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Work Experience JournalsStudent name: Alia Mohammed AlBastakiStudent ID:H00248814Section:2Company:Al Hamed Exchange - TravelexJOURNAL 4 Competencies and Skills (CLO 3 and 4)Describe how you applied, IT, business, customer awareness and numeracy skills during your work experience.IT: in my company, I used many different technologies, such as computer that has special keyboard for exchange currencies, money counting machine and machine that identifies the fake note from the real. Business: I applied it through selling offers to the customers, we have two special offers, one is the buyback offer that benefits you as a customer with getting back your money with a great exchange rate and free of commission charge. Second, Jade Card offer, if you are carrying a big amount of money with you while travelling, then don’t keep them in your bag, instead put them in the Jade Card where you can use it worldwide for almost everything.Customer awareness: communication was the most valuable asset that I’ve used to grab customer’s attention; I always welcome every person that walks by us. I treat customers in such a friendly way, where I ask them about their trip and finally wish them to have a nice day. Also, sometimes when a customer comes and asks about the rate and how much he would get if he wanted to buy for example Dirhams, I gladly explain to them the whole transaction and make sure that they understood it. Numeracy skills: when customers come to buy dirhams or sell them, we do some mathematics. For example, if a customer had a 125 US Dollars. And they want to buy dirhams, the equation is (foreign money × buying rate – commission) so, I will multiply 125 by the exchange rate which is 3.6003 then I will minus 15 or 0.02 from it which gives us 435 dirhams. But it goes the opposite way around when it comes to selling dirhams, for example, if a customer had 500 dirhams and he wanted to buy US dollars, here we divide the dirhams on the selling rate then minus 15 from pare the skills you learned in the HCT College with the skills needed to succeed in the workplace.I learned in college that being on time, communicating with other employees and working hard on the tasks that the company gives us are the most important skills needed to succeed which is basically applied everywhere, but when I joined this organization, It was more than that, the skills that I needed to succeed in my work place, wasn’t being on time, communicating or working hard but it was convincing skills, good language and speed, and then rest would eventually follow. Evaluate the competencies and skills that you still need to develop.Skills that I still need to develop are convincing skills and problem solving. I’ve had hard time dealing with customers, who gets angry very fast, or refuses to understand how exchanging works. I would always seek help if a customer got mad on me because my company charges commissions. So I need to develop these to skills more.How could the HCT College have prepared you better for Work Experience?By giving us real career life problems and letting us solve it. Taking us to conferences and lectures that gives work related talks and solves work related issues. It is very important to understand how different things get from graduating college to entering work life. Reflect on feedback you have had on your work, and how you plan to use it.I’ve got such a positive feedback on my work from my manager that I have good problem solving skills, strong communication skills and how passionate I am to learn new things, which made me more confident about myself and I plan to develop them more by working even harder, participating in different events and taking risks. Critical Thinking-Working students Reflect on your future career plans, do you plan to continue working in your current position with your current employer or are you planning a change? Where do you see yourself in five years? I planned to work in my current position with my current employer till I graduate with bachelor degree in finance, then I’m planning to change it to a higher level where I can practice everything that I learned in finance, I will join Dubai Financial services authority. In five years from now, I see myself having my own business company and going plete the work plan table for the relevant weeks.Work PlanWeek/sDepartmentActivities (at least 4 tasks)Supervisor, Job Title,Telephone, e-mail5 & 6Customer service I exchange currency for the customers.-I Interact with customers and ask them about their flight.-I convince the customer to buy the BuyBack offer-I transfer money from Till to another-I Write down the records in the Till book- I count all cash with different currencies.-I seal all the cash and keep them in the safe box.Supervisor: AseefJob title: Team ManagerTelephone:0502065484Email: Aseef@Example of my work: Buyback and Jade Card offer that I sell everyday:732790349250014763754762500 ................
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