CHAPTER ONE: DEFINING PUBLIC ADMINISTRATION
Merton RK (1940) Bureaucratic Structure and Personality. Social Forces, 18(4), 560–568. Miles RE, Miles G, Snow CC, et al. (2009) The I-Form Organization. California Management Review, 51(4), 61–76. Mintzberg H (1998) The innovative organization. In: Mintzberg H and Quinn J (eds), Readings in the Strategy Process ................
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