What should I do if my water bill seems What should I do ...
What should I do if my water bill seems higher than usual?
If you notice that your water bill is high and you think it might be because of a leak or a problem with the meter:
1. Immediately contact the Department of Public Works (DPW) and request that it investigate the source of any leaks that may be in your property. The City should be able to determine whether the leak is the responsibility of the homeowner or the responsibility of the City.
2. If the leak is the homeowner's responsibility, the homeowner should immediately repair the leak.
3. After repairs are made, the homeowner should, in writing, immediately notify DPW of repairs made and request an adjustment to the bill. The homeowner should keep all repair receipts from plumbers or receipts for parts purchased to make repairs.
4. If the homeowner believes that the adjustment in the bill is not adequate, the homeowner should submit an appeal. At the appeal hearing, the homeowner will be able to present and discuss the repairs with DPW and receive a decision.
What should I do if I have trouble paying my water bill?
An unpaid water bill can turn into a big problem. If you need help paying for your water bill:
1. Contact 2-1-1 Maryland at (410) 685-0525 to find out if you are eligible for financial resources.
2. Dial 311 on your phone to obtain an application or brochures to determine eligibility for the following:
? Senior Citizen Discount Program. Available for Baltimore City homeowners or tenants over age 65 who are the principal residents with a combined gross household income of $25,000 or less per year.
? Low-Income Water Assistance Program. Available for Baltimore City residents who live in the property; have water bills in their names; have a past due bill, turn off notice, or tax sale notice due to a water bill; and meet low-income criteria.
? Hardship Exemption Program. Exempts eligible Baltimore City property owners from paying the Chesapeake Bay Restoration fee and Storm Water Remediation fee if they meet certain criteria.
? Water Bill Repayment Plan. Available for Baltimore City residents who own their properties and owe a past due water bill. Plans can be offered to allow payments up to a 12-month period.
3. Contact DPW to obtain information about financial resources. Call (410) 396-5398 or visit PublicWorks. (select "Water Billing" then "Water Bill Payment Assistance.")
What happens if I don't pay my water bill?
If you are a homeowner and you don't pay your water bill, your water may be shut off, your property may be sold at a Tax Lien Certificate Sale, and you may lose your home.
If you are a tenant and you are responsible for paying the water bill, your water may be shut off. Your landlord can also sue you for the bill and that may lead to you being evicted from the property.
What should I do if I can't fix my water bill issue on my own?
? Get legal advice right away.
? Bring all your bills and documents with you when you see a lawyer.
? Talk to a lawyer about determining if you have a leak in the property or a defective meter.
? Talk to a lawyer about financial resources or payment plan options that may be available.
Where can I get help? Contact Maryland Legal Aid's Baltimore City office. (410) 951-7777 Maryland Volunteer Lawyers Service (410) 451-4068 or (800) 510-0050 Lawyer Referral Service Maryland State Bar Association MLA :: 11-c-o8lo0r0lo-g4o9::2P-M1S9168407oc r public/referral.asp 2-1-1 Maryland Call (410) 685-0525 for financial resources. 311 Dial 311 on your phone for city and/or county resources.
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Maryland Legal Aid: Who We Are This brochure was prepared by Maryland Legal Aid, a non-profit organization dedicated to providing high-quality legal advocacy to protect and advance human rights for individuals, families, and communities. Know your rights! This brochure contains general information about your rights, but it is not meant to be legal advice. While every effort is made to keep this information up-to-date, the law sometimes changes. If you want information about your specific situation, or if you have a pending legal case, you should contact Maryland Legal Aid or another attorney.
Water Bills in Baltimore City
If you are a homeowner or a tenant and you are responsible for paying the water bill, it is important to open and read your water bill every time it arrives at your home.
Water rates in Baltimore City have increased by more than 30% in the last four years as old pipes and sewage systems are being replaced and upgraded. The increase in water bills can lead to a homeowner or tenant not being able to pay the water bill on time.
A water leak can also increase the cost of a water bill. Unpaid water bills may lead to water shut offs, evictions for tenants, and other serious consequences. This brochure includes a few issues and resources to consider if you are a homeowner or a tenant and you need help paying your water bill.
? As of October 2016, Baltimore City residents will receive a monthly water bill instead of a quarterly water bill. The water bill will now be due once a month so homeowners/tenants may need to adjust their budgets.
? Baltimore City government has installed new meters at all properties. The new meters are meant to provide more accurate information about your water usage.
Maryland Legal Aid Offices
Anne Arundel County 229 Hanover Street Annapolis, MD 21401 (410) 972-2700 (800) 666-8330
Baltimore City 500 E. Lexington Street Baltimore, MD 21202
Telephone Intake Lines: (410) 951-7750 (866) MD LAW 4U (or 866-635-2948)
Business Line: (410) 951-7777 (800) 999-8904
Baltimore County 29 W. Susquehanna Avenue Suite 305 Towson, MD 21204 (410) 427-1800 (877) 878-5920
Lower Eastern Shore Dorchester, Somerset, Wicomico, Worcester 111 High Street Salisbury, MD 21801 (410) 546-5511 (800) 444-4099
Metropolitan Maryland Howard, Prince George's 8401 Corporate Drive Suite 200 Landover, MD 20785 (301) 560-2100 (888) 215-5316
District Court/ Multi-service Center 3451 Court House Drive 2nd Floor Ellicott City, MD 21043 (410) 480-1057
Midwestern Maryland Carroll, Frederick, Washington 22 S. Market Street Suite 11 Frederick, MD 21701 (301) 694-7414 (800) 679-8813
Northeastern Maryland Cecil, Harford 103 S. Hickory Avenue Bel Air, MD 21014 (410) 836-8202 (800) 444-9529
Water Bills (Baltimore City Only)
Southern Maryland Calvert , Charles, St. Mary's 15364 Prince Frederick Road P.O. Box 249 Hughesville, MD 20637 (301) 932-6661 (877) 310-1810
Water Bills: UpperEasternShore
Caroline, Kent,
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Queen Anne's, Talbot
106 N. Washington Street
Suite 101
Easton, MD 21601 (410) 763-9676
What Homeowners and
(800) 477-2543
Western Maryland
Tenants in Baltimore City
Allegany, Garrett
110 Greene Street Cumberland, MD 21502
Need to Know
(301) 777-7474
(866) 389-5243
District Court Self-Help Resource Centers (410) 260-1392
Annapolis (call center only)
Glen Burnie 7500 Gov. Ritchie Highway Room 206 Glen Burnie, MD 21061
Salisbury 201 Baptist Street Salisbury, MD 21801
Upper Marlboro 14735 Main Street Upper Marlboro, MD 20772
Statewide Farmworker Program (800) 444-4099
Foreclosure Legal Assistance Project (888) 213-3320
Montgomery County 600 Jefferson Plaza Suite 430 Rockville, MD 20852 (240) 314-0373 (855) 880-9487
Long Term Care Assistance Project (866) 635-2948
Maryland Senior Legal Helpline (866) 635-2948
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Veterans' Hotline (443) 863-4040
TTY Users: Call Maryland Relay, Dial 7-1-1
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