Mohamadshebarou.weebly.com



Mohamad Shebarou

|427-4530 Blvd.Des.Sources | Phone: |

| |514-421-1111 |

|Dollard Des Ormeaux, Montreal/QC H8Y3G1 | Cell: |

| |514-349-9921 |

| | m.s.9916507@ |

mohamadshebarou.

Summary

Experienced production supervisor with excellent client and project management skills

Chemical and mechanical treatments specialist

Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences

|Highlights | | |

|• |Production procedures |• |Human Resources Information Systems (HRIS) |

|• |Business development experience |• |Business recovery and sustainability |

|• |Organizational skills |• |Operations analysis |

|• |Interpersonal skills |• |Process development |

|• |Excellent communication skills |• |Negotiation skills |

|• Initiative to work independently |• |Strategic planning |

|• |Strategic thinker |• |Online marketing strategies |

|• Extensive experience with [chemical and |• |Quality assurance |

| |mechanical treatments] |• |Client acquisition |

|• |Meets/exceeds goals |• |Presentations |

|• Focus on diverse responsibilities |• |Team building/leadership |

| | |• |Computer applications |

| | |• Strong problem solving/troubleshooting skills |

| | |• |Information security |

| | |• |Customer needs assessment |

| | |• |Meet deadline |

Accomplishments

• Supervised team of 80 staff members.

• Process Improvement

• Achieved revenue objective by implementing cost-cutting measures.

• Sales and Marketing

• Increased annual gross sales by 35%.

• Customer Follow-up

• Ensured that customers were satisfied with company products and services Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

• Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest

• AutoCAD Software and Visio software Utilization

• Produced drawings and maintained, archived and retrieved CAD files and drawing documents.

• Quality Improvement

• Streamlined design development process and significantly increased production.

• Project Management

• Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.

• Ability to plan, manage and design various public relation programs and strategies

• Possess excellent public speaking and negotiation skills

• ability to handle public relation activities

|Experience | |

|production supervisor |10/2001 - Current |

|CPTech |St-Laurent, Montreal/QC |

Plan, manage, organize, lead and control all production activities. Assure on quality standards in production activities.

Provide customer service with all updates, answer customer inquiries, solve delay problems, and provide product information.

Organize daily meeting for the team leaders, customer service, and quality assurance to produce production reports of production levels, internal and external reworks, bottle neck, capacity level, and customer's special demands.

|Prepare for annual audits to meet high quality standardizations. | |

|Advise Human resources with shop needs from experts or general help workers. | |

|Gathered, researched and prepared communications material for external and internal audiences | |

|Developed and organized meetings, workshops, and other events for information purpose | |

|Prepared and delivered educational and publicity programs and informational materials to increase | |

|awareness of treatments and company activities | |

|Conducted suppliers opinion and attitude surveys to identify the concerns and interest of client's | |

|share in Maintaining and updating information on the website of the organization | |

|Played the role of spokesperson of the organization and answered any inquiries in written and oral form | |

|Education | |

|Certificate: Concordia University – Marketing |2012 |

|Montreal, Montreal/ QC Canada | |

|certificate in marketing fundamentals | |

|certificate in integrated marketing communication | |

|Certificate: Concordia University – Human resources |2012 |

|Montreal, Montreal/QC Canada | |

|Certificate in human resources fundamentals | |

|Diploma in Management: Concordia University – Management |2011 |

|Montreal, Montreal/QC Canada | |

|Diploma: Concordia University – General Business Studies |2011 |

|Montreal, Montreal/QC Canada | |

|Hitemco INC. – Thermo spray specialist |2006 |

|New York, New York USA | |

|Electronic INC. – Surface enhancements |2005 |

|Texas, Texas USA | |

|Shot peening level 3 | |

|Electronics INC. – Surface enhancement |2004 |

|Detroit, Michigan USA | |

|shot peening Level 2 | |

|Electronics INC. – Surface enhancements |2003 |

Arizona, Arizona USA

Shot peening

Other training,

KAISEN training, “improvement”, or "change for the better" refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, game development, and business management

Bombardier Aerospace 5S program

Academy compu.finder

Supervision techniques

Hobbies and leisure time activities

Reading books, articles and magazines.

Last 3 books read: The 48 laws of power, How to win friends and influence people, and Good To Great. Share social events and family meetings

Share political views

Interested in business developments activities

Languages

English, French, and Arabic

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