PDF OnBase 12 - Web Browser Compatibility

OnBase 12 ? Web Browser Compatibility

OnBase Instance

Web Address

Test



Production

Browser Internet Explorer Firefox Safari & Chrome

Compatible Version Internet Explorer 9 Firefox 10 ESR Not supported in OnBase 12

Firefox

Firefox 3.6 is not supported with the OnBase 12 Web Client. As a result it will only allow a user to login with Firefox 10 ESR (or IE). Mozilla has announced that Firefox 3.6 will no longer be supported after April 2012. Because of this, the OnBase 12 HTML Web Client does not support Firefox 3.6.

End users will need to upgrade to Firefox 10 ESR.

Internet Explorer

The OnBase 12 Web Server continues to support Internet Explorer 7, 8, and 9. Hyland Software recommends that Windows XP and Windows Server 2003 users use Internet Explorer 8 and that Windows Vista, Windows 7, and Windows Server 2008 users use Internet Explorer 9. This ensures the best possible user experience and performance with OnBase 11, 12 and greater.

Note: IE9 is not available for Windows XP and Windows Server 2003.

Safari and Chrome

Both Safari and Chrome remain unsupported. Hyland Software is investigating avenues for working with the WebKit product community to resolve known compatibility issues with the HTML Web Client and OnBase functionality.

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1. Before Beginning

Internet Explorer security settings must be configured properly for access to OnBase NOTE: These settings may already have been configured by your system administrator .................................................................................................................. Open Internet Explorer .................................................................................................................. Tools | Internet Options | Security [tab] .................................................................................................................. Choose the Trusted Sites zone .................................................................................................................. Click the Custom level... button

.................................................................................................................. Set Automatic prompting for ActiveX controls to Enable

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Click the Security tab .................................................................................................................. Click the Sites button .................................................................................................................. Add the OnBase Web Client URL to the Trusted Sites zone:

Test: Production:

.................................................................................................................. Click the Privacy tab .................................................................................................................. Uncheck Turn on Pop-up Blocker OR click Settings to whitelist the OnBase web server

Test: Production:

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.................................................................................................................. Disable any third-party pop-up blockers (Google Toolbar, Yahoo Toolbar, etc) .................................................................................................................. Sign into the OnBase Web Client. If prompted select Don't show this message again

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