CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Select three or four questions he responded to and compare the students’ responses to those of Ms. Faries in Part 2, Chapter3, p. 58, and also to Mr. Tanzer in Part 1, Chapter 1, page 2. LESSON NOTES. The following are specific instructional strategies related to Chapter 6: Customer Service and Behavior. Instructor Note 4: ................
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