Behavior Based Interview Questions
Applicant Reference Guide
Job Title: Staff Support Associate II __________________________________________
Interviewer: ____________________________ Date: _________________________________
Reference Name: ________________________ Candidate Name: _______________________
Opening the Phone Interview:
□ Introduce yourself by providing your name and position.
□ State the reason for the call. Example: “I would like to conduct a reference check for ______________ who has applied to a position with my department.”
□ Verify with the reference if it is a good time to talk.
□ Assure confidentiality of information provided.
The Reference Check:
1. In what capacity have you interacted with the candidate (i.e. co-worker, supervisor, etc.) and for how long? [Determine if the reference can effectively evaluate the candidate’s qualifications. If they cannot, skip to the last question.]
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. Describe a situation where [candidate’s name] demonstrated exceptional planning and organizing skills. What made them stand out? What characteristics did [Name of Applicant] exhibit that made this encounter notable?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3. Tell me about a time that you witnessed [candidate’s name] maintain a professional and friendly demeanor while working with a difficult customer.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4. Have you had the opportunity to see [candidate’s name] provide quick and thorough service in response to a request or problem? If so, tell me about a specific example.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5. Would you hire or rehire this individual? Yes / No
6. Is there any additional information you can or would like to share about the candidate?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Closing the Phone Interview:
□ Thank the reference for his or her time.
□ Reassure confidentiality.
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