PDF TELSTRA BUSINESS MAIL - Multimedia Technology

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1. INTRODUCTION

01

1.1 What's In This Guide 01

1.2 Additional

Documentation

02

1.3 Terms Used in this Guide 02

2. MAIL MIGRATION PROCEDURE 03

3. MIGRATING POP MAIL ACCOUNT

? ISP DOMAIN NAME

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4. MIGRATING POP MAIL ACCOUNT ? BUSINESS DOMAIN NAME 09

5. MIGRATING EXCHANGE

MAIL ACCOUNT ? BUSINESS

DOMAIN NAME

11

6.MIGRATING FROM BUSINESS

MAIL STANDARD OR ADVANCED

TO BUSINESS MAIL POP

20

7. MIGRATION FLOW CHARTS 21

TELSTRA BUSINESS MAIL

MIGRATION GUIDE

INTRODUCTION

All Telstra Business Broadband faults should be directed to the Telstra Business Technical Helpdesk on 132 999. Do Not use the Mission Control Add a Job page for faults.

1.1 WHAT'S IN THIS GUIDE

This guide gives a general description of how to migrate your email account to Telstra Business Mail. It describes how to store the email you have previously received so that it can be accessed from your mail client after you have started using Business Mail. It also describes how to redirect (also described as forwarding) your email from BigPond POP mail account (which uses a bigpond domain name) to Business Mail and how to transfer existing emails to your Business Mail account. This guide provides guidelines only, and the procedures which are described must be adapted to your requirements.

Migrating POP mail account ? ISP Domain Name

If you have an existing POP 3 mail account which uses the domain name of an ISP such as BigPond or another ISP (yourname@.au or yourname@.au).

Migrating POP mail account ? Business Domain Name

If you have an existing POP 3 mail account with BigPond or another ISP which uses your own business domain name (yourname@.au or yourname@.au).

Migrating Exchange Mail Account ? Business Domain Name

If you have an existing Exchange Mail account which you're your own business domain name. Exchange mail provides advanced email capabilities such as calendaring and contacts. An example of an exchange mail service is BigPond Premium email. (yourname@.au or yourname@.au)

To migrate email from Business Mail Standard or Advanced to Business Mail POP

If your have an existing Business Mail Standard of Business Mail Advanced mailbox that you wish to move to Business Mail POP.

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1. INTRODUCTION

01

1.1 What's In This Guide 01

1.2 Additional

Documentation

02

1.3 Terms Used in this Guide 02

2. MAIL MIGRATION PROCEDURE 03

3. MIGRATING POP MAIL ACCOUNT

? ISP DOMAIN NAME

05

4. MIGRATING POP MAIL ACCOUNT ? BUSINESS DOMAIN NAME 09

5. MIGRATING EXCHANGE

MAIL ACCOUNT ? BUSINESS

DOMAIN NAME

11

6.MIGRATING FROM BUSINESS

MAIL STANDARD OR ADVANCED

TO BUSINESS MAIL POP

20

7. MIGRATION FLOW CHARTS 21

TELSTRA BUSINESS MAIL

MIGRATION GUIDE

INTRODUCTION

1.2 ADDITIONAL DOCUMENTATION

Additional documentation to assist you in the configuration and management of your Business Mail account is available online at business/broadbandhelp Documents include:

Business Mail Quick Reference Guide Business Mail Administrators Guide

1.3 TERMS USED IN THIS GUIDE

Email forwarding refers to the automatic resending of email from its original address to another address. Email redirection refers to the automatic resending of email from its original address to another address, with all the original headers intact. Example, the redirected message has the some FROM address, and the Subjected field is not prepended with FW: Each email user has its own mailbox which stores email. Where the user has an exchange mail service, such as Business Mail Advanced, additional capabilities such as calendar, and contact information is included. All mailboxes have an associated email address.

An email account refers to an email service which has more that one mailbox provided to any customer. All Business Mail mailboxes in the same email account have the same domain name (e.g. yourname@.au).

An email provider such as Telstra provides one or more mail systems which host multiple customers each with their own domain name.

A DNS Record (Domain Name Service Record) is an internet configuration which provides the location of your internet services to other computers on the internet.

An MX Record (mail exchange record) is the DNS record which defines the address of the computer which accepts your email. During the process to Business Mail, you will need to request that the provider who hosts your Domain repoints your MX record to the Telstra Business Mail servers.

A .pst file (Personal Information Store) is a Microsoft proprietary file type. It stores data such as messages, appointments, calendar entries, journals, notes etc in a format which can be used by Microsoft Outlook.

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1. INTRODUCTION

01

2. MAIL MIGRATION PROCEDURE 03

2.1 Overview

03

2.2 Before You Start

03

2.3 Emails you will Receive 03

3. MIGRATING POP MAIL ACCOUNT

? ISP DOMAIN NAME

05

4. MIGRATING POP MAIL ACCOUNT ? BUSINESS DOMAIN NAME 09

5. MIGRATING EXCHANGE

MAIL ACCOUNT ? BUSINESS

DOMAIN NAME

11

6.MIGRATING FROM BUSINESS

MAIL STANDARD OR ADVANCED

TO BUSINESS MAIL POP

20

7. MIGRATION FLOW CHARTS 21

TELSTRA BUSINESS MAIL

MIGRATION GUIDE

MAIL MIGRATION PROCEDURE

2.1 OVERVIEW

To successfully migrate your email account between two different mail providers or systems there a number of steps which must be carried out. It is essential that these steps be carried out in the correct order and in a timely manner to minimise disruption to your mail services. Please note that procedures described below are guide only, and may be varied depending on your existing email configuration and requirements. If this process is planned carefully, you will experience virtually no downtime or disruption to your service.

