AWS Support - User Guide

User Guide

AWS Support

API Version 2013-04-15

Copyright ? 2023 Amazon Web Services, Inc. and/or its affiliates. All rights reserved.

AWS Support

AWS Support: User Guide

User Guide

Copyright ? 2023 Amazon Web Services, Inc. and/or its affiliates. All rights reserved.

Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon.

AWS Support

Table of Contents

User Guide

Get started with AWS Support ....................................................................................................... 1 Create support cases and case management ......................................................................................... 1 Creating a support case ......................................................................................................................... 2 Describing your problem ....................................................................................................................... 4 Choosing a severity ................................................................................................................................. 5 Example: Create a support case for account and billing ................................................................ 7 Create a service quota increase .............................................................................................................. 13 Update, resolve, and reopen your cases ............................................................................................... 14 Update an existing support case ....................................................................................................... 15 Resolve a support case ........................................................................................................................ 16 Reopen a resolved case ....................................................................................................................... 17 Creating a related case ........................................................................................................................ 18 Case history ............................................................................................................................................ 20 Troubleshooting .......................................................................................................................................... 20 I want to reopen a live chat for my case ......................................................................................... 21 I can't connect to a live chat .............................................................................................................. 21 Working with AWS SDKs .......................................................................................................................... 21

About the AWS Support API ......................................................................................................... 23 Support case management ...................................................................................................................... 23 AWS Trusted Advisor ................................................................................................................................. 24 Endpoints ..................................................................................................................................................... 24 Support in AWS SDKs ............................................................................................................................... 25

AWS Support Plans ....................................................................................................................... 26 Features of AWS Support Plans .............................................................................................................. 26 Changing AWS Support Plans ................................................................................................................. 28 Related information ............................................................................................................................. 29

AWS Trusted Advisor ..................................................................................................................... 30 Get started with Trusted Advisor Recommendations ......................................................................... 31 Sign in to the Trusted Advisor console ............................................................................................ 31 View check categories .......................................................................................................................... 33 View specific checks ............................................................................................................................. 34 Filter your checks .................................................................................................................................. 36 Refresh check results ........................................................................................................................... 37 Download check results ....................................................................................................................... 38

API Version 2013-04-15 iii

AWS Support

User Guide

Organizational view .............................................................................................................................. 39 Preferences ............................................................................................................................................. 39 Get started with the Trusted Advisor API ............................................................................................. 40 Using Trusted Advisor as a web service ................................................................................................ 42 Get the list of available Trusted Advisor checks ............................................................................ 42 Refresh the list of available Trusted Advisor checks ..................................................................... 43 Poll a Trusted Advisor check for status changes ............................................................................ 43 Request a Trusted Advisor check result ........................................................................................... 45 Print details of a Trusted Advisor check .......................................................................................... 46 Organizational view for AWS Trusted Advisor ..................................................................................... 47 Prerequisites ........................................................................................................................................... 47 Enable organizational view ................................................................................................................. 48 Refresh Trusted Advisor checks ......................................................................................................... 49 Create organizational view reports ................................................................................................... 49 View the report summary ................................................................................................................... 53 Download an organizational view report ........................................................................................ 54 Disable organizational view ................................................................................................................ 59 Using IAM policies to allow access to organizational view .......................................................... 61 Using other AWS services to view Trusted Advisor reports ......................................................... 64 View Trusted Advisor checks powered by AWS Config ...................................................................... 73 Troubleshooting .................................................................................................................................... 73 View your Security Hub controls in Trusted Advisor .......................................................................... 74 Prerequisites ........................................................................................................................................... 75 View your Security Hub findings ....................................................................................................... 76 Refresh your Security Hub findings .................................................................................................. 77 Disable Security Hub from Trusted Advisor .................................................................................... 78 Troubleshooting .................................................................................................................................... 79 Opt in AWS Compute Optimizer for Trusted Advisor checks ............................................................ 82 Related information ............................................................................................................................. 83 Get started with AWS Trusted Advisor Priority ................................................................................... 83 Prerequisites ........................................................................................................................................... 84 Enable Trusted Advisor Priority ......................................................................................................... 85 View prioritized recommendations ................................................................................................... 85 Acknowledge a recommendation ...................................................................................................... 88 Dismiss a recommendation ................................................................................................................. 91 Resolve a recommendation ................................................................................................................ 93

API Version 2013-04-15 iv

AWS Support

User Guide

Reopen a recommendation ................................................................................................................. 94 Download recommendation details .................................................................................................. 96 Register delegated administrators .................................................................................................... 97 Deregister delegated administrators ................................................................................................ 97 Manage Trusted Advisor Priority notifications ............................................................................... 98 Disable Trusted Advisor Priority ........................................................................................................ 99 Get started with AWS Trusted Advisor Engage (Preview) .................................................................. 99 Prerequisites ........................................................................................................................................ 100 View the Engagements Dashboard ................................................................................................. 101 View the Catalog of Engagement Types ....................................................................................... 101 Request an Engagement ................................................................................................................... 102 Edit an Engagement .......................................................................................................................... 104 Submit Attachments and Notes ...................................................................................................... 106 Change the Engagement Status ..................................................................................................... 107 Differentiate Between Recommended and Requested Engagements ...................................... 108 Search Engagements ......................................................................................................................... 109 Trusted Advisor check reference ........................................................................................................... 110 Cost optimization ............................................................................................................................... 111 Performance ........................................................................................................................................ 147 Security ................................................................................................................................................. 198 Fault tolerance .................................................................................................................................... 235 Service limits ....................................................................................................................................... 337 Operational Excellence ...................................................................................................................... 357 Change log for AWS Trusted Advisor .................................................................................................. 398 Updated security check ..................................................................................................................... 398 New security and performance checks .......................................................................................... 398 New security check ............................................................................................................................ 398 New fault tolerance and cost optimization checks ..................................................................... 399 New fault tolerance checks .............................................................................................................. 399 New checks for Amazon RDS ........................................................................................................... 399 New AWS Trusted Advisor API ......................................................................................................... 399 Trusted Advisor check removal ........................................................................................................ 400 Integration of AWS Config checks into Trusted Advisor ............................................................ 400 New fault tolerance checks .............................................................................................................. 400 New service limits check ................................................................................................................... 401 New fault tolerance check ................................................................................................................ 401

API Version 2013-04-15 v

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download