Connecticut
ATTACHMENT 2 – SCOPE OF WORK RESPONSE DOCUMENT1Content areas. In the table below, indicate which content types you can furnish. If you offer an alternative to the content listed, indicate that in the Comments column. Proposers may use additional sheets and modify the format of this document if necessary.Table 1.1.a. Core ContentCore ContentYes (name the resource)NoCommentsArts & entertainmentBiographyBusinessGeneral informationHealthHistoryLawLiterary CriticismNatureNewsScienceIn the table below, indicate which of the additional content types you can furnish. If you offer an alternative to the content listed, indicate that in the Comments column. Table 1.1.b. Additional ContentAdditional ContentYes (name the resource)NoCommentsConsumer informationHartford Courant 1764-presentGenealogyHomework helpMedicineNew York Times 1851-presentNursingPsychologySports & recreationTravelReaders Advisory (MB)1.2 Delivery formats.Content must be deliverable to the user in text format. Delivery by means of audio and video is desirable. Identify the content you are offering and what portion/s of it are deliverable in audio or video format.1.3 Eligible users.Content must be deliverable to academic faculty, staff, and students of Connecticut institutions, including duly enrolled distance education students; school teachers, staff, students, and teachers who live out of state; and public library staff and users.1.4 User authentication.researchIT CT authenticates users by means of IP address for onsite access, and for remote access either by proxy server, library bar code, or username and password. Vendors presently furnish these means of authentication to researchIT CT users within Vendors' platforms. An exception is CT State Library Collections in , which is authenticated by the State Library using EZProxy, either by IP address for onsite users, or public library bar code number for remote access. Describe how you will authenticate all users described in 3.3 above for access to your resources, whether onsite (within the academic institution, school, or public library) or from remote locations. Address your capability to authenticate users for access to your content by these means: IP address recognition, geolocation, GPS, username & password, library bar code number, and any other means of authentication you can provide. 1.5 User platform.Describe the extent to which you can deliver your content to authenticated users in these platforms: computer (desktop or laptop), tablet, smart phone. Include any other platforms you can deliver to in addition to those listed. Indicate what operating systems and web browsers you support for delivery of your content.1.6 User Interface and DiscoverabilityDescribe the user interface you can provide for your content and the platforms on which it can function, including operating systems and devices of different sizes, portability, and mobility. Describe your ability to function as a single user interface (discovery layer) for all researchIT CT content, whether your own or content licensed by other vendors. Describe your products' ability to function within existing discovery layers from other vendors. Are your products discoverable in Google, Google Scholar, and Google Classroom?1.7 Content output options.Indicate in the table below which user content output options you offer. If you offer alternative options, describe them in the Comments column.Table 1.7.a. Content Output OptionsOutputYesNoCommentsPrint outE-mailStore in accountShare in social mediaExport citationCopyrightOtherIf you answered "Yes" to Export citation in the table above, list the citation formats available with your content. Is copy and paste an option for citation export?1.8 Output copyright.Describe copyright restrictions that apply to content you offer to users to output ("Yes" in the table above). To what extent does Fair Use apply to university course packets, faculty publications and excerpts?1.9 Content translation.Is your content and user interface/s available in languages other than English? If yes, list available languages. If your content is available in audio format, is that content translatable? If yes, list the languages available. 1.10 Library usage statistics.Describe the variety of statistical reports available with your content (total logins/sessions, length of session, bounce rate, etc.). Are statistical reports available in formats that can be easily expressed as a spreadsheet? At what time interval are statistics available (on demand, hourly, daily, weekly, monthly, annually)? Can statistical reports be run automatically? Can statistical reports be run at the level of the individual institution, school, or library as well as for the state as a whole? Are statistical reports COUNTER compliant? Can you e-mail statistics to individual academic, school, and public libraries?1.11 Training.What level of training can you make available to libraries and users for your content, and in what format (face-to-face, conference call, webinar, etc.)? Can training be archived for later viewing?1.12 Marketing and Branding.What marketing materials and assistance can you furnish to academic institutions, schools, and public libraries, and how will you deliver those materials? Can your product and marketing materials be branded with the researchIT CT logo linked to the researchIT CT homepage at ? Can your product and marketing materials be branded with local library logos and homepage links?1.13 Service and Support.What level of technical support can you offer to sustain access to your resources? Is support available by e-mail, the Web, chat, and phone? Is support available 24/7, 365 days per year? What is the best annual downtime figure you can guarantee? How promptly can you notify researchIT CT and academic, school, and public library staff in Connecticut of any service outages? By what means can you make such notifications available (e-mail, social media, instant messaging, text messaging, etc.)?1.14 Linking.Can you provide direct links to your individual resources? Can the links be written so that all eligible Connecticut users can access the resources, whether onsite or from remote locations? If yes, explain how you will accomplish this. Are permalinks available for individual articles, audios, videos, etc. within your resources? 1.15 Sharing.Can information within your resources be shared with other eligible users by means of social media, such as Facebook, Twitter, etc.? List any such social media platforms on which your content be shared.1.16 User privacy.Describe your policy regarding user privacy. What measures do you take to protect user privacy? Is your privacy policy GDPR compliant?1.17 Accessibility.Describe the extent to which the products and services you are proposing are ADA compliant and meet web accessibility requirements of the state of Connecticut at: Content Copyright and Royalties.All copyright and royalty fees must be included in the product price. ................
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