2.2 BEFORE YOU START

Before commencing you should: Ensure that you will have uninterrupted internet access during the migration process. Ensure that your existing email service will not cancelled before your Business Mail account is fully functional. Determine whether your existing email provider supports email redirection.

2.3 EMAILS YOU WILL RECEIVE

You will receive the following emails after you have ordered a Business Mail Account:

A Business Mail and/or Business Online Welcome Email `Welcome to your new hosting service'. This email contains the login details for Mission Control, the Administrative interface for Business Mail. It also includes other important information about the provisioning of your Business Mail and Business Online services.

Note: This version of Mission Control is unique to Business Mail and should not be confused with the BigPond Premium Mail Mission Control

A Domain Redelegation Request `Your Business Domain Name Redelegation'. If you have elected to have the hosting of your domain's Name Servers to Telstra, you will receive this email. It requests you send us the domain name password for your account so that we can make the appropriate changes. Do Not action this request until you have set up your Business Mailboxes.

Note: If you have other DNS records e.g. FTP, www etc, ensure that you read this email carefully to prevent the loss of these services on migration.

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1. INTRODUCTION

01

2. MAIL MIGRATION PROCEDURE 03

2.1 Overview

03

2.2 Before You Start

03

2.3 Emails you will Receive 03

3. MIGRATING POP MAIL ACCOUNT

? ISP DOMAIN NAME

05

4. MIGRATING POP MAIL ACCOUNT ? BUSINESS DOMAIN NAME 09

5. MIGRATING EXCHANGE

MAIL ACCOUNT ? BUSINESS

DOMAIN NAME

11

6.MIGRATING FROM BUSINESS

MAIL STANDARD OR ADVANCED

TO BUSINESS MAIL POP

20

7. MIGRATION FLOW CHARTS 21

TELSTRA BUSINESS MAIL

MIGRATION GUIDE

MAIL MIGRATION PROCEDURE

A DNS Update Reminder `Important Domain Name System (DNS) Update'. If you have elected to have your domain hosted in CustData or by another Provider you will receive this email to remind you to change your DNS records. Do Not action this request until you have set up your Business Mailboxes. A Domain Name completion advice `Your Domain Name is ready to go'. If you have requested a new domain name or redelegation to Telstra, you will receive this email to confirm your transfer or new domain name is complete. If you had requested a redelegation, you must contact your old provider to cancel your domain name hosting arrangement.

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1. INTRODUCTION

01

2. MAIL MIGRATION PROCEDURE 03

t 3. MIGRATING POP MAIL ACCOUNT

? ISP DOMAIN NAME

05

3.1 Set up your Business Mail

mailboxes

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3.2 Redirect or forward email

from your ISP POP mail

account

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3.3 Reconfigure your

email client

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4. MIGRATING POP MAIL ACCOUNT ? BUSINESS DOMAIN NAME 09

5. MIGRATING EXCHANGE

MAIL ACCOUNT ? BUSINESS

DOMAIN NAME

11

6.MIGRATING FROM BUSINESS

MAIL STANDARD OR ADVANCED

TO BUSINESS MAIL POP

20

7. MIGRATION FLOW CHARTS 21

TELSTRA BUSINESS MAIL

MIGRATION GUIDE

MIGRATING POP MAIL ACCOUNT ? ISP DOMAIN NAME

The following procedure describes the migration of a POP email account to Business Mail. This applies where you are currently using an ISP domain name such as yourname@ or yourname@.au

The POP mail account can be accessed with any standard POP3 mail client. Examples include:

Microsoft Outlook; Microsoft Outlook Express, Windows Mail, Windows Live Mail

Apple Mail

Mozilla Thunderbird

Entourage: Mac 2008

For customers using a BigPond POP email account which uses a BigPond domain name yourname@ or yourname@ .au, it provides instructions to forward email to your Business Mail Account. BigPond ADSL customers in this category will retain access to their existing BigPond POP email account for twelve (12) months after their Telstra Business Broadband service is activated.

3.1 SET UP YOUR BUSINESS MAIL MAILBOXES

You will be sent an email `welcome to your new hosting service', which will include your user name and password to login to Mission Control, which is Telstra's online email service portal. Follow the instructions below once you receive this information: 1. Log into mission control: 2. Click Business Mail in the left hand menu. 3. Click Edit/Create Mailboxes in the sub menu. 4.From the New Mailbox options, select Business Mail POP,

Standard or Advanced. 5. Click the Create Mailbox button 6. Enter the appropriate details. 7. Click Save. Refer to the Business Mail Administrator Guide business/emailadminguide for further information in setting up Business Mail Mailboxes.

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