Barista Training Checklist - Second Cup

Barista Training Checklist

Welcome to Second Cup! We are very excited that you joined us.

These checklists are for you and your Training Coach to keep track of your progress as you learn more and more about being a Barista at Second Cup. If you feel there is something you need further training on, ask your Training Coach.

Good luck with your learning!

Topic 1: Welcome to Second Cup and Customer Experience

Online Training

Did you complete: Welcome to Second Cup Guest, CARE and Service

In Caf? Training

Did you: Tour the caf? Review Second Cup's vision, brand purpose Discuss Role of the Barista Review Deployment Taste coffee ? work on your Coffee and Tea Journeys guides Discuss Selling Skills Review the Duty Roster and Equipment Maintenance Guide

Barista Skills

Can you: Complete a Guest Walk Checklist Define the acronym C.A.R.E. Describe the difference between a feature and benefit of a product Explain positions in caf? deployment Cup Mark for the various hot and cold beverages Find the Duty Roster and check to see which duties need to be completed

Manager or FP signature: Barista Signature:

Date:

Topic 2: Cash Handling and Our Coffee

Online Training

Did you review: Cash Handling Our Coffee Coffee 101 Homework

In Caf? Training

Did you:

Discuss the Coffee Bean menu, noting our coffee offerings, including Fair Trade, Certified Organic and Rainforest Alliance

Review deployment positions for Cash and Coffee Review the characteristics and profiles of Second Cup coffees Review how to operate the scale, grinder and coffee brewers Discuss Swiss Water method of decaffeination Taste coffee ? work on your Coffee and Tea Journeys guides Sample coffee to customers Review how to use Simphony to process customer orders Discuss cash handling procedures Review the coffee section of the Duty Roster and Equipment Maintenance

guide

Barista Skills

Can you: Weigh, grind and brew coffee to standard Serve coffee to customers `in-caf?' and `to go' serve ware Package and label loose coffee beans for a customer Educate a customer on brewing their coffee at home Ring in a coffee sale on Simphony Recommend a coffee to a customer Sampled a coffee to customers Describe our coffees to customers in terms of flavour, aroma, body and acidity Distinguish between mild, medium and dark coffees

Manager or FP signature:

Barista Signature:

Topic 3: Our Food

Date:

Online Training

Did you complete: Product Safety Food, CARE & Service

In Caf? Training

Did you: Taste coffee ? work on your Coffee and Tea Journey guides Review deployment positions related to food service Review how to properly receive and store food Review proper handwashing techniques Review food handling techniques Discuss expiration for dairy and perishable food items Discuss food pairings and how to recommend food to customers Create food displays Sample food to customers Review the Duty Roster and Equipment Maintenance Guide for food related tasks

Barista Skills

Can you: Restock the pastry case according to day part and First in First out method Verify the temperature of a refrigeration unit Date new food product Track wasted food products Restock service items (bags, utensils, wax paper, etc.) Recommend food items to customers Prepare and serve pastry items Heat and serve items from the oven, grill and/or toaster Clean equipment, surfaces, tools with approved products Operate dishwasher and wash dishes by hand

Manager or FP signature: Barista Signature:

Date:

Topic 4: Other Offerings

Online Training

Did you complete: Frozen Favourites Our Teas

In Caf? Training

Did you: Taste coffee ? work on your Coffee and Tea Journey guides Review and restock the blender station Review the cold beverage recipe guide Make blender and over ice beverages Review our tea offering Make teas Sample cold beverages to customers Ring in cold beverages on Simphony Review the cold beverage sections of the Duty Roster and the Equipment Maintenance guide

Barista Skills

Can you: Prepare Blended beverages Prepare Brewed Tea Prepare Hot Apple Cider Prepare Italian Sodas Sample products Recommend a cold beverage to a customer Describe our other offerings to customers Describe our teas to customers

Manager or FP signature: Barista Signature:

Date:

Topic 5: Barista Foundations

Online Training

Did you complete: Barista Foundations Classics and Signatures Barista Test

In Caf? Training

Did you: Taste coffee ? work on your Coffee and Tea Journey guides Review Espresso based beverages Discuss deployment positions and the espresso station Practice hot beverage and Cup Marking Learn how to ring in hot beverages on micros Learn the nine steps of espresso Learn how to make microfoam Review how to pour a latte heart Sample beverages to customers Review Cleaning and Maintenance of the espresso station Did you learn how to calibrate the espresso machine

Barista Skills

Can you: Identify the parts of the espresso machine Explain the difference between a single, ristretto, and double shot Discuss the 9 steps of espresso and pull an espresso shot to standard Make microfoam to standard Make whipped cream Make all espresso based beverages on the menu board Make a hot chocolate ?including properly sealed whipped cream Serve espresso based beverages to customers Sample hot beverages to customers Clean and maintain the espresso station Calibrate the grinder Calibrate the espresso machine Clean and maintain the espresso machine according to the Duty Roster

Manager or FP signature:

Barista Signature:

Date:

Congratulations! Now you have completed all your training to complete

your Barista Certification Exam and become a certified Second Cup Barista.

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