Organization.Certificate of CALL (Computer Assisted Language Learning, Girne American University, Girne Campus -2008 Honours:Placed on the Dean’s List throughout the period of studyReceived full undergraduate-degree scholarship for outstanding academic achievementSkills:Language & Communication Skills:Native speaker of Arabic and TurkishExcellent Speaker & writer of EnglishCommunication skills Multitasking skillsExcellent understanding and appreciation of Diverse and international culturesComputer Skills:Advanced user of MS Office, Power point, Excel programs as well as fast adapter to tailor made programsReferences:Available upon request ................
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